The staff are nice and pleasant to work with, and they were able to quickly get me on the schedule…read more So, that is a plus. Unfortunately, they missed some mold, and I had to call them back to cut out more drywall. This was a big disappointment. I don't understand how it was missed. The missed mold was right up to the edge of the drywall, meaning the drywall they cut out would also have mold right up to the edge, and they are supposed to remove one foot past where the mold ends. I found it when I was putting insulation back in, and I could have easily missed it myself which could have led to the mold continuing to grow and having another big problem later.  Also, I was given a work authorization to sign, but with no written breakdown of what the work would actually entail: which parts of the house, the process to remove the mold, etc. I had to request this. All other mold mitigation companies I contacted gave me a quote with a very detailed written breakdown of the work to be performed. If you go with them, make sure you ask for the details of the work to be performed in writing and don't settle for just a verbal explanation of what they will do.

My basement literally had water up to the top of my foot and they never even extracted any water…read moreout. Just threw fans/dehumidifiers down, ripped some drywall out and left. Then showed up 10 days later to grab their equipment and left. Charged my insurance company over $6,000 and once they got their money, I never heard from them again. For 3 months I left numerous voicemails which were never returned. I was initially told that they would be in touch with some proposals to replace the drywall, flooring, paint, etc. but never heard a single thing. So I was just left to scramble on my own and I am still attempting to find someone to finish putting my basement all back together and it has literally been over 4 months now. Live and learn I guess. I would have been better off renting a commercial shop vac and dehumidifiers and done it all myself and saved myself from being dropped by my insurance company. So very disappointing.

I have to laugh a bit at their slogan "like it never happened" because in my situation they came to…read moreclean up after water seeped into a finished basement but had absolutely nothing to offer with regard to actually restoring the room to it's pre-incident condition. It was basically "nope, you're on your own there, pal" which was not at all the case when I used Paul Davis Restoration for a prior water incident and some other company I can't remember for one before that. Both saw the thing through to fully restored. It's SO much easier if you can just find 1 vendor for the whole thing, even if they're just subbing out parts. So I think ServPro is more of a mitigation-only company, not a restoration company. At least for my incident. But of the work they actually did do I was impressed. The foreman was very friendly and addressed my questions, etc. He took great pictures of what they did, which helped me feel comfortable they actually did all they billed me for and will answer questions that may come up later. They had to cut out wall and floor and did it really neatly so at least it doesn't look terrible and the room is semi-functional while I'm in the process of finding a contractor to finish the job. Their containment system worked well and they cleaned up thoroughly when they were done. The communication with the Project Manager was pretty lousy before and after the work. And he didn't deliver what he promised re: helping me conclusively identify the source of the water (which in this was was not necessarily clear.)

Very impressed with the service we received from this company! The cleaning crew was prompt and…read moreprofessional after we had an oven fire and needed some cleanup done from extinguisher dust and smoke residue. Highly recommend!

We had our carpets cleaned in December 2024. It was easy to schedule, service technician was on…read moretime, but done in less than an hour, and stains remained. When I called to express my concerns, Josh took great care of us. He was super responsive, apologetic, and sent his partner out at our convenience to redo the carpets. The carpets turned out great! We will use them again in the future because of their excellent customer service. He also gave us a partial refund for our troubles. Now that's customer service!! Thanks, Josh!

Thanks to Chem Dry and Josh for the great service a cleaning of our carpets and furniture. They…read morelook awesome and we will definitely call when we need any of our other carpets / furniture cleaned. Great Job looks awesome. Pat & Mary Ann T

