Best Grocery Store I've been to in a while. The staff is…read moresuper helpful. Everyone asked if I needed any assistance. Very well stocked! I've never seen so many varieties of MCConnels ice cream in one place. The fresh baked bagel was the best I've had outside of NY. Lots of cashiers open! No wait!! Thanks!

4 minutes ago New…read moreExtremely Disappointed with How This Limited-Edition Starbucks Release Was Handled My friends and I arrived at the Starbucks inside Vons in Big Bear Lake at approximately 3:30 a.m. to purchase one of the limited-edition Bearista cups. Along with us, there were three other customers who had also arrived early because we knew these cups were in high demand. Around 6:30 a.m., a store supervisor came out and suggested that we should probably leave because they hadn't received the shipment. We were also told there were no Starbucks employees available because they had called out sick, and that the Starbucks kiosk would not be able to open until around 8:30 a.m. when open time is 6am. As the morning went on, we received several different explanations from different employees. We were told the shipment never arrived, then that no one knew where the cups were, and later that they couldn't access the area where the shipment might have been. Around 7:00 a.m., the store manager, Sarah, arrived. She took our names and phone numbers and told us she would call if the cups were located or if there was any update. Unfortunately, none of us ever received a call. Later that afternoon, I called the store myself and was simply told that they had not received the shipment. That response didn't match some of the information we had been given earlier that morning, which made the entire situation even more confusing and frustrating. What disappointed us the most wasn't just missing out on the cups--it was the lack of clear communication and follow-through after we had spent several hours waiting before sunrise. Customers who take the time to line up for a limited-edition release deserve accurate, consistent information and timely updates. I also contacted Starbucks Customer Service to report what happened. They expressed concern that the Starbucks kiosk was not operating during the release and told me my concerns would be forwarded to the district manager for follow-up. I sincerely hope Vons and Starbucks review what happened, improve communication between store management and the Starbucks kiosk, and ensure future limited-edition releases are handled in a way that respects customers' time and trust. Note: was in touch with another women who was in line this morning and she said she was told after speaking to someone in the store that the box was received but lost... These things were handled poorly Von's Management!

Still love Deborah but this store has gone downhill at a very rapid pace. In stock conditions are…read morehorrible and there's a ton of out of stocks. 4th of July store was ripped. Frito Lay completely blown out at 9 in the morning had to go Vons down the street to get what I needed. Called corporate but it's now a week later with no call. Tried to stop by and get peanut butter today and at 10:30 in the morning this is how the shelves looked. Again had to go to Von's to get what I needed. Clear reflection on the person in charge at this store which is the Store Director. Since this persons arrival the store I love and enjoy shopping at has gone downhill at a rapid rate. Why keep shopping here if I can't get what I need.

I went to the deli and bought the 8 piece chicken meal all white meat. I got home and saw that the…read moreinside of the chicken was pink and undercooked. So disappointing because that was supposed to be an easy dinner to serve as a main course to my family. I attempted to find one piece that was not pink and I just became disgusted and threw it away. Do better how hard is it to time the chicken correctly.

I just want to give our Big Bear Stater Bros. some fan mail! I've switched from Vons because you…read moreare cheaper. I'm a Senior, live alone, and don't like to cook. So I appreciate your premade selections in the deli, as well as your delicious fried chicken. I find your staff to be especially friendly and helpful So kudos to you! Thanks for your good service

I am absolutely fed up with this Stater Bros. in Big Bear Lake. I have been shopping at grocery…read morestores for a long time, and I have never been this frustrated with a store on such a regular basis. Every time I go in there, it seems like something is wrong. The lines are too long, the service is slow, and the attitude from some of the employees is just unbelievable. I don't know what happened to common courtesy or customer service, but it sure isn't happening here. You walk up to the checkout and sometimes the employees act like you're bothering them just by being there. I'm sorry, but I'm the customer. I'm spending my money here. The least I expect is to be treated with some basic respect. And don't even get me started on the lines. You can stand there waiting and waiting while you're watching the clock, wondering why it takes so long to get through a grocery store. It's ridiculous. If the store is busy, then have enough people working to handle the customers. This isn't rocket science. The whole store just has a miserable feeling to it. Employees look unhappy, customers are frustrated, and management seems completely disconnected from what is actually happening on the sales floor. Someone needs to take responsibility and start fixing these problems instead of pretending everything is fine. I've lived long enough to remember when going to the grocery store wasn't such a stressful experience. You used to be greeted with a smile, people actually cared about helping you, and customers were treated with respect. Now it feels like you are lucky if you can get through the checkout without being frustrated. I am tired of spending my hard earned money at a place where I leave more aggravated than when I walked in. Stater Bros. needs to seriously get its act together. Management needs to listen to the customers and start addressing the problems instead of ignoring them. This location has a lot of room for improvement. Better customer service, better staffing, better attitudes, and better management would be a good place to start. I'm not asking for special treatment. I'm asking for the same basic courtesy and respect that every paying customer deserves. I honestly hope someone in charge actually reads this and does something about it, because this store is becoming more and more frustrating to shop at. Enough is enough!

