I was visiting, and I needed two cars at two different times to get various family members to EWR…read more The driver arrived ten minutes early each time. He knew exactly where he was going. He drove safely and well. Clearly a professional experience. They were also friendly and helpful. A great local service. I highly recommend based upon my experience.

The driver arrived on time, got us to the airport quickly, helped us with our bags, the trip was…read moreperfect

My husband and I recently booked a round trip ride to the airport. We were a bit nervous about…read moretrusting a company we never used, but given the timing of both flights (one very, very early in the morning and one red eye) we decided it was worth the money, and a safer option. We received a confirmation via email, and someone called afterward to confirm all of the details. After a good conversation wherein our concerns were addressed, we thought we were good to go. We were assured that they monitor the flights so they know when one has been delayed, discussed the scent issue mentioned in a below review, etc. They even told us that they have back-up vehicles and drivers in case there is an issue. The only reason Awan gets 2 stars instead of 1 is that the driver who took us to the airport was early, prepared, gracious, and an excellent driver. The car was clean. Had we the same experience coming home, this would have been a five star review. Alas, this morning we flew into JFK and by the time we retrieved our bags it was 6:20. Our ride was due at 6, per the confirmation email. Were we missing a person with a sign? Were we in the wrong spot? A review of the confirmation email revealed that everything was indeed correct. We thought it was a little odd that we had not received a text or call from our driver, so my husband called. He called three times and there was no answer. While he continued to search around the pick-up area, I checked their facebook and website trying to find another phone number or perhaps something we had somehow missed. Then I called. I sent a message via facebook. At this point, I think it is important to note that Awan advertises that they are open 24/7, and that they answer the phones at all hours. This is simply false. Finally on my second try, someone answered the phone sounding annoyed. I handed the phone off to my husband, since he had the email with the confirmation number and the guy basically just asked if we booked online, blew us off when J pointed out that there had been multiple forms of communication regarding the trip by claiming that they "just didn't have it in their system", and told us to "just go ahead and take the Uber if we want to". Thankfully there was an Uber nearby and it was the same price as Awan would have charged us, had they bothered to show up. Thankfully it was on our way home and not on our way to the airport. But regardless, the experience really speaks to how unprofessional they can be, how poor the customer service is, the fact that they are unreliable, and that their advertising is false. There are any number of things that could have been done differently to rectify the situation, but apparently whomever was on duty today did not feel like doing a single one of them since the conversation was not long enough for him to have checked his system, looked up an email, or done anything that would have indicated that he actually looked into the issue or cared. He did not apologize, he did not offer to send a car or discount our first trip.... he was just dismissive and rude. Avoid at all costs; a fifty percent likelihood that they are going to magically lose a trip that was confirmed in their system is not worth missing a flight or an aggravating time trying to get home after a long travel day/night.

Booked a car to JFK airport, car was waiting for me and arrived early! Great driver and really…read moresafe. Will definitely use them again. Thanks!

Owner takes great pride in his fleet of vehicles. Mostly brand new and top of the line cars…read more Vehicles are properly registered and insured which is unheard of in Rockland County! As the owner of the now closed Rockland Car Services i transferred all my clients over to Ryan. I get nothing but 100% positive feedback. I am also a client for life!

I highly recommend them! I had a 6am pickup on a weekday to Westchester County Airport. They were…read more20 minutes early. The car was very clean & it was a great trip. The return pickup was 10pm at night, and they were 20 minutes early again. Overall a great experience.

Luc is great. My travel from Newark to Cold Spring and reverse several times has always been…read moreworry-free and timely.

Lady on the phone "taking the call" as an "answering service" not only appeared dipsy, but WAS…read moredipsy. Claimed that my info provided was for a call back with my wanted quote. As the questions by her got more detailed, I was then given a quote! How the F would I even know an advance flight # of greater than 3 weeks away? She needs to go back to bed! Told her NOT to dare call me on my travel date. I'll maybe(not)call her. BTW: too high priced for a lousy sedan. For that price I could get an upgraded Uber. If an operation like this cannot even communicate correctly, how in Gods name will they accurately provide you with timely transportation?!

Absolutely perfect experience!!! Very easy to schedule, the driver arrived exactly on time!! He…read morewas very professional and kind. Thank you so very much!!

Very easy to book and pay. They were also very accommodating with small changes in our schedule…read more Matt was an exceptional driver who was there when he said he would be, actually he was early each time.

Beatrice is awesome - great driver and conversationalist! I needed to book a car service from NYC…read moreto attend a wedding in CT. She arrived early and had a huge car (too big for me alone but super comfy nonetheless). Now, I usually don't want to talk too much in cars but Beatrice had so many great stories the time really flew by. Also love supporting women owned businesses. tip: email her to book the service, she's usually driving a client!

Beatrice was awesome. Got us out of MetLife after. Huge show and to south Brooklyn in under an…read morehour! Can't ask for more. Price was competitive with the other quotes I received as well.

Our late-night driver was absolutely fantastic! After a long, amazing day, he made getting to our…read moreafter-party--and eventually home--smooth, easy, and stress-free. He was incredibly friendly, helpful, and professional from the moment he arrived. He took extra care with all of our wedding items, helping load and unload everything without us even having to ask. His thoughtfulness and consideration meant so much to us at the end of such a big day. We couldn't have asked for a better way to wrap up the night!

Hudson Valley Limousine are highly recommended. I had to book a 3 hour trip for my 15 year old…read moredaughter travelling alone from the Catskills to JFK straight on to an international flight. Maria was a delight to deal with so professional and instantly reassuring for a Mum on the other side of the globe trying to figure it all out. Our driver Donovan made my daughter feel at ease right away he was so lovely and professional. And she felt like a rock star with the beautifully presented car. Thank you Hudson Valley Limousine you are the best!, I'd give you 1000 stars!

I am so happy that I chose Cross County Limousine To Celebrate my daughters 17th Birthday. The…read moreexperience was perfect from beginning to end . The owner, Billy was not only so kind but also so helpful in picking just the right car for her special occasion. The driver was so patient and made them feel so special. I couldn't have asked for better service and the Limousine was top of the line. Thank you for making her day perfect!

Billy is terrific and a pleasure to work with. We were able to stop by and look/ sit in the limo…read morethat my daughters friends used for after prom. David, the driver is a true professional. He arrived early and communicated with me (parent liaison) and my daughter (students liaison). He remained on site ready to depart when the kids wanted to. Thank you for a beautiful and safe evening. We recommend Cross County Limo with 5 stars!