Very clean and nicely displayed treasures. Definitely worth your visit. If you need good things…read morefor a new home/apartment great selection

I was happy to be a patron of rescue treasures resale shop in South Haven, Michigan. They have an…read moreample selection of hard goods, kitchen goods dog and cat rescue items and jewelry. All the proceeds go to support the no kill shelter of Van Buren County. The staff was helpful and quickly served our needs.

I visited three times and then I made my choice to adopt and I'm very happy. I adopted Tyrus…read moretigeres. Is the sweet mixed breed dog, Boxer, American terrier and pit she looks like a tiger with her stripes and spots. The sweetest baby girl you could imagine I call her honey bun.

Hard to give a rating since they didn't do anything at all, so I went with one star. We had our 13…read moreyear old pet pass away and were looking for a pup to replace her as our other dog was in need of a companion. We hoped to get one relatively quickly. We filled out an application for a pup they had and got an email confirmation the application was being sent to Heartland. To be sure they got it, I sent them an email directly with a summary of what we were looking for and attached a copy of the application in case they hadn't received it. For the week after that, we had no response at all from Heartland. Nothing. No acknowledgement by phone, text, nor email. I didn't expect much, but did expect something. The adoption process is way too complicated. We wanted to adopt a rescue or shelter dog as our last pet was, but it is simply too complicated and frustrating, especially when the place with the animals won't participate. We ended up going with a breeder and have the pup at home now. To be fair, Elkhart Humane Society called a day after we submitted an application to keep on file to say we were accepted. Another agency sent an email saying the pup we were interested in had been adopted that day but they would keep the application. Not so for Heartland. They did eventually send an email . . . 3 days after we had our puppy at home. We've had 2 dogs in our home for decades. We prefer going the rescue/humane society route, but they make it much too hard and frustrating to use. Not sure I'll even try using them next time. I'm glad some folks had a good outcome with them, but for us it was nothing but crickets from Heartland.

Everything went smoothly with my adoption but I had to give the dog back due to the dog being…read moreaggressive towards children. They re-listed the dog and put that he was good with children.

I called to volunteer. The director was very welcoming and advised me that I could come any time on…read moredays they are open before 11:30

I have adopted two dogs from here in the past year and a half. The adoption process was simple and…read morethe staff was very friendly and helpful in answering my questions. I would recommend anyone adopting from or donating supplies/money to help this location.

This is India. We adopted her 3 years ago 3 days before Christmas, she's the best Christmas present…read moreI've ever had. I am very surprised in most of these reviews, Jen was very professional, polite & very friendly as was everyone we met at the shelter. I have to admit that I was skeptical in the beginning as I thought a few things were a little out of the ordinary, such as the cash payment. But my fears were quickly squashed as soon as I saw that tiny, defenseless puppy. She only weighed 4 lbs & she was in need of a bath, but my vet assured me she was healthy. The entire process from beginning to end was professional & without any negative effects. India (then called Dutchmans Dolly by the shelter) had been vaccinated, dewormed, spayed ,blood work & x-rays confirmed she was free from all diseases & she had been vet checked by their vet. I was very confident that she was as healthy as possible & still is...! She is the light of my life, intelligent, very outgoing & loving! I would not hesitate in adopting another dog from Homeward bound...!!!

FIVE (5) unreplied emails asking to view a specific dog. I got the distinct impression from the…read moretotal lack of response that they are not interested in finding good homes for their animals.

I'm so impressed with this animal shelter and how well it is run and loved by the community. We…read morestopped this weekend to drop-off a bit of everything on their wishlist. I was surprised to see so many other cars in the parking lot. There was another family dropping off donations, and a family who was picking-up a new member of their family, a well cared for dog. There were also three teens who were cleaning the cat kennels in a separate room. The main room is open where there is a couch, fireplace, laundry room and office with cat kennels and four large, dog kennels surrounding the room. The animals all looked relaxed - the small to medium size dogs were excited, the kittens were play fighting and adult cats were either sleeping or chilling. There was also another room that housed 8 large dogs, and they all had a nice, cozy place to sleep, plenty of room to walk around and fresh food and water. On each cage, there were notes about the dogs, like "hard toys only", "keep in kennel, jumped over cage", etc. The third room housed more cats. It was small, and the smell was a bit over-powering, but the teens were busy cleaning each cage. The cats looked content and cared for. The entire facility is clean and well maintained. There are also kennels outside with tarps covering the tops to protect the dogs from sun and rain when they are let outside while their kennels are being cleaned. From the extra blankets, netting, fencing and wood boards, the care-givers have gone out of their way to keep the dogs from being able to escape or take nips at each other which I image happens when dogs get bored or playful. They all had several toys in their kennels too, as did all the cats. The volunteers at the shelter are very friendly, the board member present gave us a tour, answered all our questions, allowed us to wander the facility freely, and let us adore the animals at our leisure. I admired their system for organizing the food by expiration dates and mixing them to prevent the dogs from getting used to one and getting sick, if introduced to something different. They also have a system for letting the cats out of their cages to play and enjoy the room either during the day or night. From the amount of good sized kennels, towels, blankets, litter boxes, cat beds, toys and food, the community does its part in chipping in to keep this place going strong. They have a website and facebook profile. The VP on the board who was there that day was very gracious, welcoming, extremely nice and personable and could not thank us enough for our donations. It was also nice to learn that the members of the board are experienced animal rescuers and professionals in the community. We look forwards to working with them in the future.

