I love this place - excellent service, super clean and very professional. They are very…read moreaccommodating and also try to fit me in with my desired technician. I've always have a great experience and have been coming here for years! Will continue to do so with the outstanding service and care.

I have been going to Caitlin for several years for blonde highlights and cuts; always looks…read moreamazing!! The salon environment is always comfortable.

I haven't been to a waxing studio in ages, and needed to get some work done. I wanted a reputable…read morespot that offered a variety of services that wasn't outrageously expensive and got good reviews. I found Georgi's and was happy that I got to go. I booked an appointment easily, and the staff here is super friendly and educated. I spoke with the receptionist about what I wanted and needed done, and she gave me a bunch of price options, directed me to the website for diagrams, and eventually we booked an appointment. Admittedly I'm not the biggest fan of waxing because sometimes it can hurt, so I don't get it done all that often. But, I felt comfortable walking in here and was impressed with the quaint lobby area with products for sale. I felt instantly relaxed and my wax lady was on time and ready to go, even with my bad nerves for this sort of thing. The process went a lot smoother then I expected and wasn't as painful as I remember. After she was done waxing a strip she immediately put soothing gel on my skin to keep the irritation and pain down. Plus, she was extremely professional and did everything in about 30 minutes, which was impressive. I didn't feel as much pain as I was expecting, which is a good sign! Overall, probably one of the best, if not THE best waxing experiences I think I've ever had. I was in and out in 30 minutes, didn't feel terrible pain and felt like a million bucks when I was done. Plus, she gave me some good after care advice on soothing treatments and keeping my skin in good shape, versus shoving me out the door with a quick thank you. I really appreciate this so I can keep up on good soothing skin treatments without having to just buy the places product and do at home treatment. What a gem this place is. If you need waxing of any kind, please, make an appointment here. I promise you won't regret it and you will be glad that you went. I'm coming here again! wooohoo

Emma is the best. I'm never waiting for my appointment and they are super accommodating if I need…read moreto reschedule.

Response to owners reply on Google: Original post first,…read morethen read my reply: Original post : I am very disappointed with my experience at this Wellness Spa. I was overcharged for a simple consultation fee, and the value of the service did not match the price. What made matters worse was the attitude of the owner--aggressive, unprofessional, and dismissive when I questioned the charges.Before arriving, I had even called the day before to confirm the $75 consultation fee, yet I was still overcharged. When I raised concerns, the owner's response was aggressive, unprofessional, and dismissive. She even went so far as to say my "energy" was wrong--despite not being in the front of the building when I arrived, and only reviewing me over cameras. It felt more like she was defending the receptionist, who had already given me incorrect information, rather than addressing the real issue. I admit I did walk out due to price change, refusing to pay the remaining amount because it went from $75-$85 dollars. The receptionist was wrong and I can prove it. It only made matters worse. The owner definitely was aggressive about her coins and I'm not upset about that is business but it's how you conduct business.From my perspective, the pricing appears less about the quality of care and more about covering the cost of a high-end location, expensive equipment, and the "luxury" image the spa wants to project. Unfortunately, this comes at the expense of fairness and customer trust. I later discovered that I am not alone--many other customers have also reported being overcharged and experiencing the same unprofessional behavior from the owner. I came expecting a professional and relaxing wellness experience, but instead left feeling frustrated, disrespected, and financially taken advantage of. Until major changes are made in both management and customer service, I cannot recommend this spa. Reply: The consultation I booked was clearly listed as 1 hour, not 30 minutes--and I can prove this with the time slot I scheduled. To say otherwise is misleading. Additionally, I would never sit and tell my "life story." That is a complete fabrication. What I expected was a professional consultation, not personal storytelling. And on the subject of professionalism, as an aesthetic provider, it is standard practice to present your skin honestly so clients can see real results. Wearing full makeup during a consultation undermines credibility--clients should be able to see your actual skin, not rely only on pictures. For the record, this was never about money. I could have easily paid the amount twice over. The issue is with integrity and how clients are treated. The deposit itself even changed from $75 to $85, which raises serious concerns about consistency in your business practices. As a business owner myself, I know that if a front desk staff member makes an error, the professional response is to "eat the cost," not push it onto the client. Also, let's be clear: the fact that you changed your consultation policy afterward speaks volumes. If everything was as smooth and clear as you claim, there would be no reason to change your policy. Clearly, there have been several complaints about consultation pricing and inconsistencies, otherwise your policy would have stood as it was. Instead of addressing those issues, you're deflecting by accusing me of being rude--when in reality, your tone as the owner came across as aggressive and unprofessional. Lastly, I was not rude at all during my visit. Respect goes both ways, and just because someone is the "owner" does not excuse being dismissive toward clients.

