Front desk lady older, short gray/black hair bob style is no help. Came in with c-diff severe…read morestomach pains and she was very short asked for id cards. I had the ones on my phone off the health partner app and she said it wouldn't work. I asked her how do I enter in my insurance then. She said I don't know on the app. Tried to do so and said what should I click here. She said I can't see it. I stood there trying to figure it out and she said you can have a seat. Didn't make eye contact once. Very cold and disappointing. Not the front desk service one would think they would get (even a little bit) at a hospital. The doctors I have seen here have been great to me. I have never been treated like this at a doctors office

Dr. Matusin is the WORST doctor. I called Walgreens to renew my prescription, they needed to…read morecontact the doctor. I went to the clinic the next day to pay my copay & told the front desk that I wanted to change my primary doctor. They said I had to make an appointment with a doctor and then request them as my primary. Dr. Matusin heard this and denied my medication refill. I found this out 5 days after I called Walgreens. I called North Memorial & asked why my medication wasn't filled. That's when the lady found the note from Matusin. She couldn't believe it. She said that she had never had a doctor do that. I HATE Matusin for that. I will NOT see her again & I WILL tell everyone I know NOT to go to her.

Had a horrible experience with our first pediatrician from a different clinic and had such a hard…read moretime finding one we felt we could trust. Coming here was the best decision. The dr we have started bringing our kids to listens and seems to really care about our kids.

Consumers beware!! It's difficult when you're not feeling well, to make decisions about insurance…read morefor healthcare. Schedulers, Doctor's, and other non-insurance employees of Fairview will offer information, opinions, advise, etc about insurance/cost/billing coverage. DO NOT BELIEVE THIS!! My experience has resulted in higher costs, and Fairview making irrelevant explanations as to why. Example; expecting a $0 cost visit and being billed $250 after insurance. As difficult as it is, contact your own insurance for coverage and costs before going to Fairview.

I'm newer to the area and wanted to comment on the great customer service I received while visiting…read moreurgent care. Friendly staff, which is refreshing, and a nice environment. Will definitely be switching here for my regular care!

From the owner: As an independent group practice of primary and specialty physicians, we work with a variety of…read morehealth systems and specialty physician groups so we can bring together the very best specialists and care for our patients. We want patients to know that they'll be in good hands with us, whichever one of our clinics they visit.

We checked in for my partner's hernia surgery, and our experience was truly wonderful from start to…read morefinish. From the moment we arrived, the staff greeted us with warmth and joy, immediately putting us at ease. Communication was clear and thorough every step of the way, and the level of care provided was exceptional. The entire team was compassionate, attentive, and professional--you could genuinely tell they enjoy what they do and care deeply about their patients. Before surgery, while waiting in the waiting room, a nurse came in and thoughtfully offered my 3-year-old a coloring sheet, a teddy bear, and colored pencils. Such a small gesture, but incredibly sweet and so meaningful for a little one in a medical setting. What stood out most was the personal touch throughout the entire experience. Every team member addressed me by name, and Dr. John even took the time to personally call me to let me know the surgery went well. That call brought immense comfort and reassurance during a stressful moment. The facility itself is large and well-equipped, with a gift shop, cafeteria, pharmacy, and other medical offices all within the building. Parking was a bit challenging--the lot is large and was full, and no matter where you park, there is a fair walk to the building--but once inside, the experience more than makes up for it. While heading to the pharmacy, I accidentally went up to the second level when it's actually located on the first. A kind woman who worked there noticed I was lost and not only redirected me, but walked me all the way to the pharmacy, even though it was a bit of a distance. Along the way, she made small talk with my toddler, engaging him and making him feel seen and excited. That kindness did not go unnoticed. My son and I left for the duration of the surgery, which lasted a few hours. When we returned, staff even offered my son a popsicle. We declined, but once again I found myself thinking--how genuinely kind and thoughtful are these people? From check-in to discharge, we felt supported, informed, and cared for as a family. We are incredibly grateful for such a positive experience and would highly recommend this team and facility to anyone seeking quality, compassionate care.

I had surgery earlier in the day. My incision started bleeding, phoned doctor, told to go to…read moreurgent care. Went, refused to treat me, sent me to ER, sat bleeding for 2.5 hours all over myself. Other patients came and went. Told nurse desk I could go home and bleed to death and I left. Blood squirting by the time I got home. Husband drove me to Mercy in Coon Rapids. They had no rooms available in the ER but put me on a bed in the hallway, which was fine and worked on me for several hours. Thought an artery was nicked and had to give me 6 injections of blood clotting medications. Finally stopped bleeding. I will never go back to North Memorial Maple Grove again. My second bad experience at that ER!

