Elite Systems is sincerely elite! They have been responsive, reliable, and affordable both times I have reached out. Skyler provides amazing on-site service. He is friendly, thorough, and very professional. I also signed up for their maintenance program due to his recommendation and I feel I made a great move. Hannah delivers exceptional customer service and is a great gatekeeper between Elite and their customers. She has been a great resource for figuring out solutions for my last minute requests. Sincere thank you to Skyler and Hannah. I will continue to work with Elite thanks to the service provided by these two! read more

Excellent Excellent! From the service line up, to the techs, to the communication after- best techs I've had the pleasure to work with in years! (They put in a new bigger water heater for me... in a tight, tricky space.) read more

This COVID winter, based on a referral from someone I respect, I used Elite Systems for the very first time to service and repair our furnace. I was very, very impressed with Elite Systems. Elite is appropriately named, because they provided "elite" and exceptional customer service in every way. When we called them they were able to schedule us on a timely basis, had excellent communication skills, and arrived on the scheduled time. The technician, Bob, was very nice, helpful and informative about what services he was providing, and he identified an item that needed to be repaired, which he did quickly and well. And, their pricing was very reasonable. I was also happy to support a local, family owned business. Highly recommended! read more

If you are looking for professional work, I highly recommend this team. We got IMMEDIATE response. With constant text updates and phone calls to keep us informed. Robert was very thorough in explaining the problem and estimated wait time. Very impressed. read more

Excellent service, techs are always clean and polite.

The commuication between Dani, Bob and us made my wife and I feel like we were the only people being served. Bob was friendly knowledgeable and he serviced our HVAC system and made the necessary repairs quickly so we could be ready the winter. We will call Elite Systems for all our heating and air needs. read more

I'm writing this review on behalf of a neighbor that I help out. I was not originally impressed with the services of support staff. I was called back by a Technician who said he would not be able to come over that night (we are 70+ miles away) but would have the office call me the next day. No one called so the next day I called the Technician's number before business hours and he talked to the boss at their morning meeting. The boss came out that day and although he was unable to fix it without getting a replacement part, he asked if we got the furnace through an Idaho Power program. My friend didn't think she would qualify for the program again since she was recently widowed and might be making too much for one person. The boss made a couple of calls and encouraged my friend to reapply as soon as she could. He didn't charge her for the 140 mile trip and even put up with my constant stream of questions and comments. No really, he was GREAT! My friend reapplied and qualified by a $20 differential. So now we are waiting to get an appointment scheduled. Bureaucracy.... read more

I really liked that you let us know ahead of time who was coming out on the service call. Bob was very thorough and went above and beyond in getting us up and running. Good communication throughout the duration of the work. He ran into a problem/ challenge and made a call to someone and got the answer, fixed the problem! Great experience. Thanks, Elite! read more

I have used Elite Systems for several years while I ran a local property management company. I could not recommend them more highly. They are quick to get work orders scheduled, great with follow up and they get things fixed right the first time. Great group of loyal, honest and hardworking people! read more

Elite Systems charged me a total of more than $775 for a $155 - $175 part (Google: "Fasco A246 blower") and a less than 20 minute non technical R&R service, 5 very easily accessed and removable screws and an electrical plug (YouTube: "Inducer blower replacement"). From Angie's List (2017): "...Replacement cost depends a lot on make and model - the motor/fan unit can run as low as around $100 to around $500 (contractor charge-out cost including markup), and installation can run from 1/2-2 hours commonly so from around $75-150 at low end (minimum trip charge) for an easily replaced unit to as high as $300-400 labor for a hard to get at or remove one. Around $300-500 would probably be the expected "normal" total cost range unless your replacement unit is quite expensive - so maybe on the order of 10-15% or a totally new furnace, so unless yours is very old and on its last legs this repair would not be something that would normally make a person think of replacing their furnace - especially since yours is likely relatively young if it has an inducer fan - which almost certainly means (unless you have a weird flue configuration) that it is already a higher efficiency unit." I called Elite Systems for help repairing a broken Inducer Blower on my high efficiency gas furnace. I told the very friendly lady that answered what the problem was, the make & model of my furnace and the part I need to have replaced. She said she would have someone come right over. The service person arrived in a timely manner and said he had to diagnose the trouble that I had already diagnosed. He confirmed my diagnoses and tried to talk me into getting a new furnace. After telling him no he ordered the part I assumed he would bring with him. He said he would be back the next day to install the part but I had to pay a $75 diagnostic charge today and it is in addition to the installation charge (I had already diagnosed the trouble and had the part numbers for the replacement unit). No one quoted me or informed me of a separate diagnostic charge. Since it was late afternoon and I had no heat I paid the charge and agreed to the next day install. I waited the entire next day for a service person to arrive. After not hearing from or being notified by anybody, at about 4:45 PM I called Elite Systems for status on my repair. My call went to voice mail. I left a message requesting a callback. After not getting a callback I called again about 5:15 PM. The friendly lady answered my call and apologized for the screw-up and would see to it that someone called me the next day (My furnace still wasn't working). She called back the next morning and said a service person would be arriving soon to replace the broken blower. The tech arrived about two hours later. It took the tech less than 20 minutes to R&R the blower, after several trips back and forth to his van and doing his paperwork. I angrily paid the $700 plus charge and requested a part and labor charge breakdown. The tech didn't have that information but instructed me to call "the office" to get that information. I called and am still waiting for a callback from Elite Systems, but my furnace is now operational. BOTTOM LINE: Only do business with ethical, responsible, dependable and honest businesses. I do understand that some businesses operate with the philosophy of "Consumer Beware". I, like many others, resent being taken advantage of. Ken T read more

Rex came to our home to check our furnace today. What a courteous and professional young man. He fixed the problem quickly and we were totally satisfied. read more

If I could give this company 0 stars, I would. I had a service tech come out to my house because my hvac kept on going in and out. I knew it was going to be a little more on the expensive side since I was have a tech come out on the weekend, which was fine. He told me that my flame detector was out, and replacing it was going to cost $300+ on top of the $90 service fee that I had to pay to have him come out. I said that I was going to wait and do more research because I was not comfortable paying that high fee. I ended up calling the furnace installer, and he told me that he has never replaced a flame detector in the 17 years that he has worked in the business. Turns out, the flame detector just needs to be cleaned periodically, and is routine for all of his service calls. It only took 2 minutes, was a $10 part, and my furnace was back working perfectly! I am so disappointed that a company would try and take advantage of someone like this. I will be calling their office on Monday to get my money back. read more

They mess up way more often than they get things right, and they overcharge for any labor involved, even on warrantied repairs.

Elite's staff is professional and very informative. When one of their men came to my house to do a maintenance he told me everything he was doing and anything that needed more work on and told me why. I will definitely call them for any a/c and heater needs. read more