As we've journeyed through my wife's Multiple Sclerosis, we have found ourselves at times feeling…read morechallenged by some of the limitations to her abilities. Advancements in technology and new medications have made life somewhat easier, yet it remains difficult to live as we once did. During our stay here in Blaine Minnesota, my wife experienced a progressive and debilitating flare up of her Multiple Sclerosis that required me to bring her to the Emergency Room at Mercy Hospital on Coon Rapids Boulevard. The reception we received in the emergency room was spectacular and so easily transitioning to get my wife seen. I must be honest, but not complaining, that the wait was somewhat long to get fully treated. Granted that it did become busy for the ER staff but what hospital doesn't have that issue. What completely caught us by surprise was that the doctors, nurses, and staff were always attentive to our needs as we waited along with other patients needing care. Once we were assigned a room, the care became even more personable, compassionate, and professional, helping my wife to feel as comfortable as she needed. The Doctors, Nurses, and Staff made us feel safe and secure that her care and diagnosis was their goal. Once my wife's admission to a room in 23 West, the care was even more wonderful as she was welcomed with open arms by the nurses, doctors and neurologists. As each day brought more diagnosis and testing, the medical staff reassured us that they were working to bring a resolution to my wife's MS condition. Not once did we ever feel that anyone was condescending in their attitude or care. Every medical person offered their best to make her feel encouraged and hopeful toward a full and well-informed recovery. Even as we spent the Thanksgiving holiday in the hospital, we didn't feel discouraged or disappointed because the staff made us feel like family. It wasn't long after the holiday that the doctors were able to send my wife home with the treatments needed and physical therapy she needed. It's been a slow recovery, but we were able to be home with our new grandson, daughter and son-in-law again. We can't express enough gratitude and thanks to the doctors, nurses and staff of Mercy Hospital in Coon Rapids. We believe wholeheartedly that God sees to our needs through the service of others. Mercy Hospital truly lived up to its name as it provided mercy and compassion to my wife and me. We thank you with all the love and gratitude from our hearts. Sincerely, Michael and Diana Ramirez

I am extremely concerned about my experience at Mercy Hospital…read more I have stage 4 metastatic breast cancer and am currently undergoing chemotherapy, along with severe chronic pain from multiple surgeries. I was at the hospital supporting a close friend during a relapse in their sobriety while already physically exhausted, dehydrated, and emotionally overwhelmed. Instead of compassion, I was met with disrespect. A nurse called me a "bad friend" because my friend had relapsed. I was also told I could not have a glass of water because "we aren't here for you," which felt cruel and dehumanizing. I was also deeply disturbed by the doctor who appeared visibly upset. He was argumentative, shaky, very red in the face and smelled strongly of cologne. He made me feel unsafe as a medically fragile person. Hospitals should provide compassion and dignity. That is not what I experienced. I left feeling humiliated and deeply upset.

I am highly disappointed in how they treat their patients. My husband scheduled a wellness exam…read moreyears ago. They billed him for an office visit instead and charged money. He tried to dispute it, but they didn't want to listen to anything. He left the clinic for good. I was not smart enough to listen to him. After 12 years of being their loyal patient and even bringing my mom and kids there, I scheduled a wellness exam for my daughter. The doctor was talking about allergies and other issues, even though I didn't want to go on and on about it and had to tell him multiple times that we know how to deal with that. Park Nicollet double charged me for a wellness and an office visit. After I tried to dispute this unfair charge, they turned me around. Very disappointed. I am leaving the clinic together with my family members. Hopefully you are happy with my $226 bill, because it will be my last one for you!

Went well Very nice…read moreplace to go they treat you real well. I highly recommend I've been there for a lot of years and I wouldn't wanna be anywhere else. They really care about you and thank you for asking. I love to brage about them. !!!

