Great equipment. Front desk was very helpful with the paper work ! They also play anime with the…read morenew updates, gives something to watch while in between sets .

Taking my one star back from here great gym and good trainer I recommend anyone to join this gym…read moreplus there is going to be a new gym very soon. 5 star recommended gym

TBH I much rather do cardio outside than be in a gym especially because I feel like I dont belong…read more HOWEVER, trainer MARIA has been a GEM!! She's listens, has made me feel confident using the machines, and doesn't baby me when I struggle to finish a set. She's definitely a KEEPER! Corbin, the other trainers, and staff are pretty awesome as well! I can't wait until sauna is up and going and all the new additions APEX has planned

I came across commentary from both a trainer at this gym as well as the person running the social…read moremedia for this gym stating that people in larger bodies are "not normal" and not welcome. Whether that was said directly to someone or publicly, the message is the same: exclusion. When pushed on it, the owner or whoever runs the social media for this gym, doubled down and continued to disrespect someone just because they are big. Let's be clear--many people in bigger bodies come to gyms because they're working toward better health. That kind of rhetoric doesn't motivate anyone. It reinforces shame, discourages beginners, and creates an environment where people feel watched, judged, and unwelcome before they even walk through the door. Everyone deserves access to a space where they can move their body without being dehumanized or made to feel like a problem that shouldn't exist. Until there's accountability and a clear shift in how people are treated, I wouldn't feel comfortable recommending this gym to anyone--especially those who are just starting their fitness journey. If you're already ripped and skinny, you may be welcome, but that type of "generosity" is double edged the second you don't fit their ideal. smh

Inquired about Personal Training at this location and was offered $150 for 3 training sessions a…read moremonth. When I began to inquire more about the 'program', the trainer began to grow visibly agitated and proceeded to tell me how he had pulled strings to call the owner and get me that deal. I asked for a physical copy of the contract to read while he was explaining, and he turned the laptop to me and said 'Here!' and started to scroll on his phone. He then said, "It's cool, most people treat me like a car salesman anyway'. I politely gathered my belongings and left. Since when is it a crime to ask questions before I sign my name on a contract? This location is in serious need of deep cleaning. The cup holders on the cardio machines are nasty. The Womens workout area could either use better monitoring or more weights because there simply aren't enough dumbbells. Seriously, if you can make the drive, then just go to the Clear Lake location. They care and are very kind.

Last year, I opened two membership accounts at this gym. We trained for a few months, then we moved…read moreto a different place, but we forgot to cancel our memberships. For the past year, they've been deducting money from us monthly, I think it's probably more than $500. Today, when I went back to the gym to cancel, the staff said we wouldn't get a refund. We are very upset about this.

I really enjoyed working out here but I'm trying to cancel my membership because I'm moving and…read morethey are making it impossible. I've spoken to three different front desk associates. The first one said to come during regular hours. I understood the first person because I had went late at night. I went in today at around 10:15 A.M. and a different associate requested I took a seat and waited for the GM and I just told her I'd work out and speak to him after. I finished my work out at roughly 11:45 and went back to speak to the front desk lady. She proceeded to ask for my name and phone number because he would be back in an hour. I told her I'd already waited longer than an hour and if she could just cancel my membership. She said no because I have to do it in person AND schedule a time to meet. What is this a business meeting?! Y'all can call me and cancel my membership I'm not driving from the woodlands to cancel my membership again this is ridiculous.

From the owner: At Retro Fitness of Pasadena, our local community comes first. We offer the best amenities at the…read morelowest price. Members enjoy our smoothie bar, Zen Den, red light therapy, tanning, pro shop, personal training and more. Our state-of-the-art fitness equipment is designed to meet multiple strength training needs and our group fitness classes support individual fitness journeys while offering you the chance to connect with your fellow gym members. Download the Retro Fitness app for exclusive video content from experts on mental health and wellness, nutritional tips, healthy cooking and more.

I called to get a schedule of the Silver Sneakers Program for Senior Citizens, Roger, the front…read moredesk person, had no clue what I was talking about; the poor thing, didn't even know how to transfer a call; I could hear the confusion in the background as he had me on speaker. When the call was transferred to the program coordinator, she was very blunt! Explain that whatever programs they had was, what they offered, that they didn't discriminate! So long Story Short "THEY HAVE NO SILVER SNEAKERS PROGRAM" but they're getting paid to have this program by my insurance. I hope Management reviews and makes some changes, maybe tain ppl to know what programs are offered, have phone etiquette and explain to the coordinator the Gym is getting paid to organize this program especially for seniors,

Wow visited this location and I have to say I'm incredibly impressed. Ms.Desiree went above and…read morebeyond to explain and show all this gym offers all staff were nice and helpful. Highly recommend trying this gym very clean and professional.

