Front desk lady older, short gray/black hair bob style is no help. Came in with c-diff severe…read morestomach pains and she was very short asked for id cards. I had the ones on my phone off the health partner app and she said it wouldn't work. I asked her how do I enter in my insurance then. She said I don't know on the app. Tried to do so and said what should I click here. She said I can't see it. I stood there trying to figure it out and she said you can have a seat. Didn't make eye contact once. Very cold and disappointing. Not the front desk service one would think they would get (even a little bit) at a hospital. The doctors I have seen here have been great to me. I have never been treated like this at a doctors office

Dr. Matusin is the WORST doctor. I called Walgreens to renew my prescription, they needed to…read morecontact the doctor. I went to the clinic the next day to pay my copay & told the front desk that I wanted to change my primary doctor. They said I had to make an appointment with a doctor and then request them as my primary. Dr. Matusin heard this and denied my medication refill. I found this out 5 days after I called Walgreens. I called North Memorial & asked why my medication wasn't filled. That's when the lady found the note from Matusin. She couldn't believe it. She said that she had never had a doctor do that. I HATE Matusin for that. I will NOT see her again & I WILL tell everyone I know NOT to go to her.

I'm usually very pleased with my visits to Fairview Zimmerman. My wait time in the waiting room is…read moreusually not long. I have a toddler and appreciate the kids area. It's small and just has a few books and drawing pads, but it's still something to do. My usual doctor is Daniel Jones. He's very laid back but still takes all concerns seriously. He books out pretty far, but if he isn't available short notice, we are able to get in the same day with someone else. I wish the pharmacy was stocked better. If I get a prescription sent in it takes them awhile to fill it, sometimes even a day or 2. Overall I enjoy this clinic and it is our first choice, hands down. Also happy to see a clinic in our town so as not to drive to Elk River or Princeton.

This was the absolute worst ecperience I've ever had with a pharmacy…read more I'll never use them again. For start to finish they screwed up the entire prescription when used the on going remodel as an excuse.

As we've journeyed through my wife's Multiple Sclerosis, we have found ourselves at times feeling…read morechallenged by some of the limitations to her abilities. Advancements in technology and new medications have made life somewhat easier, yet it remains difficult to live as we once did. During our stay here in Blaine Minnesota, my wife experienced a progressive and debilitating flare up of her Multiple Sclerosis that required me to bring her to the Emergency Room at Mercy Hospital on Coon Rapids Boulevard. The reception we received in the emergency room was spectacular and so easily transitioning to get my wife seen. I must be honest, but not complaining, that the wait was somewhat long to get fully treated. Granted that it did become busy for the ER staff but what hospital doesn't have that issue. What completely caught us by surprise was that the doctors, nurses, and staff were always attentive to our needs as we waited along with other patients needing care. Once we were assigned a room, the care became even more personable, compassionate, and professional, helping my wife to feel as comfortable as she needed. The Doctors, Nurses, and Staff made us feel safe and secure that her care and diagnosis was their goal. Once my wife's admission to a room in 23 West, the care was even more wonderful as she was welcomed with open arms by the nurses, doctors and neurologists. As each day brought more diagnosis and testing, the medical staff reassured us that they were working to bring a resolution to my wife's MS condition. Not once did we ever feel that anyone was condescending in their attitude or care. Every medical person offered their best to make her feel encouraged and hopeful toward a full and well-informed recovery. Even as we spent the Thanksgiving holiday in the hospital, we didn't feel discouraged or disappointed because the staff made us feel like family. It wasn't long after the holiday that the doctors were able to send my wife home with the treatments needed and physical therapy she needed. It's been a slow recovery, but we were able to be home with our new grandson, daughter and son-in-law again. We can't express enough gratitude and thanks to the doctors, nurses and staff of Mercy Hospital in Coon Rapids. We believe wholeheartedly that God sees to our needs through the service of others. Mercy Hospital truly lived up to its name as it provided mercy and compassion to my wife and me. We thank you with all the love and gratitude from our hearts. Sincerely, Michael and Diana Ramirez

