Dr. Chiang was extremely kind, very helpful, and he addressed all of my concerns from skin tags to…read moreeczema. For each concern, he laid out all of the options and made it easy for me to understand. Scheduling an appointment with him as a new patient was painless and there was minimal wait time at the office. I would highly recommend!

Dr. Chiang and his staff are friendly and professional. Dr. Chiang is extremely knowledgeable and I…read morereally enjoy working with him as his patient!

Dr. Rebecca Shpall has been my dermatologist for the past 8 years. She is caring and great at what…read moreshe does. Even though I only see her once a year, it's always a pleasure to sit and talk with her :) Thank YOU Rebecca!!

I began seeing Rebecca in January 2026 for treatment of warts on my hands and feet. From the…read morebeginning, she repeatedly insisted they were not warts, despite my concerns and prior experience with them. During my second appointment, I also mentioned new bumps on my lips that I believed were warts. Rebecca dismissed them as normal lip bumps or possible cold sores, even after I explained I had never experienced them before. A biopsy was eventually performed, which confirmed that the bumps were in fact warts. Unfortunately, after the diagnosis was confirmed, I still felt that my treatment plan was inadequate and that my concerns were not being taken seriously. I also felt there was a lack of experience and knowledge regarding proper wart treatment and medication management. Because of this experience, I decided to transfer my care to another dermatologist. As a patient, it was concerning to feel unheard and uncertain about the guidance I was receiving, and I would not recommend Rebecca based on my experience. If I can give zero stars I would. Sutter health really needs to take a look and do more training with their derm doctors.

On hold for 13 minutes before a live person came on the phone. Had to listen to the same message…read moreover and over again. This has happened for the last three times I have called, all at various times of day.

This Center is a joke. They sent me two text messages with an earlier appt and then another with a…read morelater time. The doctor there (won't mention) had no idea about the back office chaos as this wasn't the first time. He basically shrugged his head regarding miscommunication and told me to book another appointment in a couple of weeks for a possible skin cancer follow up and blue light appt. Receptionist said "We can see you again in January 2026!!! Unacceptable!! Going elsewhere! Suggest you do the same!!!

My Dermatologist Charles Chiang was amazing! I have been going to him for years and he always has…read morethe most positive attitude and helps me get a handle on my acne issues! Highly recommend! You won't be disappointed! :)

I have a lot of bad dermatologic issues and Dr. Chiang is the only derm who has helped improve my…read moresymptoms - they have improved a lot under his care. Dr. Chiang listens empathically and has a great bedside manner while being very well-informed in the latest practices and techniques. He explains well and is not dismissive. He is exceptionally well-trained in hair loss (by the famous Dr. Fu at UCSF) for very complex cases, and is very knowledgeable in both cosmetic and medical/surgical dermatology. His office is really, really clean and beautifully renovated and the MAs have always taken good care of me and been sweet and personable.

I recently got the Diamond Facial at Renew MD, and I honestly loved the experience. From the moment…read moreI walked in, the staff made me feel comfortable and well taken care of. The facial itself was incredibly relaxing yet effective. My skin felt deeply cleansed, smooth, and noticeably brighter right after the session. The diamond exfoliation was gentle but thorough--no irritation at all, just that fresh, glowing skin feeling. What I really appreciated was how knowledgeable and attentive the provider was. They explained each step, customized the treatment based on my skin, and made sure I was comfortable throughout. If you're looking for a facial that gives instant glow, improves texture, and still feels luxurious and calming, I highly recommend the Diamond Facial at Renew MD. I'll definitely be back!

TLDR; the location is convenient and staff at the Fremont office are fantastic! They have been so…read morepatient with me and have shared so much wisdom about skincare in general. Every product they have recommended has worked shockingly well for my skin. I was skeptical about it all at first but that has been proven otherwise. I've gone through a complete transformation and I was once one of those people who used Nivea and a soap bar for my face. It worked while it did but after 30, not so much. I looked in the mirror and my face was so dry and my budding cracks so... prominent? Obviously no longer good enough. I did research on many places in the east bay and chose here because of its boutique-like charm and upfront prices. I wanted a personalized experience and that's exactly what these ladies delivered! My goal was to preventively restore the skin under my chin to delay my growing jowls and smile lines. Since joining RenewMDs Beauty Society, I have had Ultherapy on my lower face/neck, 4 months of Trizep, Potenza and Picosure, and a lot of Skin by Dr Sethi! I actually look better now than before I had my son having lost the extra lbs and taking more care of my skin. I get stares in public and complements again my coworkers ask me for my beauty "secrets" (lol no secrets). My husband is handsier too! All this was by no means painless - beauty is pain! And expensive! But if you are looking for a transformation/ restoration project like I was, this is the place to achieve that! Thank you Dr Sethi, Ruby, Syenna, Stephanie, and Ms Joy