This gym is fantastic, they really help make working out as pleasant as possible. I love not having…read moreto think about what I'm going to do for exercise, they just tell me what to do! The instructors and friendly and encouraging and the atmosphere is positive. They work with all fitness levels so if you have been nervous about starting your exercise journey this would be a really good place to go.

I was excited to join this gym, Isabel gave me a tour of the place and even offered me a pass so I…read morecould try it out. Unfortunately the operations manager was very rude and unhelpful. I wasn't aware the kids club had a daily fee, and when I mentioned that she dismissed me and didn't even ask if I wanted to make a payment for the day. I would've paid it but she didn't even give me the option.

This is by far the worse front desk service of all LA Fitness in all Houston area locations, this…read morepertains primarily to the morning service as this is the time I visit. The service for the past 9 months has been non-existent. For the existing LA members let you facility know about the service so that the establishment can fix the situation. The service here has NO "acknowledgement", NO "have a good workout", NO eye contact, NO "Good Morning" NO INTERACTION whatsoever. Putting your scanner on the counter, continue to watch social media and not acknowledging the member is unacceptable. Front desk is the face of the company, first interaction with their members. I have brought this up to the facility twice and no clear outcome that is will fix the situation not with me personally but for this location. This issue was brought up six months ago and was addressed, it was a tad bit better for one week and back to the normal rude behavior. This comes down to the management team, listen to the members, bring up the issue, have warning and consequences and address the problem as needed. Domyour due diligence, check cameras, ask your morning members, or even ask corporate to do a survey. Once in a while the behavior is tolerable, as people we all have our own personal issues but nine months of the repetitive behavior is just not right. Think - what position is csr front desk? Happy smiling, contact service, fake it even if you have to smile service. I'm sure LA Fitness didn't hire someone to play on the phone during the shift to bring this attitude. Well, to be honest, local mgmt did address the issues, they pointed out to the intended front desk that I was the person to address this issue. That person now knows who is complaining and my service from the front Desk is solved but they does not do justice for the other members of the facility, I have nothing personal with this person and nothing against that person. If I was managing the facility I would have done better than treat this as an isolated incident. As very recent changes has seen that I am not the source of the problem but I am trying to do a service to the company. Anyways I have send in my cancellation mail, I will not be coming to this particular gym. On a bright side, As overall LA Fitness is pretty good, it was just this particular gym that bothers me a little, I am contemplating about canceling still because as a whole most All LA fitness facilities are satisfactory. Best regards to all

Poor customer service. I was told membership was $15 a month. When I went to sign up they wanted…read moreyour checking acount info PLUS a credit card. The $15 per month membership fee turned into $16.23 per month, $31 startup fee, $49 annual fee. What a rip off. This is a low class gym with basic equipment.

I really like this gym & have been going to it for 6 yrs at lunch time. In the summer they let high…read moreschool students have free access. While i think this is great to get younger people started with health & a gym, it is so crowded now that paying members have to add an extra 30 minutes to your workout to wait on machines. I think they should offer free time to students during non peak times.

The employees seem to be trained to barely work and pretend to not know where your money went. The…read morekids station is basically one employee with 50 kids all at once. Why does the front have several people doing nothing but the kids station only has one adult..

Kicked me out for having no toed shoes on with no warning. Understandable if I didn't see multiple…read moreof other people walking in with crocs and slides on aswell. While being told a manager claiming to be an owner (tall white guy) got in my face saying I needed to leave that instant. All around poor customer service. You can find better gyms with cleaner equipment, less people, and better customer service for the same price.

I have had the distinct pleasure of watching Coach Anthony train and coach 3 of my grandsons over…read morethe past 8 years. Coach Anthony has a unique way of connecting with each of his players and respect is shown both ways. It has been fun to watch the kids grow and develop a strong love for the game. One of my favorite things about Coach Anthony is the sportsmanship he instills in the players. I have seen him pull back his very strong offensive players to defense and allow his defense to get a chance to score. This shows great compassion to not run up the score and allows defenders to learn different skills during the game. I highly recommend Coach Anthony and the Pasadena Energy FC.

From the owner: Our club has a unique ability to rally young players and draw them into a game that builds their…read moreself-esteem, improves their physical and mental health, and strengthens their character. We offer competitive play, recreational play, one on one and group training.