Purchased a 6 foot plus custom sofa. It was delivered on two spindly, made in Vietnam screw-in 2 inch by 4 inch "feet" on each end with NO center support whatsoever. It lasted less than 4 months before one of the feet broke. Ironically, it broke on the end of the sofa that nobody sits on. (The only person who sits on the sofa, of the TWO people living in my home, is my husband). When my decorator contacted Reuben, he said I voided my warranty by "dragging" the sofa around my living room. Apparently, nudging the sofa back an inch or two to vacuum where the base fabric meets the rug is "dragging." I was told that ANY repairs would be at owner cost. Well, thanks, but if all it took to break a leg off of a sofa was moving it backward then forwards an inch or two every other week, then obviously I wouldn't trust any "repair" ECD would be making to my sofa. I've purchased sofas from Ashley furniture for less than half the cost that lasted YEARS and moved those in the same way! Additionally, those "cheaper" manufactured sofas came with way more substantial feet than my "custom" sofa came with. Sadly, we just received our insurance check, still have the living room to finish and furnish a dining room and a home office, and had decided to spend quite a bit on furniture now that we no longer have children in the home. We will NOT be spending any of the funds at ECD. read more