Dealt with pure form of racism here. 'Went for an appointment to check up on my skin condition…read more After filing paperwork, the nurse sat down and from the get go had an expression that she was doing me favor by just talking to me. Never bothered to take a look at my condition. Instead gave me a lecture on how my condition was tied to me being from my country of origin. Einstein generalized an entire population here. Ingenious indeed. The assistant who was in the room, took notes of that horsehit. Guess, in reference for future appointments. Enough said. In the end, it was money & time wasted.

Overall good experience…read more Been coming here for 3 years now for eczema. Both Doctors Kristine Nguyen and David Gorsulowsky are very knowledgeable and professional. You get seen within minutes of your experience. The only thing is that I feel like they just kinda go through everyone as fast as possible. However, I will say that my experience with them has been positive. Both were able to see my issues and recommend and prescribe appropriate meds/creams.

I asked to have a skin tag frozen. Instead it was tied off which took two seconds to do. I was…read morenot told it was considered surgery. I got a notice of possible charge $475 I would be responsible for from insurance. When I went in to ask about it, I was very coldly told I would eventually be billed $300 for what took less time than having it frozen. Outrageous lack of information provided at the time of service and really offputting service by the front desk.

I was there for my appointment. I forgot my insurance cards and Molly front desk asked to email…read morethem to her. Because the network was so slow, the email arrived late.. She said the doctor couldn't see me till she received insurance cards. She gave me bad attitude from the beginning, treated me like criminal. My family and I 've been their patient for many years. Bye from now l wouldn't return to the bad environment and service.

counter employees have the worst personality i have ever seen in a human being. very abrasive, rude…read moreand talk down to they Hispanic patients. this was my experience as I was waiting to see the doctor they are all about money, don't care is they make things right of a patient or not

Dr. Chang is very knowledgeable in the area, straight to the point, and is very patient with us…read more She speaks perfect Mandarin and English, which is such a blessing for my father who feels way more comfortable to communicate with. The staff team is also VERY FRIENDLY! The clinic environment is very clean. I am pleased with the whole experience. Highly recommended.

My wife and I are both grateful to be patients in Dr Kramer's practice. Despite practicing in a…read morehigh-volume system, she is that rare combination of great bedside manner and outstanding clinical skills. Many physicians in large, insurance-based systems are understandably depleted and disengaged. Dr Kramer is genuinely interested in her patients on personal and professional levels. In addition to considering the specific reason for an office visit, she evaluates the patient as a whole and shares helpful insights on issues the patient may not have recognized. Dr Kramer is the best dermatologist in the Palo Alto area.

Have been a patient of Dr. Kramer for many years because she is knowledgeable, kind, highly…read moreskilled, thorough and really listens to her patients. She has time to answer all my questions and explain procedures and options. Being very fair in complexion these visits are critical. Best dermatologist I have ever seen.

I have been with Dr. G for many years now (I have had several other dermatologists before) and am…read morevery happy with her. She has done full body scans and has frozen off pre-cancerous areas to prevent future problems. She has also helped me control my psoriasis better than any before, and has REALLY helped me when my insurance was being a pain. I am happy to give 5 stars to Dr G.

An overdue review of this doctor (circa 2023). I like…read moreSutter Health so made an appointment 6+ weeks in advance. Realized the day of appointment confused my appointment time with be early time, called 1 hour ahead to say would be 10 min late. Was within that timeframe, but made to sit for 45 min. Thought okay, doctor will still see me. When nurse came to get me was handed a note stating you were late we will try to see you but can't promise to address everything. During appointment felt rushed, superficial, and when asked about minor skin issue was told heck no, you need cosmetic surgeon for something I had frozen off before since childhood. This doctor has an elitist manner that does not belong anywhere around treating people. Do not see her and do not use Sutter Health which employs her. The reviews here reflect how she treats patients with no respect. Since I write this review, I expect Sutter bot will make some statement asking me to complete a survey. Well I have worked within Sutter before where a complaint will be brought up during a meeting and never be thought of again since no one died. Separately - please shop around for dermatologist. Be very straight in asking for a treatment plan, in writing, and making doctor accountable for treatments that go nowhere. Take control of your health and your body will thank you for it!