This review is not written lightly, and it's not about being "upset" -- it's about accountability…read more We adopted a cat from this Humane Society after being told the cat was healthy. Within weeks, the cat showed worms, blood-related health issues, and ongoing medical problems that were clearly present before adoption. That alone is unacceptable. What made this experience truly awful was how it was handled afterward. We contacted the Humane Society multiple times asking for help. We were told we would receive a call back -- we never did. We called again. Still no real help, no solutions, no follow-up. Just silence. When we pushed for answers, instead of support or responsibility, we were blamed. We were told we "should have gone to a specialist" and then informed that we are banned from adopting from this Humane Society ever again. That response is shocking, especially considering this situation exists because we were given a sick animal under the claim of being healthy. We are now being forced to return a cat we became emotionally attached to because we cannot afford hundreds of dollars in vet bills for conditions that should have been addressed prior to adoption or at least disclosed honestly. This review is directed not just at staff, but at management, board members, donors, and the community: * Why are sick animals being adopted out as "healthy"? * Why are adopters ignored when they ask for help? * Why are adopters punished instead of supported? Adoption should be about the well-being of animals and the people opening their homes to them -- not deflection, silence, and blame. I strongly encourage leadership to respond publicly and explain how situations like this are handled, because based on our experience, there is a serious lack of transparency and compassion here. Then to finish it all up when the cat was dropped of they said nothing , took the cat , the paperwork , and gave the carrier back.

Absolutely would not recommend. I put in an application to adopt a cat over a week ago, and have…read moreanxiously been awaiting a response. When a woman named Jenny contacted me this morning, the conversation started off kindly enough. She then proceeded to tell me that my application had been denied due to financial difficulties, including bankruptcy & issues in small claims court. I told her respectfully that I have most certainly never filed for bankruptcy, nor have I ever had any issues in small claims court. When I let her know there had been an error, she cited a criminal charge I had gotten over 6 years ago. An unfortunate mistake I have long since paid for & moved on with my life. I now own my 2100 sq. ft. home that I share with my 3 young children who were really hoping to add a feline friend to our family. Such a disappointment, because I know we could've provided a kitty with a safe & loving home. We still plan to do so, there are kittens all over in need of good homes. I'll just have to pay the extra money to have him/her vaxxed and spayed/neutered. Too bad it couldn't have been one of the kitties locked in cages at your shelter :'(

We had a beautiful experience here! The staff are super friendly and kind. They have beautiful,…read morewell cared for animals on site - so it can get a little noisy. Their application process was simple, though with really great questions to do their best to make successful matches. The pup we adopted stayed there a little longer due to her medication needs and our older dogs at home. We were able to go visit her for a few hours on a day before we were able to bring her home later that week. The staff were wonderful during our 'meet and greet' and definitely loved meeting our older pups! We went through great information about vet care, spay/neuter and more and they provide awesome supports for bringing home a young pup - even sending us out with puppy food. Wonderful experience!

The staff were very helpful, the facilities were clean, the animals seemed well cared for. The…read morekitten I adopted is extremely friendly, and is the sweetest little trouble maker. The problem is that, after getting her home we discovered she was still infested with tape worms. We had to get her to a vet a.s.a.p and have her de wormed .. again .. apparently. This animal should have never been put up for adoption in her condition. We paid quite a bit of money for a kitten we thought was thoroughly treated. It cost me even more money .. this facility was going to issue a partial refund for the unnecessary expense and aggravation, but NEVER followed through on it.

My parents list their cat and I was contacted about a cat that was found. Unfortunately the cat was…read morenot declawed or chipped. Took the cat to the Hillsdale Animal Shelter (no kill) and they were willing to take him in despite being full. They were Very nice and polite!! Please support the great caring work they do!!

We had been searching for another aussie when we spotted Clementine (formerly Calida) on Petfinder…read more She was heartworm positive and it said she had been found on the side of the road and was an absolute mess. We love a good mess at our house, so we knew we had to have her. Renee (the director of the Hillsdale Humane Society) was great. They do not answer their phones (my guess is staffing and volunteers are not plentiful), but when they do pick up, they are more than willing to share all the information they have. Renee told me all about Clem, her sweet personality and even offered to bring her with on Saturday to their adoption event so we could meet her. We agreed. We drove to Hillsdale on Saturday and had our other aussie, Wilhelmina, meet Clementine and we spoke to Renee a little more. Clementine still had one more heartworm treatment on the following Tuesday, so we arranged to pick Clem up on Wednesday afternoon. The application to adopt was a simple two page form, the fee is a straight forward $150 and is completely refundable for 14 days if anything goes wrong. Renee said on the rare chance dogs do get into their new homes and people find personalities don't mesh well, she would rather have people bring the animal back to Hillsdale for a full refund. We left confident that Renee would take good care of Clem until Wednesday and headed back home. On Wednesday we drove back down to Osseo and Clementine was ready to go. The whole process was unbelievably easy and the humane society building itself (we only went into the lobby) was very small, but there was a lovely fenced in outdoor yard and it was very clean. We would adopt from Hillsdale again without hesitation. **We did have Clementine checked out by our own vet on Friday and did discover that she has some fairly serious (and expensive) medical problems that need to be addressed before she can live a normal healthy life. As Clem is a part of our family, we are going to get her the treatment she needs so she can live a healthy and happy life. She is undergoing treatment for serious ear infections and skin infections and then once her heartworm treatment is over she will have surgery. We know she saw a vet multiple times while she was at the humane society and we fully believe her medical issues were overlooked by either an inexperienced or lazy veterinarian. The people at Hillsdale Humane Society are not veterinarians, they are kind people who are doing their very best to help as many animals as possible, so Clem's ignorned medical problems are the fault of the vet who treated her in Hillsdale.**