I am extremely concerned about my experience at Mercy Hospital Emergency Department Coon Rapids…read more I have stage 4 metastatic breast cancer and am currently undergoing chemotherapy, along with severe chronic pain from multiple surgeries. I was at the hospital supporting a close friend during a relapse in their sobriety while already physically exhausted and emotionally overwhelmed. Instead of compassion, I was met with disrespect. A nurse called me a "bad friend" because my friend had relapsed. I was also told I could not have a glass of water because "we aren't here for you," which felt cruel and dehumanizing. I was also deeply disturbed by the doctor who appeared visibly upset. He was argumentative, shaky, very red in the face and smelled strongly of cologne. He made me feel unsafe as a medically fragile person. Hospitals should provide compassion and dignity. That is not what I experienced. I left feeling humiliated and deeply upset.

Absolutely do not go here if you do not have to…read more I've left a detailed review detailing my reasoning (twice) that seems to disappear. As it was quite unflattering, I can understand why they would wish it to not be seen. Yet... how then does one warn others about the horrible experience (s)... yes.. that is plural, so not an isolated incident by any stretch. I would suggest that anyone think twice, have people with who can witness the treatment for you and keep records of what they do. HIPPA - is obviously not something they care about in the slightest. In fact, they simply "could care less about patient's"... they violate ethical norms, HIPPA laws and endanger lives all without batting an eye. If you have the nerve to question them.... Well then... retaliation can be expected, but no answers as to why they don't follow the rules nor the laws. It is blatant and to the point where it is just their way of doing things snd they feel it is normal to do. I was told that "this is the new normal lady, get used to it". I have no doubt that the nurse who said that was just being honest. This has gotten worse over the last year and should be investigated - if any agency cared. I seriously doubt they do as it is ongoing. Our nations healthcare system is failing us. And or government oversight that should deal with it is allowing it to escalate. People will be harmed. When will the harm be substantial enough for anyone to bother addressing it. In the mean time, you have people breaking the laws and providing substandard care without oversight. Don't subject yourself to potential harm if you don't have to.

Front desk lady older, short gray/black hair bob style is no help. Came in with c-diff severe…read morestomach pains and she was very short asked for id cards. I had the ones on my phone off the health partner app and she said it wouldn't work. I asked her how do I enter in my insurance then. She said I don't know on the app. Tried to do so and said what should I click here. She said I can't see it. I stood there trying to figure it out and she said you can have a seat. Didn't make eye contact once. Very cold and disappointing. Not the front desk service one would think they would get (even a little bit) at a hospital. The doctors I have seen here have been great to me. I have never been treated like this at a doctors office

Dr. Matusin is the WORST doctor. I called Walgreens to renew my prescription, they needed to…read morecontact the doctor. I went to the clinic the next day to pay my copay & told the front desk that I wanted to change my primary doctor. They said I had to make an appointment with a doctor and then request them as my primary. Dr. Matusin heard this and denied my medication refill. I found this out 5 days after I called Walgreens. I called North Memorial & asked why my medication wasn't filled. That's when the lady found the note from Matusin. She couldn't believe it. She said that she had never had a doctor do that. I HATE Matusin for that. I will NOT see her again & I WILL tell everyone I know NOT to go to her.