The new owners do not take our town seriously. Customer service is very bad now. Customers are…read moreregularly insulted, nothing is ever in stock. Many things that are in stock are out of date This store has been ran and owned by locals in the past, and it was really nice and convenient. Now, I prefer to just go without if I forget something down the hill. It really isn't worth the hassle of interacting with them. As someone who has managed multiple businesses, my advice is simple. Sell this store, and find one down the hill to run. This is a difficult place to run a business if you failed to establish a good, working relationship with the local community. And by all accounts, personal and secondhand, you HAVE failed. Of the 350 or so permanent residents in Angelus Oaks, how many are still patronizing your store? Maybe you don't care. Everything else about the store now seems to reflect that.

$35 for an 18 pack of modelo. Another $15 for a liter of coke, energy drink and 9 lb. bag of ice…read more $54 total. I understand convenience. Just letting people know what to expect.

I'm so glad the GO is in Big Bear! The customer service is great. The owner and staff are…read morewelcoming, friendly and helpful. The variety of goods is extensive and you never know what kind of treasures you'll find each week at a good price. We save a lot by shopping at The GO!

The opening of this store means there's a third choice in grocery stores in Big Bear…read more This isn't the largest Grocery Outlet around, and the selection here isn't as broad as at some other stores. They do have some good, oddball selections in their wine and spirits section. Occasionally, you can find something really unusual at a bargain price.(...like a French single malt whisky!)

I was fortunate to be walking distance from the airb&b. The staff are friendly and helpful…read more I found everything I was looking for. They have a great selection of alcohol and They also serve hot food. Great selection on snacks and foods. The store is not very big but well stocked.

Directly up the street from our Airbnb was the Community Market that was the most quaint and…read moreperfect little neighborhood spot that had seemingly everything you needed...no need to venture into town. The shop is small and packed with anything and everything; fresh fruits, veggies, meats, eggs, cheeses, drinks, laundry and cleaning supplies, liquor, snacks, and fun little treats scattered throughout. The staff are friendly neighborhood folk who know lots of their clientele and just what they want. Prices are high but this is for convenience not the deal. During our stay in Big Bear we got many of our groceries and some sweet treats from the Community Market, and I'm sure we will be back when we return again someday.

I absolutely love Trader Joe's they have fresh produce and eggs and milk and their meats are…read moredelicious. They have the best customer service and are very friendly.

Same Trader Joe's groceries and goods, but SPACIOUS! No more needing to turn sideways and crab…read morewalking to reach your favorite pasta sauce during the evening rush. Produce has consistently been good quality, shelves stay neatly stocked. The endcaps are always good for inspiration-- I definitely fall prey to those impulse buys. Lol For now it basically has its own parking lot, which is a nice change from most TJs locations where people are circling for a spot like vultures. Spaces are nice and wide, which is great for all the giant trucks in Yucaipa. :-) Fingers crossed that the parking situation stays good! My only gripe is that a few times the younger staff work ethic at this location has seemed a little below the normal TJs standard. Ex: During a rush, I'm used to seeing available staff head to the registers to ring people up and bag their groceries so the lines go quickly and don't back up. I've been in a few times where that hasn't happened and it feels weird waiting in a longer line at TJs. By and large though, the staff is great. They'd be A++ at Albertsons but I hold TJs staff to a higher standard. So not *really* an issue, just me being fussy.

I visited this country store after apple picking since my friends and I were craving apple cider…read moreand my experience here was pretty good. The apple cider was good, but I would've preferred it to be colder and not served in a Styrofoam cup. I'm assuming that's because it was the end of the day and it looked like they were running out of apple cider and other materials. I also got the apple cider popsicle for $2 which was a good deal. It was good, but I didn't like how the juice separated from the water during the freezing so it tasted like regular ice by the time I got to the core of the popsicle. For food, I tried their Strawberry Banana Sweet Bread and that was my favorite thing! It was not too sweet and moist. It was $6.50, but not too bad for a whole loaf. The interior was fun and rustic. There are several things to shop for from different baked goods to nic nacs. The service here was pretty good and the staff seemed nice and personable. There's some parking out front as well as some picnic benches and tables with nice views of the mountains and foliage while you enjoy your treats. Overall, a good stop for some casual shopping and to enjoy a sweet treat if you're ever in the Oak Glen area.

I have been getting my apple fix since I can remember from this local spot. I moved away to Hawai'i…read moreand missed the apples so much. I took a trip up to get my fix. The staff was so nice and friendly made me miss home. The. Christmas jam was delicious and now my favorite. I was worried they weren't going to have winesap apples since it wasn't apple season but I was so happy they had them. I was able to bring back a bag to Hawai'i with me in my carry one. If you like varieties of apples this is the place to go to. They give you slices to try and it's so hard to pick which one because they all taste so good. Mahalo and A Hui Hou.

Huge Thank You to Vanessa Parnow in the Bakery section at Staters in Lake Arrowhead. This is the…read moresecond time Vanessa went above and beyond to take care of my request in person and by phone. She is a valuable team member and provides excellent customer service. The entire store is employed by the best. ​

Super impressed with the cakes that Vanessa and her team are creating. 10 out of 10 recommend…read more Ordered both my daughter's cakes from them this month and was very pleased.

This is a great little liquor store right at the entrance to the Village! The service was amazing;…read morethe cashier was super sweet and so was the older gentleman stocking the liquor upfront! They also have some unique snacks, such as simply naked Doritos, garlic parm Doritos, and a wide variety of Hostess snacks that I haven't seen before! The beer selection was also great as well! Overall, an excellent store with all the essentials you need plus a wide variety of snacks!

SUPER unfriendly staff and made me feel so uncomfortable, the vibes were super off in there and I…read morewould not go again, go anywhere else