Recently had my first appointment here and everything was great. The lobby/waiting area is clean…read moreand welcoming, and the staff was super friendly, both on the phone prior to the appointment and at the actual appointment. The whole experience went very smooth, and although I hate going to the dentist, this really wasn't too bad. I really enjoyed my interactions with everyone from the receptionist, the dental assistant, and the dentist!

THEY SENT ME TO COLLECTIONS…read more I have insurance for disabled veterans and never received a bill with prior routine cleanings. Suddenly, I received a bill. I was told by the receptionist that North Pointe's insurance program changed and therefore, I owed money. I stated that I was never made aware of this and there are laws protecting consumers. They stated they would look into it. I was told that the bill was reduced, but they expected me to pay half. Again, I told them that I did not think this was appropriate due to the fact of never being told that I would need to pay anything due to their policy change which I should have been informed about. I pay for dental insurance to avoid having to pay for routine cleanings. Plus my husband is ill and not working so if I knew I would have to pay extra, I wouldn't have booked the cleaning here. They said that they look into it and if I didn't hear from them that I could count on the bill being forgiven. I didn't hear from them, but I did get a bill from collections. I'm livid. I thought we were working on handling this together and I thought it was handled, yet they sent it to collections. They lack accountability and compassion.

This is a great place to go for dental visits. I needed to leave my old dentist and find a new one,…read moreand they got me in really quickly for what I was used to. On two separate occasions, I have had a concern with a tooth and they got me right in, the next day. The doctor checked it out, and was very patient with helping me. My cleaning appointment went well, also, and I ended up going back for a filling appointment. It only took like 5 minutes for the filling! The staff up front is very nice, too. I would recommend this dentist to my people.

We've been patients at this office for many years, but unfortunately, we're leaving extremely…read moredisappointed. We fully understand that not every office is equipped to support kids with neurodevelopmental or behavioral health needs. But the way a situation was handled yesterday showed a serious lack of awareness and sensitivity. We hope the office reflects on how they approach care for children with additional needs. No child should be made to feel like they're a problem for struggling with something beyond their control. If you have a child with any extra needs--emotional, developmental, or otherwise--please think twice.

My wife and I have been patients here for several years, and we couldn't be happier with the care…read morewe've received. Dr. V is an excellent dentist with a great chairside manner, and the entire team is friendly, compassionate, professional and truly cares about their patients. My wife has special dental needs and used to have dental anxiety, but she felt comfortable from her very first visit. The office is clean, modern, and welcoming. We highly recommend this practice!

As someone who has had countless negative experiences at the dentist, I am very wary about going in…read morebut I knew my oral hygiene was important. After trying three dentists in the area and feeling unsatisfied, I decided to finally try one more time and wow am I so glad I did. Not only was the staff so considerate and welcoming, but I actually felt like I wasn't crazy for my concerns or worries. I felt like the things I was asking for to make the experience more manageable wasn't hard but several other dentists treated me like I just needed to get over my fear rather than helping me overcome it. This is the first time I left a dental office feeling confident and comfortable about scheduling my follow up appointment. My filling was also so well done and super smooth, not gritty like I've had in the past! If you want to have a better experience at the dentist, be sure to give this place a try. This team really is like no other and I am so thankful to have found them!

I've been going to Dr Heather since about 1998 or 1999. She has basically taken my mouth full of…read moremistakes from former dentists that traumatized me in the past and fixed everything that was wrong. She is thorough and careful and makes sure she covers all the bases with attention to detail . Now my daughter also goes to her and loves her ! Dr Heather is amazing with kids ! She is patient and makes them feel so comfortable and explains everything to them so they don't have anxiety . She is a wonderful dentist and I'm so thankful I've been in such good hands all these years !