I wish that the State of Minnesota would step in and force Park Nicollet Clinics to answer their…read morephones at each separate clinic location. Overview: a.) I cannot use a Health Partners "My Plan" online account to make an appointment for my child. b.) I also cannot make a phone call to Health Partners or Park Nicollet Clinic to get an appointment for my child. c.) My child cannot use their online account "My Plan" to make an appointment for themselves. d.) No Health Partner patients ages 13-18 can reach their clinic by phone or online, to make a medical appointment. 1. Park Nicollet calls are currently answered through one phone number 952-977-0300. 2. When you call to make an appointment, you go through phone mail for 4 minutes all to come to a final message saying they are experiencing a high level of calls and are no longer accepting any calls. 3. The phone message ends with a message to direct you to make your own appointment online. To do so, you must set up a patient account. To do this you must have a valid Health Partners Patient ID. 4. My issue is that I was naive and spent 3 days calling the Health Partners- Park Nicollet Clinics phoneline and held the line listening to messages until I received the disappointing message - "Due to a high volume of calls Park Nicollet cannot take calls or messages". The prompt told me to make an appointment online. 5. I did set up an online account for my child. After setting this up I learned that I still cannot make an appointment because of a new 2022 law that gives complete medical privacy to children over the age of 13. Park Nicollet's solution is to deny all appointments and message ability from every patient online account that they have between the ages of 13 -18. While adult patients are able to use an online account to make appointments for themselves, parents of children or teens aged 13-18 are left with no ability through their "MY Plan" online Health Partners Account to make a medical appointment. 5. I did not give up. I used my own patient online account to message my caregiver on 11/28/2022 to ask for an appointment for my child. I was sent this message. When sending this message, the clinic already knew that they were not accepting phone calls. "Hi -We apologize for the inconvenience. We can only address questions regarding yourself through your MyChart account. Please call the clinic to discuss family members if your relative has signed a verbal disclosure form that allows us to discuss their medical care with you. Otherwise, please have the patient contact us directly. For any referral request, this would need to be done through a billable chart visit or making a phone/video, or in-person appointment with a provider. Thank you, Nurse Triage Line HealthPartners & Park Nicollet" 6. Naturally, I became frustrated. I called to complain to Health Partners. I was told I had to call Health Partners IT Department and request proxy access to my child's account. I called for this on 11/29/2022 and was denied because my daughter was at school, and not present to give verbal approval. I called on 11/29/2022 with my daughter home from school and I have been told I will receive proxy access. I am still waiting for their IT department to get around to that. Large Medical companies like Health Partners should not use a high volume of calls as an excuse to not answer the phone. The fact that they have insolated every single call through one switchboard that eventually tells every single caller, they are not taking calls is crazy. I believe this endangers public health, and I really worry about my fellow neighbor or elderly person that lacks ownership of a computer or may not have Wi-Fi access, or the skills to manage their Health Partners My Plan. Health Partners has forgotten about these patients and has created a closed system that leaves patients with no choice but to show up in person at urgent cares or emergency rooms when they cannot see their general doc

Clinic is OK, good location and fast check in. I do not care much for the nurse practitioner who…read moresees my son every time, though. I keep forgetting to pick somebody else every time I make an appt. I feel like she does not listens and don't respect my position about certain shots (flu and HPV). She only cares about convincing me and my son of why he should have those shots, especially the HPV. If as a mom I do not care about that shot you as a medical provider should respect that. Period. And just for the record, my kids are all UP-TO-DATE with all the mandatory shots.

We have had 2 babies at different locations. Mercy was a calm and helpful group of nurses and docs.read more

When you enter, you are welcomed by a dragon of a human being who yells at everyone everywhere and…read moremakes you feel bad and apologetic for entering what is apparently her lair. If you are able to make your way past her safely (while her co-workers shudder with embarrassment), then the care is OK, but the attitudes vary wildly depending on who you get. Two of our daytime nurses were absolute gems, so helpful and kind. Totally loved them. Thank God for them. It seems like the grumpiest nurses are placed on overnight shifts, which is just wonderful when you are exhausted after having just had a baby. The food is totally wretched. The rooms are a bit depressing and need to be updated after a decade of use. Bottom line: some very kind and caring staff in a so-so facility, but also some real grumpy grumps.

From entering never having been here before to post procedure was a great experience. All parties…read moreinvolved in my care were kind, informative and caring. A good experience.

Great facility, great location, very easy to find right off of the highway. Plenty of parking. Upon…read moreentering staff are quite friendly, but there does not seem to be a sense of urgency for anyone. I spent maybe 10 minutes at the registration desk to update insurance, I think that's what she was doing. We also showed up on time for our eye exam, appointment but ended up sitting an extra 15 minutes before being seen by the provider. I was also unaware of the eye drops needing to sit for 20 minutes before we would be seen again by the provider. Although staff are friendly And they seem to provide quality care things just move a little too slow for my busy lifestyle.