I am extremely concerned about my experience at Mercy Hospital…read more I have stage 4 metastatic breast cancer and am currently undergoing chemotherapy, along with severe chronic pain from multiple surgeries. I was at the hospital supporting a close friend during a relapse in their sobriety while already physically exhausted, dehydrated, and emotionally overwhelmed. Instead of compassion, I was met with disrespect. A nurse called me a "bad friend" because my friend had relapsed. I was also told I could not have a glass of water because "we aren't here for you," which felt cruel and dehumanizing. I was also deeply disturbed by the doctor who appeared visibly upset. He was argumentative, shaky, very red in the face and smelled strongly of cologne. He made me feel unsafe as a medically fragile person. Hospitals should provide compassion and dignity. That is not what I experienced. I left feeling humiliated and deeply upset.

I stopped in today with a low grade fever of the past three days and no appointment. The staff…read morefrom the front desk, nurse practitioner and lab were outstanding! Everyone I saw during the clinic assessment were exceptionally kind and professional. Truly, these folks represent the gold standard of clinic care that other clinics should follow.

I wish that the State of Minnesota would step in and force Park Nicollet Clinics to answer their…read morephones at each separate clinic location. Overview: a.) I cannot use a Health Partners "My Plan" online account to make an appointment for my child. b.) I also cannot make a phone call to Health Partners or Park Nicollet Clinic to get an appointment for my child. c.) My child cannot use their online account "My Plan" to make an appointment for themselves. d.) No Health Partner patients ages 13-18 can reach their clinic by phone or online, to make a medical appointment. 1. Park Nicollet calls are currently answered through one phone number 952-977-0300. 2. When you call to make an appointment, you go through phone mail for 4 minutes all to come to a final message saying they are experiencing a high level of calls and are no longer accepting any calls. 3. The phone message ends with a message to direct you to make your own appointment online. To do so, you must set up a patient account. To do this you must have a valid Health Partners Patient ID. 4. My issue is that I was naive and spent 3 days calling the Health Partners- Park Nicollet Clinics phoneline and held the line listening to messages until I received the disappointing message - "Due to a high volume of calls Park Nicollet cannot take calls or messages". The prompt told me to make an appointment online. 5. I did set up an online account for my child. After setting this up I learned that I still cannot make an appointment because of a new 2022 law that gives complete medical privacy to children over the age of 13. Park Nicollet's solution is to deny all appointments and message ability from every patient online account that they have between the ages of 13 -18. While adult patients are able to use an online account to make appointments for themselves, parents of children or teens aged 13-18 are left with no ability through their "MY Plan" online Health Partners Account to make a medical appointment. 5. I did not give up. I used my own patient online account to message my caregiver on 11/28/2022 to ask for an appointment for my child. I was sent this message. When sending this message, the clinic already knew that they were not accepting phone calls. "Hi -We apologize for the inconvenience. We can only address questions regarding yourself through your MyChart account. Please call the clinic to discuss family members if your relative has signed a verbal disclosure form that allows us to discuss their medical care with you. Otherwise, please have the patient contact us directly. For any referral request, this would need to be done through a billable chart visit or making a phone/video, or in-person appointment with a provider. Thank you, Nurse Triage Line HealthPartners & Park Nicollet" 6. Naturally, I became frustrated. I called to complain to Health Partners. I was told I had to call Health Partners IT Department and request proxy access to my child's account. I called for this on 11/29/2022 and was denied because my daughter was at school, and not present to give verbal approval. I called on 11/29/2022 with my daughter home from school and I have been told I will receive proxy access. I am still waiting for their IT department to get around to that. Large Medical companies like Health Partners should not use a high volume of calls as an excuse to not answer the phone. The fact that they have insolated every single call through one switchboard that eventually tells every single caller, they are not taking calls is crazy. I believe this endangers public health, and I really worry about my fellow neighbor or elderly person that lacks ownership of a computer or may not have Wi-Fi access, or the skills to manage their Health Partners My Plan. Health Partners has forgotten about these patients and has created a closed system that leaves patients with no choice but to show up in person at urgent cares or emergency rooms when they cannot see their general doc

Clinic is OK, good location and fast check in. I do not care much for the nurse practitioner who…read moresees my son every time, though. I keep forgetting to pick somebody else every time I make an appt. I feel like she does not listens and don't respect my position about certain shots (flu and HPV). She only cares about convincing me and my son of why he should have those shots, especially the HPV. If as a mom I do not care about that shot you as a medical provider should respect that. Period. And just for the record, my kids are all UP-TO-DATE with all the mandatory shots.

