I have been in the construction business for 50+ years and I have not had the privilege to work with better more professional company. I highly recommend Elliott Brothers. Willie and Michael know there job and communicate very well. Thanks to all involved read more

I purchased my system from this company in 2019 and have an extended warranty. I called on 5/20/26 to set an appointment to check my system. They said they would call me back but never did. I had to have my system repaired by another company. The thermal expansion value was defective. I called the company on 6/11/26 to report their lack of response. I spoke with the same person who failed to call me back. She made excuses, offered no reparation and accused me of dropping the ball because I didn't call her back when she didn't call me back. She did call back and offered reparation for their mistake. read more

Wow! Top notch. Willie, Michael, Aaron & Caleb showed up when they said they would. Came prepared, got right to work. The service was great, friendly guys, and they cleaned up before they left! From scheduling an appointment to having a service guy come out and look, to them sending someone else out to go over our options and then for installation of a new system. I was amazed. True professionals. read more

My experience with Elliot Brothers (Mark) was nothing but honest and spectacular. I called them from a referral, as my heat pump stopped working. Turned out it was just a blown fuse, which he replaced, plus serviced my entire HVAC system,, all for the cost of a service call...This company is highly recommended! read more

This is the worst company I've ever dealt with. The installation was great but after the first day I had a problem with the unit working. They came out a few times and couldn't fix it. I called them to try and find out what's going on and they kept giving me a excuses why they couldn't come out. It was a holiday or they had to order the part, or they were to busy. They didn't seem to care that we needed it fixed ASAP. So after a year of dealing with there office lady I finally came to my senses that they didn't want to come and fix it under warranty. So after messing with them I had to pay another local company that had it fixed in 10 minuets. I think they shouldn't be dealing with the public at all. read more

This is an update. Called this company to fix our air conditioning. We spent three days in 90 degree temps and they never returned our call. At least have the courtesy to callback! read more

The service we received from Elliott Brothers Mechanical was excellent and fairly priced. Our church was without heat for one Sunday and Elliott's was prompt in fixing our problem and all members enjoyed the nice warm heat on the following Sunday. Our rating is based on what we received and that was great service. read more

Heard good things about this company which is why we chose them to install our new AC - and it worked great...at first. It stopped working on a Thursday when it was 90 degrees. It would not cool; however, it was still running. We called immediately & were told they would send someone the next day. And they did. Nice guy, seemingly confident it was just a frion issue. But it wasn't. Instead he needed a "small part they may have back at the shop." So he left. And sometime later I received a call from the woman that handles the calls/appts/office management who told me they didn't have the part & would order it. She stated, "It should arrive on Wednesday & I'll call you to set up a time." I said, "Wednesday?" And she flatly stated, "It's a holiday weekend." So that's 5 days of 95+ degree weather with no AC in a house with pets, a toddler, an infant & visiting family who came to help with unrelated home maintenance. Which is not Elliott Bros fault - I recognize that; however, they are an HVAC company who installed this unit just a couple years ago - while I don't expect weather control or miracles from them, a little customer service courtesy and respect is not asking for much. If I ordered this part using Amazon Prime it would arrive in a shorter time period than from their company. And why don't they have this part in stock? It was small & repaired a "common problem." Needless to say, it was a hot weekend and by Tuesday morning our infant son had heat rash all over his diaper area & stomach from a heat that no amount of fans could cool through circulation. Out of curiosity and frustration, my husband called on Tuesday morning at 8:30 just to see if there was any change in the status - left a message stating, "Just wanted to make sure everything was set for tomorrow or earlier if possible." At 11:30, the same office employee called & when I answered, she didn't even ask for my husband or me. Instead, she immediately launched into, "Look, I already told you on Friday it wouldn't be until Wednesday." I said, "I know. My husband just wanted to confirm the information. It's quite hot here & we have 2 young children. How soon after the part arrives will it be installed?" And she flippantly said, "I don't know. I already told you I'd call you." "When can I expect your call?" To which she responded as though I were a belligerent child, "Between. Eight. And. Eight. Thirty. When I make ALL my calls." (How am I supposed to know she only makes calls for half an hour in the morning - I'd never heard from her within her stated time frame. Keep in mind it was 11:30 when she called us, but whatever. Apparently I'm just supposed to somehow KNOW this.) Again, it's not her fault our AC stopped working, but when all you handle are ACs, why don't you have quicker access to "common parts." And if you don't, why wouldn't you overnight it & have someone install it the next day if you know you have a customer in good standing who is going to be 5 days without AC in hot weather. And if you aren't going to do that, why not deliver good customer service and address this fact? Or at least have the common courtesy to acknowledge & apologize for only doing the bare minimum. And why would you speak so rudely when I know you're calling from a nicely air conditioned office and customer service is your job? I never once spoke rudely to her. I never complained nor was I sarcastic. However, she was all of these. Upon delivery of the needed part on Wednesday, it was promptly installed within mere minutes & at this writing, is working nicely. Ahh, AC is so awesome. No more baby heat rash for us! So, I chose the average rating of 3 stars - the actual work done was great, but having to speak with the office employee was almost as annoying as sweating indoors. So, 3 stars. read more