From entering never having been here before to post procedure was a great experience. All parties…read moreinvolved in my care were kind, informative and caring. A good experience.

Great facility, great location, very easy to find right off of the highway. Plenty of parking. Upon…read moreentering staff are quite friendly, but there does not seem to be a sense of urgency for anyone. I spent maybe 10 minutes at the registration desk to update insurance, I think that's what she was doing. We also showed up on time for our eye exam, appointment but ended up sitting an extra 15 minutes before being seen by the provider. I was also unaware of the eye drops needing to sit for 20 minutes before we would be seen again by the provider. Although staff are friendly And they seem to provide quality care things just move a little too slow for my busy lifestyle.

I wish that the State of Minnesota would step in and force Park Nicollet Clinics to answer their…read morephones at each separate clinic location. Overview: a.) I cannot use a Health Partners "My Plan" online account to make an appointment for my child. b.) I also cannot make a phone call to Health Partners or Park Nicollet Clinic to get an appointment for my child. c.) My child cannot use their online account "My Plan" to make an appointment for themselves. d.) No Health Partner patients ages 13-18 can reach their clinic by phone or online, to make a medical appointment. 1. Park Nicollet calls are currently answered through one phone number 952-977-0300. 2. When you call to make an appointment, you go through phone mail for 4 minutes all to come to a final message saying they are experiencing a high level of calls and are no longer accepting any calls. 3. The phone message ends with a message to direct you to make your own appointment online. To do so, you must set up a patient account. To do this you must have a valid Health Partners Patient ID. 4. My issue is that I was naive and spent 3 days calling the Health Partners- Park Nicollet Clinics phoneline and held the line listening to messages until I received the disappointing message - "Due to a high volume of calls Park Nicollet cannot take calls or messages". The prompt told me to make an appointment online. 5. I did set up an online account for my child. After setting this up I learned that I still cannot make an appointment because of a new 2022 law that gives complete medical privacy to children over the age of 13. Park Nicollet's solution is to deny all appointments and message ability from every patient online account that they have between the ages of 13 -18. While adult patients are able to use an online account to make appointments for themselves, parents of children or teens aged 13-18 are left with no ability through their "MY Plan" online Health Partners Account to make a medical appointment. 5. I did not give up. I used my own patient online account to message my caregiver on 11/28/2022 to ask for an appointment for my child. I was sent this message. When sending this message, the clinic already knew that they were not accepting phone calls. "Hi -We apologize for the inconvenience. We can only address questions regarding yourself through your MyChart account. Please call the clinic to discuss family members if your relative has signed a verbal disclosure form that allows us to discuss their medical care with you. Otherwise, please have the patient contact us directly. For any referral request, this would need to be done through a billable chart visit or making a phone/video, or in-person appointment with a provider. Thank you, Nurse Triage Line HealthPartners & Park Nicollet" 6. Naturally, I became frustrated. I called to complain to Health Partners. I was told I had to call Health Partners IT Department and request proxy access to my child's account. I called for this on 11/29/2022 and was denied because my daughter was at school, and not present to give verbal approval. I called on 11/29/2022 with my daughter home from school and I have been told I will receive proxy access. I am still waiting for their IT department to get around to that. Large Medical companies like Health Partners should not use a high volume of calls as an excuse to not answer the phone. The fact that they have insolated every single call through one switchboard that eventually tells every single caller, they are not taking calls is crazy. I believe this endangers public health, and I really worry about my fellow neighbor or elderly person that lacks ownership of a computer or may not have Wi-Fi access, or the skills to manage their Health Partners My Plan. Health Partners has forgotten about these patients and has created a closed system that leaves patients with no choice but to show up in person at urgent cares or emergency rooms when they cannot see their general doc

Clinic is OK, good location and fast check in. I do not care much for the nurse practitioner who…read moresees my son every time, though. I keep forgetting to pick somebody else every time I make an appt. I feel like she does not listens and don't respect my position about certain shots (flu and HPV). She only cares about convincing me and my son of why he should have those shots, especially the HPV. If as a mom I do not care about that shot you as a medical provider should respect that. Period. And just for the record, my kids are all UP-TO-DATE with all the mandatory shots.

I appreciated being able to schedule and receive my first Shingrix shot quick and easily here. The…read morenurse was thorough and offered to give a reminder call 2 months later for my second shot. She called and I'm going to set up my next appointment soon!

Scheduled appointment at 11:00 a.m. I received email and text messages confirming appointment…read more Arrived 10 minutes early as instructed. Instructions were to wait for a phone call to come in. 11:20 I still hadn't been called so I went in. Clinic was wide open everything on, and no one in sight. I checked in on the kiosk. Roamed the store until 12:30, when they sent an email saying my appointment was canceled.