1. Elite Shine Auto Detail

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Elite Shine Auto Detail

5.0 (1 review)
Closed • 8:00 am - 7:00 pm

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3 years ago

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Happy's Drive Thru Car Wash - Unlimited wash club members get to skip the line and use the members only lane.

Happy's Drive Thru Car Wash

(29 reviews)

The customer service was great, being able to use the vacuum and compressed air for an unlimited…read moretime was worth the cost of the car wash in itself BUT my car was Very Dirty (moss growing around the windows dirty) and the wash didn't get it clean. No problem, they let me go through again. Not much different. If you have a new car with perfect paint, a little dust or mud, go for the cheap wash. At $10 it's a bargain and you'll be pleased and have a clean car in literally a couple of minutes. If your car is really dirty, the wash will get the lumps off and you'll have to do most of the work yourself. But the atmosphere is good and it's a bunch better than struggling with your own vacuum in the driveway. I'll be back--before the moss has had time to grow.

I'm not usually someone who leaves negative reviews, but I feel this experience is important enough…read moreto share--especially to warn friends and family. PLEASE THINK TWICE BEFORE TAKING YOUR CAR TO HAPPY'S CAR WASH IN SPRINGFIELD, OREGON. I had been a loyal customer for the past year, going in for weekly washes. My husband has always warned me about touch car washes because of the possibility of scratching the paint, but I honestly never imagined I would end up dealing with damage like this. After awhile I started noticed significant scratches and oxidation across the hood of my car. I took the car back and asked one of the managers to look at the damage. His immediate response was that his brushes don't move in a horizontal pattern, so there was no way the car wash could have caused the scratches. We went back and forth about it, and I even asked him to sit inside my car and look at the scratches from the driver's perspective. He refused. As you can see in the photos, the scratches are going in multiple directions. It has ruined my clear coat on my hood and caused oxidation. A claim was supposedly submitted, only to be denied within hours. I have since tried repeatedly to contact the company directly because I wanted the opportunity to speak with someone other than one of the Springfield managers. Unfortunately, my calls and emails have not been returned. They have essentially "ghosted me." I have repeatedly been given promises that someone would contact me, only to hear nothing. The customer service throughout this entire situation has been extremely disappointing. Now, my entire hood needs to be repainted, and I'm left dealing with the cost and hassle of repairing my vehicle. I'm sharing this because I would hate for someone else to learn the same expensive lesson I did. If you're considering using a touch car wash, please be aware of the potential for damage and consider other options. I personally will never use Happy's Car Wash again. I hope sharing my experience can save someone else from going through this. Hard lesson learned.

Elite Shine Auto Detail - auto_detailing - Updated October 2026

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