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    7 years ago

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    1 year ago

    Absolutely terrible, avoid at all costs. Incredibly rude staff, do not recommend. Probably the worst dentist in West Michigan.

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    6 years ago

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    Grand Rapids Family Orthodontics

    Grand Rapids Family Orthodontics

    3.6(5 reviews)
    3.1 mi

    Dr Karl and the staff are amazing! From the initial consultation they make you feel very welcome :)…read moreThank you Dr. Karl and Staff!!

    When going in for a consult for my daughters, I was less than excited to sit through a video they…read moreplay in front of children about they effects of a poor smile resulting in suicidal tendencies and how orthodontics are important in preventing low self esteem which leads to depression etc. While I think being aware of the causes and awareness of suicide and low self esteem are important, I found this video highly inappropriate to play in front of two ten year old girls. Neither had doubts about their smile before walking into this office and both walked out feeling like their smile was less than what it should be. They were referred by our dentist due to crowding and neither related crowding teeth to an unfortunate smile. When the orthodontist came in he even made a comment near the end of the consult saying that when he's done they (the girls) will be happier with their smile. In front of my girls who had no self doubts. Getting in the car one of my girls asked..."do I not have a good smile mom?" I was infuriated. Not to mention I feel like they tried bribing my girls with a goody bag before we even decided to begin services there. The doctor at one point turning to them and saying, "you want me to work with you, don't you?" At around 5pm that evening their automated phone service called and said we missed our appointments for them! So I had to call and remind them that we were in fact at our appointment and of course IT was blamed for the confusion. I will be finding a different orthodontist and would not recommend this office to anyone I know.

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    Grand Rapids Family Orthodontics
    Grand Rapids Family Orthodontics
    Grand Rapids Family Orthodontics

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    Kruse Orthodontics

    Kruse Orthodontics

    3.2(5 reviews)
    9.8 mi

    At a follow up Dr. Heinz sat with me comparing the before and afters. I mentioned the difficulty…read morebiting on foods which led Dr. Heinz to recognize the issues of my bite. He reshaped more teeth to get things fitting right. It's better, but I still hate how much changed when I just wanted one tooth pushed back in place. It was a ten minute appointment that turned into ninety as Dr. Heinz really took the time to see what was wrong with my bite. However, I still wish I never got the braces. My bite fit better before braces and without the need to reshape multiple teeth. Again this is specific to my case in which I only wanted minor changes but ended up getting a lot more. Again being fair, Dr. Heinz is incredibly kind and gracious with his time. He heard and addressed my issues. Dr. Heinz listened to my complaints and genuinely cared about my concerns rather than just brushing them off like Dr. Kruse did. If you have any concerns about orthodontic work at all, Dr. Heinz will really take the time to explain everything!

    We were a vacationing family, when our daughter got herself into a little ortho emergency. We were…read morestates away from her normal ortho, Dr. Kruse and his staff had us seen and fixed up within 2 hours of calling. The staff was wonderful and kind. When we move back to the area in the future, we would strongly consider making this practice our official Orthodontist for our children. We highly recommend!!!

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    Kruse Orthodontics
    Kruse Orthodontics - Kruse Orthodontics MI

    Kruse Orthodontics MI

    Kruse Orthodontics

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    Smiles By Design - generaldentistry - Updated July 2026

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