HOLY MOLY! The Countertops of Memphis team are consummate professionals and incredibly easy to work…read morewith. From consultation on materials, sink selection, templating, scheduling and installation, each step was handled with reliable communication and clear expectations. Our "new" kitchen is coming along beautifully and these countertops are like icing on the renovation cake!

Would highly recommend Countertops of Memphis, if you are looking for a professional, fast, and…read morecourteous team to work with! From the time we visited their huge showroom downtown to touch and feel all the quartz slabs and take our time to pick out what we wanted, to the time of final installation, they did it in under their two week commitment for our island countertop. Who does that? Plus their up front pricing was fair, they keep you up to date throughout the project, and the installation team were fast and cleaned up everything after they were done... they are truly professionals. Don't go anywhere else!

I used pro stone years ago and a Crack at the sink occurred within nine months. I called and got…read morethe run around about someone coming, passing it along to someone else, that person no longer works here, then I'll get someone out there. I was extremely patient. Someone finally came and inspected it, and told me someone would be calling me to schedule a look. Well, my patience went too long. By the time, I finally got the one to inspect it, I was passed my one year warranty. The Crack grew to over a foot in a master of months. They have horrible service all the way around. The owner is horrible by not backing his installation and not having better customer service. There are so many more places to buy and fabricate your store. I have used another company since that debacle and was very pleased with the bathroom counter installs of marble and granite.

I would give "0" stars but that's not an option. I have a custom built home in Collierville and the…read morehood they installed is detaching from the ceiling. They quoted me $175 for a visit and more if parts and labor are required. The house is 4 years old and a hood shouldn't be falling down and I certainly shouldn't have to pay for it. I emailed them my response and the cowards haven't responded.

C and C granite was very accommodating and easy to work with. I explained what we wanted and what…read moreour budget was and they delivered! Great work and great quality. They beat all their competitors that I spoke with both in price and in service. Highly recommend!

I had a long countertop-buying journey but after finding C & C, things moved so fast! I barely…read morefound them because I was only calling quartz dealers and installers, but I needed granite removed so I stumbled upon them through a Google search. I called one day (and spoke to a super nice guy named Chris), went to their office the next (and met a spunky gal named Carlee), then I had my measure a couple of days later and they installed my new quartz counter tops WITHIN A WEEK!! The whole process was so insanely fast that I still can't believe I have new countertops this weekend! Everyone I worked with was clean cut and made me comfortable to be around them. If you read further than this paragraph, you'll see I dealt with another company first and the guy that came to my house was dirty and stinky and I would not trust him to be in my home alone. Not the case with C&C though, as I did leave the 3 installers in my house alone while I made a ~20 minute phone call. Things I wish I had known going into this... Shopping wholesale slabs of granite or quartz is very difficult to make a viable option (cost-wise) as 90% of installers / install companies charge $40-45/sq to install your personally procured slabs. However when I called C&C they got my attention because they quoted me the cheapest amount for fabrication and install @ $30 or $35/sq. (Hard to remember which amount it was since they made me an offer I couldn't refuse on their in-stock quartz.) If you only need removal of your current countertops, they will remove your granite or stone for $7/sq. That's super cheap! The next cheapest quote I got was for $7.50/sq. The highest quote I got was $13.50/sq!!! Insane. My quest for new countertops actually sent me to Home Depot and Lowe's when I couldn't get a fabricator for cheap, but my big box store plan wasn't as easy as I thought it would be. HD contracts out installations to a place called Designer's Choice. I had a few questions as well as follow up from my laser measure and it was endless "Oh you have to call (insert the company I wasn't speaking with) for that answer." It was annoying and finally I said I just wanted to cancel the job and Home Depot refunded my money without hassle, luckily. We wanted quartz because natural stone has such huge variations and designs and we really wanted white countertops. Quartz is mostly "stone-like materials" and about 7% glue. It is not high heat hardy like granite and I didn't know that going into this. A hot pan will burn your countertops and we are used to granite so if I hadn't learned this, our countertops would be burned in no time. And speaking of hardy, my C & C install team told me the quartz is nonporous (unlike how granite is porous making them hard to sanitize). My installer specifically said "you don't have to worry about red wine staining your countertops. Liquids will just sit on top until you wipe it off." My husband actually drinks red wine every day and unfortunately within 8 hrs of install, we already have a very faint red ring on our countertop that did not clean up with a clorox wipe or rubbing alcohol. I'm going to get oxiclean to see if that will work. And finally.....seams. I refused to settle for seams in my countertops when the current granite I had didn't have seams. Seams are apparently pretty common so make sure you know how you feel about seams in your countertops and be clear if you oppose them. Oh and off topic but I have to say that fireclay sinks look so AMAZING and so clean! Gorgeous!