Great first visit. Danielle was awesome! Did a thorough facial! I see the difference in my skin…read morealready.

Very professional clean spa. You will get 5star treatment from the front desk to the back of the…read morespa. The massage was perfect!! You will definitely get your moneys worth. I will definitely visit again.

Finally...FINALLY! I was able to book an appointment & the wait was worth it! I received a hot…read morestone massage & it was absolutely amazing! From start to finish. I felt like loyalty! Tea? Desserts? Mimosas? Champagne? An amazing masseuse? ! Just to note I'm not a fan of places like massage envy, nothing wrong with them, but just not my cup of tea. This establishment delivered 100%! I suggest booking months in advance, because they book quickly.

Great service and the decor is simple yet beautiful- Erica who completed my eyebrows today was…read moreextremely talented , professional, and time efficient!

Ashley is the best, very professional and down to earth. The shop has a soothing vibe. Allison is…read morethe best as well, knowledgeable and very nice.

I have been a client for over 5 years. I love their Berkley location and the staff is exceptional…read more They are always patient and walk you through all the aspects of the treatments they offer. I have never had any issue that McKenzie didn't fix for me immediately. Thank you Ageless Image!!

An update to my last review. Very disappointed on the result. My mom got 20U of Botox. Gave it the…read morefull 2 weeks. And sadly saw no changes. Maybe it's not enough, but really didn't expect zero change after $260. May try Botox again but probably a different location.

Jaz is great! I have been going to her for my Brazilian wax for awhile now. She is very personable…read moreand quick. The suite is always super clean and parking is never a problem.

I got an underarm wax! I experienced a professional and efficient service! Definitely going back!read more

I am so happy I found Birmingham Skin & Hair! As the first of my gal pals to explore injectables,…read moreit was important I found a practice of medical professionals willing to educate me about the options available without pushing for unnecessary services. Dani has been AMAZING to work with, always striving for the most natural results while taking cost-saving measures into consideration. (There's so many promotions available through Allē and other apps). I know I'm in great hands and trust them fully! If you're looking to start or continue your aesthetics journey, BSHA is the place to be.

I love it here!! The prices are great and the people are honest. They are so personable and want…read moreyou to look your best and be happy with your results. If you aren't, they are so friendly about corrections. I recommend this place to all of my friends!

I used to come here almost every couple weeks a long while ago. It's been years since I went there…read morewith such regularity. I even started going to Rhonda when she was located on Rochester, near 13 mile, before moving to Birmingham. Rhonda and her team of aestheticians are out of this world good. I used to get my dermabrasion with a diamond head, it would take off so much dead skin. I think they got rid of the diamond and replaced it with a paddle. It's just as effective, maybe not resulting in as much visual skin slough. I have had dermal planing, skin chemical peels here as well and I used to buy my Latisse lash serum from here. Rhonda was always amazing and so delicate, but precise and doing extractions if needed. My skin was always glowing after procedure here. They are skin magicians here. I don't come as often, since I bought my own dermabrasion machine for the house. They do have some gifts, like SPF 50 hats and other fashionable items. I bought a couple sun hats here over the years. If you have any skin issues, this is the place to go to. You'll be in great hands and soon enough and great skin. ;)

I highly recommend Skin Boutique! I am a loyal client - Diane is an amazing aesthetician, extremely…read moreskilled and very knowledgeable. She has been treating me for several years and I have always had amazing results. And the entire staff of Skin Boutique has always been very courteous and helpful. Great business!