On July 2nd, our cat flooded a portion of our house. She turned on the laundry-room sink while no…read moreone was home and it overflowed for about eight hours. Our master bedroom and closet, laundry room, mud room, living room, basement stairs, and about 1/3 of our basement was covered in water. ServiceMaster Restore came out the next morning to start the clean-up process. They removed the carpet, the damaged rugs for cleaning, baseboards, and a portion of the vinyl flooring in the mudroom. They set up their drying machines and would come back and check them every few days. Well - after only removing half the flooring, it took TEN days for the subfloor to dry. After we took off work and were no-showed twice (and a hotel stay since it was unbearably hot with the machines running nonstop and half the house sectioned off) they finally removed more flooring on the ninth day and removed the machines on the tenth day. When they finally showed up to remove the machines, I had to run fans to get the smell of weed out of my house... it was SO strong from the workers who were in and out. A month went by and we heard nothing. Apparently the project manager had left and our project was handed over. We met the new manager and did a walk-through... half the items needed to be done were "forgotten" so we had to start from the beginning in getting him up to speed. He encouraged us to utilize a moving pod to hold our furniture in our driveway so the restoration to be completed. We agreed, and appreciated that suggestion. Well, now we are at the two month mark... half my house is still missing flooring. We are still walking on splintering sub-floor and stepping over multiple spike strips, with a crawling toddler and little kids. Last week they finally called back and asked if the painters could come "tomorrow" at 7am. YES! - but no pod was delivered. What we thought would be a one-day paint job was actually scheduled for four days (news to us - we found this out when the painters said they were coming back at 7am tomorrow)... More time off work for Brandon and I... We were waking up at 5am each morning to move around furniture so the walls would be accessible. Our bedroom furniture was too heavy for us to move by ourselves, which we were told we would not have to do... so the wall behind our bed? Not painted. Our closet? Not painted. But alas, we were making progress, and a few walls not painted is not a huge deal. Until I went to grab groceries from the garage freezer days after the painting was completed... the workers unplugged the fridge/freezer and never notified us or plugged it back in. Everything is bad and needs to be thrown out. More money gone. My rugs they took before the Fourth of July? Five different phone calls to try and FIND them (apparently it was a different branch that took them) and ASK for them back. I was told they have been done for weeks and can be brought back tomorrow, they "don't know" why we were never notified. Well, it is now "tomorrow" and we have been no-showed again after taking the morning off work to be home. I called and I was told they sent the guy to another job, instead, and they would not be delivered today.... We are FINALLY on the calendar to get our flooring installed on Friday the 13th (fitting, right?) but they will not move our furniture back into our house until some time the following week, since this is a Friday and they will not do it on the weekend. Back to planning accommodations for three kids, three dogs, and two cats... I have never experienced such carelessness from a company designed for disaster relief. One sink overflowing has cost us our entire summer, weeks of work, cancelled vacations. Worst of all, it has been over two months of making-do with unsafe living conditions with small children and animals. This has been so exhausting and defeating - and ServiceMaster Restore has refused to do anything to make these matters right.

Avoid these people at all costs. They won't call you back, they'll give you false information,…read morethey'll delay your project based on that false information, they'll say they'll do something and then never do it (all the time), they won't return phone calls, and are generally a nightmare to work with. I'm an insurance adjuster and I work with the Servicemaster and Servpro franchises all the time, and all over the country and they're always competent and professional, 9 times out of 10. I've never dealt with such a ridiculous level of incompetency or disrespect as with these guys. Absolutely avoid them.

I ultimately had a great experience with Revive, thanks in large part to project manager Jesse B…read more While my project started off with some challenges and the initial work did not meet expectations, everything changed once Jesse stepped in. Jesse came to my home, took the time to thoroughly understand the situation, and worked closely with me to make things right. His knowledge, professionalism, and attention to detail were truly impressive. He followed through on every concern and ensured the final result met a high standard. Because of Jesse's dedication and the company's willingness to stand behind their work, I can confidently give Revive 5 stars.

We hired Revive after our basement flooded. They are wonderful to work with. Our project manager…read morewas informative from the start. Thaddius and Mike were wonderful to work with. They respected our property and did an amazing job on the mitigation. They were friendly and worked hard to make sure the job was completed correctly. They were also very careful to make sure our pets stayed safe while doing the work. Thank you so much Revive!!!!

What does it say that FGS the Restoration Company (owned by Russ Endres) is constantly working at…read morePark Tower Apartments in Madison, WI (a property owned by DIVALL Hilldale, a.k.a Russ Endress). Seems like he does not provide safe or healthy living conditions? And plenty of inspectors back my claims. I wonder how many other properties FGS "restores" for him?

Came to fix the garage and every few weeks they work a few hours and then there gone been over a…read moremonth they came and took old door apart weeks go have'nt been back had to pick up chisel point self tapping screws all over the floor to avoid flat tire worthless company he must be related to the insurance guy house down the street had shingles blown off and there was a tarp on there roof for months come to find out in was these toads Run dont walk to aviod these people doing any work !!!

Got Junk is often at Park Tower Apartments. So much so, that residents often joke, "please take the…read moreentire building, it's junk!". Thanks for cleaning things up, and I'm sure we will see you soon!

The prices are a little higher than I had hoped, but the service is great. The workers were…read morefriendly and helpful, and they came around the same day that I called, hauled away a full truckload of junk.