I had an appointment, and with all this Covid stuff I know some appointments have been cancelled…read more However, Dentists have been given the green light to begin working again and I received an email confirming my appointment. So I took time off work, drove into town, and sat outside for 35 min. I called the "please call this number on your arrival" number several times. I texted that number several times. I went up and knocked on the door. The voicemail said they were open but busy assisting someone else. I was the only car in the lot. No one ever answered. After 35 minutes, I guess the dentists were leaving for the day and on their way out they stopped to ask what I was doing out there. They insisted they are not doing hygiene appointments and that all of them were cancelled. Except mine wasn't cancelled. I had no missed calls from the office. I have no voicemails from the office. And I have an email that confirmed my appointment. And if they were supposedly open, someone could have answered the phone or my text at some point over the 35 minutes to tell me they were not open. But they didn't. All of this, paired with me always making the first appointment of the day at 7am so I can make it to work on time, only to not be taken back until 7:30am while I can hear the hygienists chatting behind the doors, and being late for work every time, and then the good doctor that they had absolving their partnership is reason enough to find a new dentist. They have made it very clear that your time and money is not valuable to them, except the part where you pay them for their services. Update: I reached out to them via email and said I think they should pay me for lost wages plus gas if they're going to cancel. After all, most doctors/dentists will charge you if you cancel without notice. They told me I was being reported to the police for being angry and threatening. Was I angry? Yes, I still am. Did I threaten anyone? Only if repeatedly asking why no one called to cancel is threatening. Only if asking why I received a confirmation email for my appointment within the last 2 weeks is threatening. Only if telling them I lost 1.5 hours worth of wages and drove almost 50 miles round trip was threatening. I was also asked never to step foot in their office again. That won't be a problem 2nd update: I just confirmed with another patient that she did actually get her teeth cleaned the very same day I was told they cancelled all cleanings and were not currently doing them. So this entire thing could have been avoided two ways - they could have called and cancelled my appointment, or they could have kept my appointment since they were doing cleanings. Instead they did neither and lied to me

Less than quality care at this office and was treated like a piece of trash. Had to file a…read morecomplaint with the dental association based on the quality of care received through this office and the dental association found the dentist didn't do within standard quality so wrote a check to me. The dental association gave me a little check but that didn't cover the major mistakes that the doctors from Grandville Dental made. I was fooled by all several fake stock photos that was used on their Facebook and their Incentivized google reviews. I though this office was able to perform a full mouth restoration of all porcelain teeth but I couldn't be any more wrong. This company keeps suppressing honest truthful reviews. Why would yelp hide a basic review that doesn't break guidelines. Maybe they are paying yelp of something I dunno but its confusing and hard to trust any Yelp reviews when I know they are allowing this company to wrongfully flag reviews and have them removed for no reason other than the owner of the company simply doesn't like it, that shouldn't be justification to have a review removed.

Update: I have been receiving services from Grandville Dental now for two years. The facility has…read morebeen clean everytime I have arrived, I am greeted kindly, I make sure to ask if money will be due to avoid any issues at check out, and things have been going much better. Recently had my teeth whitened and was happy with the $399 cost and in house customer service professionalism.

Went for a deep cleaning today. I'm squeamish in the chair. OMG the dental hygienist was great!…read more Excellent experience from start to finish. Everything was explained and the hour flew by (the gas helped). I highly recommend this place!

I have been coming to this office for years now and have always had a great experience. Everyone is…read morefriendly and takes the time to get to know you and be invested in your care.

LMD is a top notch Dental practice. The office staff in caring and extremely helpful…read more The Dentists are top in their field and do excellent work. Christine VT

I love Dr. Michael P.!! I had knee surgery 5 months ago. Need to take antibiotics before my…read morevisit. Totally forgot to do that. Office staff asked me if I had taken any antibiotics, as I checked in!! Oopps!!!! Their office staff immediately handed some to me!! I was sooo grateful!! So grateful they knew about my knee surgery and had antibiotics for me. Love my dentist office. Have gone to Dr. Mike for years!!!

This dental practice is top notch! The staff is so friendly and knowledgeable. I fear dental pain…read moreand they make me feel relaxed and listen to my concerns. Dr. Mull gives sound advice and options if something needs to be done. I trust his judgment. I've been going to this practice since I moved here in 1984. Now I live across town and still drive here because it's such a wonderful practice. They get bonus points for accepting my dental insurance, too!

Excellent care! The procedures are virtually painless and voiced with step by step of what to…read moreexpect and sounds. Dr. Mull has a fantastic ability to put a patient at ease. And in my case his assistant Jessica was his "right hand assistant." They worked great together. And I am very thankful for the whole office. As I waited for a very short time between my procedure and Stefanie the hygienist who I was to see next, I heard an office full of conversation, laughter that told me I had come to the right dental office. Everyone was in harmony with each other.