When you go inside Liberty Drug, you will see that it's set-up is messy and doesn't look clean…read more Everything in there seems dated back to the 1970s. I am posting today because of Liberty Drug's terrible customer service. My doctor put in an order for a compound to be made for me and Liberty Drug is slow (generally speaking, my experience is that their turnaround is over a week). Specifically, I placed my compound order a week and a half ago. At the time, I told them that I wanted the "small tube" TWICE during the phone call. Today, around 12:30pm, they called to say that my compound was ready for pickup. Approximately 3pm, I went to pick up it. They made the larger tube for me (which is about $40 more). The pharmacist stated that they needed to remake it. Then, the cashier said that it will be a 10-20 minutes wait. I was confused on the wait time knowing that it takes them a while to make compounds. So, I asked to speak with the manager. When I went to speak to the manager about this to understand my wait time, he blamed me for this issue (remember, all I wanted to know was how long it will take to remake my compound). He said that since this has happened twice with my order (it happened once before a year or two ago), he said that it was my fault. He did not look to his employees as the source of error. The lady next to him said that I needed to specify how many milliliter (ml) tube I wanted. I said that I would not know the ml size of this compound. This is not something that I look at or consider - would you know how many ml (or ounces) is your toothpaste? I said that the person who took my order should (and could) have clarified the size and cost, especially since I mentioned twice that I wanted the "small tube". But, this person did not. This person just hurried up and hung up after taking my order (he was abrupt and rushed during this call). So, the manager outright blamed me. He did not look to his people and their obligation to clarify the order. He did not look into his management failings to train his staff to ask the right questions. He had no consideration that it took them a week and a half to give me my order and that I drove approximately 30 minutes to go there on a very cold day. With that said, I have found the cashiers to be very friendly over the years, although there is a lot of turnover. Based on my experiences at Liberty Drug, they are not a well-oiled machine. Their processes and communications are similar to the store set-up - messy, not clean and outdated.

Knowledgeablel pharmacy staf. Excellent customer service. Great follow up and they always answer…read morethe phone!

Pharmacy does not pick up the phone. They send you through an endless loop of buttons and transfers…read moreonly to make you leave a message that doesn't get returned. If they don't have your prescription in stock, they don't call the doctor to see what can be substituted nor do they call nearby CVS pharmacies to see if they have the med. Nope they just send a text saying TOO BAD SO SAD. This place is a disgrace and it's no wonder it has 1.5 stars.

Horrible visit to Minute Clinic. Shut it down and fire them. Had an urgent visit and needed to see…read moresomeone, got serious attitude from the person "on duty". Find another job!

Milestone event for my little girls: got their first ear piercing. The staff made it so easy. My 5…read moreyeas old had a couple of tears and that's it.

When complaints from members of the community were lodged with the NJ Board of Pharmacy regarding…read moreFrank's sign indicating that COVID vaccines other than the Novavax vaccine he offered were deadly, Frank responded to Board of Pharamacy requests for response with gems like: "as you can tell, i am a boisterous conservative republican and they are liberal democrats" and "we fill 200-280 rxs a day, so obviously we are a pillar of the community. the dems do not come to me, the republicans do, that simple" and "Monique you received my complaint, I will not respond to each and every complaint, so you are telling me that if these assholes have 300 people write in, I have to reply 300 times??? No way" The Executive Director of the Board of Pharmacy had to respond to Frank to remind him to be curteous and professional. The Board eventually reminded Frank that he needed to familiarize himself with state regulations regarding advertising in pharmacies, specifically: c) Any reference in any form of advertisement to the quality of a drug or its beneficial use is prohibited. f) All advertisements shall be predominantly informational and shall not be misleading, confusing or false. https://drive.google.com/file/d/1MGGEPK1O6rLCfol2i_PEFGxg_bLnYWcf/view?usp=sharing https://drive.google.com/file/d/1ZsPs-aRDO3g_EHduBcQAQmuHA-_Wjdkf/view?usp=sharing

I have been a customer at this drugstore for over thirty years , and to the staff in the pharmacy I…read moremight as well be a first time customer. I am elderly and get ALL my prescriptions filled here and there are a good many. However there is never a flicker of recognition or any pleasantries passed. Today I was waiting for the customer ahead of me to finish, and when they did, the CVS counter person looked me in the eye and said we are closed for lunch. It was 1:30 pm on the dot. I had three prescriptions to pick up. I was in the store, waiting. No one was behind me. I felt it was an impersonal, uncaring act. CVS is a cold, non consumer centric , corporate, money making machine. Im looking for alternatives.