I am extremely disappointed with the lack of communication, professionalism, and customer service I…read morehave experienced throughout my home renovation project. This company has been working on my home for the past sixteen days, yet no meaningful work has been completed during the last seven days. Today, I contacted my salesman, Jack, who assured me that the workers would arrive after lunch around 1:30 p.m. As of this evening, no one has arrived. I called Jack twice and sent him a text message, but I have received no response. Since I could not get an answer from my salesman, I contacted your office on Florida Street in Memphis. The scheduler transferred me to the fabrication manager, and I explained everything that has occurred. I then asked to speak with the owner or a shareholder and was told they were in Italy. I asked to speak with the next person in charge and was transferred to Jayla (or Jaylen), who referred to herself as a "problem solver." Unfortunately, that description did not match my experience. She told me she would call me back within five minutes, but she never did. During our conversation, she stated that my countertops would be installed tomorrow. I questioned how that could happen when there are currently no cabinets or counters in place to support that installation. I have already paid nearly $11,000 toward this project and still have a remaining balance. Despite making a substantial payment, I have been left without progress, communication, or accountability. This situation is both unfair and highly unprofessional. What concerns me even more is that Jayla (or Jaylen) contacted Jack and apparently told him that I had implied I would not pay the remaining balance. That is completely false. At no point did I say or suggest that I would refuse to pay my balance. My only concern has been the lack of progress, poor communication, and the failure to honor the commitments that have been made to me. Based on my experience, I cannot recommend this company to anyone. I expected honesty, professionalism, and quality customer service, but unfortunately, my experience has been the exact opposite. I hope someone in leadership will take responsibility for these issues and work toward resolving this matter promptly.

Miserable experience with this company…read more After contracting with them to install a new countertop, they decided to cancel the project. They determined that the countertop could not be installed without damaging my existing stone backsplash. And this was after viewing pictures of my existing situation and stone backsplash. The company sent a representative to my house to measure the project. I asked the representative if the project could be done without damaging my existing stone. He said that it would be no problem. After performing the measurement, I was informed that they would not assume the liability for the project. They also charged me $120 for the measuring fee which they refused to refund. Stay away from this company. They are very shady and unprofessional.

***Update*** Mr…read more Bell did not complete the work during the cure period. We called another contractor out to get an estimate to finish the project. We found some serious issues with the electrical work he did. He ran unshielded copper wire from a smoke detector in our attic to power the smoke detector in the bonus room. He also did not run a signal wire meaning if the smoke detector goes off in the bonus room it does not alert the rest of the house. The outlets he installed were too close together to pass an inspection. To fix properly we are going to have to tear out the ceiling and have it re-ran. He also installed a two pole switch at the top of the stairs but a 3 pole at the bottom. The top switch will not control the light in the hall without the other switch being on. He used a plastic cap to install the ceiling fan which was not strong enough to support it. This has to be replaced. The ceiling damage his team caused has also not been repaired. Cracks are forming floor to ceiling in the drywall all through the bonus room. We contact the BBB. Mr Bell has not responded to them. We contacted the Arkansas Licensing board and received a letter stating he is not licensed to do a project of this size in Arkansas. He is not responding to request and has taken his website down. I'm sure he is going to open up under a new name. BEWARE I WOULD NOT HIRE HIM TO FIX A PLANK ON A FENCE MUCH LESS A HOME RENOVATION PROJECT!!! ***Update*** Mr. Bell returned on 8/14/2025 and has made great progress on the repairs. The cure period has expired as of 08/25/2025. We are giving Mr. Bell a 4 day extension to correct the issues. At the end of the cure period we will update the post and photos of the project. ***Original*** On 05/17/2025 we signed a contract with William Bell of RAC to complete a bonus room in our attic. During our conversation he stated he had 1 job left and it would take 5-6 weeks to complete. From then until now 08/11/2025 he has cancelled work 28 times and only shown 27 times with many of those days being less than 5 hours. We have asked for timelines several times. He sets them then does not attempt to honor them. One was set for 7/10/2025 another for 8/4/2025. He has damaged our ceiling in our kitchen and entry area, has serious delays to the project and major quality issues. We have paid him 90% of the project so far. At one point he asked for 99% of the total payment while having serious quality and timeline issues. We presented him with a Formal Notice of Deficiencies and Demand for Correction today 8/11/2025. In it outlined that we wanted the damage to our ceiling fixed, uneven surfaces, bumps and dips corrected, visible seams, tape lines, and screws corrected, cracks and improperly finished joints corrected, and correct the irregular joint seams. In this document we were giving him a 10 business day cure period to correct. He refused to acknowledge receipt, packed his tools and left.

RAC Services LLC did an excellent job on my home's repairs. They are well-priced, on time,…read morecommunicate appropriately and kept me updated on their daily progress. Looking forward to having them part of my next project. Great work ethic! Thank you RAC Services! I appreciate your quick response to my home's needs!