I've been a patient of Park Nicollet for my whole life, 25 years. I first started at Maple grove…read morebut started going here because my docs transferred. For the last month park nicollet dropped my IMPORTANT appointments without contacting me. I expected and needed these close follow ups for my auto immune condition, concussion, hormones, etc. I've never had insurance problems in my life, and I have NEVER changed my insurance. Apparently they're claiming I have a different insurance, so they just cancel appointments without letting patients explain or know. Having a weakened immune system I expected better from Park Nicollet! I took a whole day off for this appointment, and this was my SECOND time in a month doing the same thing: waiting and finding out they canceled without telling me. On the phone they tell told me to call my social worker- the funny thing is I have NEVER had a social worker in my life, so that confused me. I'm highly disappointed that they don't try to assist me and direct me where to go to "remove" this insurance that I have never applied for. I made 2 appointments in the last month and I am now completely out of medication not because of me, but because of their lack of respect and organization for patients like me. They had me calling around for the last 3 weeks trying to figure this out. Two weeks ago I talked to an account manager who said the ONLY insurance I have on file is HEALTH PARTNERS, so for them to tell me I don't have insurance they take please - is RIDICULOUS. Hear me when I say go somewhere else.

I'm not very impress with the forks at this clinic. I'm in pain, sitting here alone in the waiting…read moreroom for the last 30 minutes and watched two other patients leave yet seems like there are no doctors or other personnel here. I asked the receptions and she just told me the wait will be and hour. Doesn't urgent care mean urgent? With the amount of money they charge, I would imagine they can afford more health care workers.

I am extremely concerned about my experience at Mercy Hospital Emergency Department Coon Rapids…read more I have stage 4 metastatic breast cancer and am currently undergoing chemotherapy, along with severe chronic pain from multiple surgeries. I was at the hospital supporting a close friend during a relapse in their sobriety while already physically exhausted and emotionally overwhelmed. Instead of compassion, I was met with disrespect. A nurse called me a "bad friend" because my friend had relapsed. I was also told I could not have a glass of water because "we aren't here for you," which felt cruel and dehumanizing. I was also deeply disturbed by the doctor who appeared visibly upset. He was argumentative, shaky, very red in the face and smelled strongly of cologne. He made me feel unsafe as a medically fragile person. Hospitals should provide compassion and dignity. That is not what I experienced. I left feeling humiliated and deeply upset.

Absolutely do not go here if you do not have to…read more I've left a detailed review detailing my reasoning (twice) that seems to disappear. As it was quite unflattering, I can understand why they would wish it to not be seen. Yet... how then does one warn others about the horrible experience (s)... yes.. that is plural, so not an isolated incident by any stretch. I would suggest that anyone think twice, have people with who can witness the treatment for you and keep records of what they do. HIPPA - is obviously not something they care about in the slightest. In fact, they simply "could care less about patient's"... they violate ethical norms, HIPPA laws and endanger lives all without batting an eye. If you have the nerve to question them.... Well then... retaliation can be expected, but no answers as to why they don't follow the rules nor the laws. It is blatant and to the point where it is just their way of doing things snd they feel it is normal to do. I was told that "this is the new normal lady, get used to it". I have no doubt that the nurse who said that was just being honest. This has gotten worse over the last year and should be investigated - if any agency cared. I seriously doubt they do as it is ongoing. Our nations healthcare system is failing us. And or government oversight that should deal with it is allowing it to escalate. People will be harmed. When will the harm be substantial enough for anyone to bother addressing it. In the mean time, you have people breaking the laws and providing substandard care without oversight. Don't subject yourself to potential harm if you don't have to.