This CVS is below average and doesn't seem professional at all. The service sucks and the people…read moreworking at the counter are very rude. They have a lot of stock but it's hard to find what you're looking for. The self checkout doesn't work well. They even had a random shelf in the middle of the store that I saw someone trip over. Multiple times they haven't fully filled my pills. I would recommend driving further to go to a different pharmacy than visit here, and I think it is an embarrassment to the CVS company.

I think overall a good pharmacy. Service can be hit or miss. I mean they are people after all. I am…read morea pretty frequent customer. Some of the staff are exceptional. One of them called around for me to try and find a particularly hard to find medication. Must have called a dozen places. The place looks like a store in the former Soviet Union. Empty shelves. Crazy. This place looks closed. They have a giant white shade over the window. You will not believe it is open. There is a pharmacy counter but very little else. Which is unfortunate. It would be nice to buy a bottle of Robitussin or some bandaids when you are allegedly inside a pharmacy. Some insurance wont let you go to CVS. That is what I have. But again, in general helpful, friendly staff. They are generally able to fill my prescriptions without any issues. Street parking only. Well, there are some lots pretty close by. And they have one of those 15 minute spots right out front.

If no stars was an option that is what they would get. I got out of work early to arrive at 4:43p…read moreto this tiny hole in the wall location (blink and you will miss it) on a Saturday. Only to arrive to the doors closed and other patrons equally upset and disappointed that the store for no reason decided to cut out early. Shame on you. The poor fellow that was first waiting was devastated and upset that the store decided to close. Same friend, Same. Serving the community - Nope. Closing early and upsetting people who had to travel to get to you as quickly as possible - is disgusting.

Today, I remembered why I switched pharmacies. I wish I could just give the Pharmacy a zero because…read morethe floor staff members are really good. Shaking my head....

On busy days (day before a holiday) they should have extra staff and forgo vaccinations till next…read morebusiness day. There is a line down the aisle for people waiting. One tech and one pharmacist. Feel badly for them.

They have their own little parking lot and unfortunately, a lot of the cold medicines aren't…read moreavailable unless the pharmacy is open... and since not open after 9p, you should go to the 24hr one in Union instead, even for some OTC meds. They should consider putting it behind the front cashier instead like some other places that don't have a 24-hr pharmacy.

Still waiting to get a pneumonia vaccine shot- I had an 11:15 appointment I've been waiting,…read morestanding on line for over a half hour. There's also 10 people on line. What's the long of setting an appointment?!? Terrible Addendum- I went back to the check in counter- the lady told me "something went wrong, I don't see you checked in". THE SAME LADY WHO CHECKED ME IN. She mumbled an apology and said she would let the technician know. I ALREADY WAITED AN HOUR. Nope- I left, and will never go back. I be spent $$$ at the cvs, it's the only game in town. But no more! I'd rather drive somewhere else than deal with these people. WORST DRUGSTORE EVER. I see why you're closing stores- you suck!

From the pharmacist to everyone who works there is extremely friendly and helpful. The go above…read moreand beyond to make sure their customers have what they need. The price for their medications reasonable. They are extremely wonderful. I've never purchased anything but their selection of item inside the pharmacy looks to be well stocked. Can't say enough about these wonderful people.

They are the best... they call when your prescriptions are ready, they're always reliable , have…read moreyour meds that day or at the latest the following day.... the Pharmacists there are on point all the time Only downfall are their hours Mon-Fri 930-5:30, wish they were open weekends

CVS New Providence at 1260 Springfield Avenue is an all encompassing pharmacy, and store with…read moregroceries, cosmetics, refrigerated and frozen foods, snacks, and something for everyone of any age and gender. The staff is a delight- from the front of house to the sensational pharmacy department. The pharmacy has standout pharmacists with a delightful, cordial, and professional demeanor, providing empathy, which results in superior service, among the elite. The shelves throughout the front of sore are well-stocked, and perfectly organized. The staff could not be more pleasant and kind. This is a 5-star (FIVE STAR) CVS location. Why others have given the store poor reviews is mind boggling. If you want a nightmare pharmacy experience, take a drive to CVS's Philadelphia Fairmount Avenue location and see the belligerent and rude pharmacy manager, Amna, and the unsupportive pharmacists that have no accountability, don't care about how rudely they treat customers, do not return calls in an hour, nor respond to messages in the time required- both from customers, and CVS customer support. This is a POLAR OPPOSITE than the refreshing staff at CVS New Providence, NJ. The pharmacy staff is wonderful, led by a competent manager, at the New Providence location. CVS In New Providence, NJ sets a high standard for how all CVS stores should be operated.

ive been here quite a few times over the past few years and it's gotten slightly better. it's the…read moresmallest bit cleaner than it was before. there is a large selection of items. the staff is not the greatest and there is not a large amount of customer service. they are often rude or ignore you