Great service, flexibility, and guidance. will rent at anytime from them! I was very satisfied…read morewith the help, all the resources they provided.

From the owner: From start to finish we've got you covered!…read more Premier trailer rentals serving NWA and surrounding areas!

When my husband called and asked for pricing information for their moving van, he was told an…read moreamount. He gave all pertinent information. When he picked up the van an employee told him it would be an amount that was over $100 more than the original quote! Also, he didn't notice the step board was sloped down at a slight angle when he got into the driver's seat. When he was exiting the van, he strained his knee because of this. The passenger side's step board was level as it should be.

Customer service at this location could t be more top notch. They REALLY tried to make a horrendous…read moresituation better. We rented a unit while remodeling our 42' 5th wheel which is home for us. Came and went every few days, no problems..until the day we showed up to move everything out. I popped open the door to find roaches everywhere. I mean, everywhere. Inside, in everything, outside in all of the 2nd floor hallways, in empty units that weren't locked; everywhere. Everything was clean just days before! They gave us a tarp to cover our unit, we bombed, they sprayed, a whopping four died near the door, and I still lost more than half of everything we owned because no way could we move infested stuff into our RV. TVs, an $800 camera, tons of clothes, homeschool supplies, etc. It was devastating. I get it can happen and they can't control everything but I couldn't just not say something. Beware I guess. At least the refunded our rent :( Three stars for effort and because they were clean at one point. But still only three because...wow, that's a serious infestation.

Excellent service from Billy. This guy really takes care of your every need. I will only store with…read morethis company from now on.

Very disappointed in a company that we have been a customer of for 3 years. We had one issue we…read morecalled them on this past week because the key in system was not working. Prior, never had a complaint. Call them around 7 PM and left a voicemail. Later, the representative called my wife from a different phone number. Did not say who he was or what campany he was from. Initially my wife thought it was a telemarketer and was apprehensive about continuing conversation with this rude "gentleman" on the phone. After about 5 minutes trying to explain what was going on he seemed aggravated to have to deal with this during his dinner time. He called my wife a Hateful person (used an offensive name..) and hung up. Next day during their business hours we picked up our trailer and change to a different more kind company. Amazing how folks can run a business like this. Good Luck!

Truck was good. Service was fast. They got me approved really fast. Ask them to clean your car in…read moreadvance.

I honestly wish this rating could be positive. What started out as a good experience has turned…read moreinto a nightmare. We purchased the first vehicle here and barely made it home and found the vehicle needed a new motor. They had us pay for part of the cost of a new motor on a vehicle we didn't even keep. They did switch us out for a new vehicle (because they wouldn't give us our money back) and the 2nd vehicle from their lot has been nothing but trouble. It has left our 16 year old daughter stranded twice now and we haven't even had it 60 days. We have replaced the thermostat, the coolant reservoir, the battery, a main fuse, and the heater core. The heat still isn't working and the car isn't running right at all. They did give us some money for the initial parts we purchased but we still do not have a reliable vehicle for our 16 year old daughter. This has been a beyond frustrating experience for our family.

So during Covid, we, like many others, decided to buy a travel trailer. Wheels was a carrier of the…read morebrand we wanted. We had to order and wait several weeks, but the process was pretty streamlined. When we went to pick it up, financing was simple. We've had our camper 4 years this May 2025, and it's been great. We have a lifetime warranty if we keep up yearly inspections at Wheels, so we go once a year in April and pay the $200 for inspection. Unfortunately, nothing that we've had to repair has ever been covered by the warranty, so I think it's probably a gimmick to get us to keep up yearly inspections. But at least we know what condition our camper is in. We may decide the yearly inspections aren't worth it soon. But wheels is usually very nice and accommodating when we schedule. If you're in the market for a camper, we did have a good experience at Wheels RV. And we love NW Arkansas.

I had my RV winterized. I thought they might help me rehook my camper after I picked it up but no…read more I had to do it myself. Is that normal service? I guess it's ok that they did it the same day but is that good service? Just asking.

This review is for the company Budget, and not the nice guys who work at 40th street towing who…read morehappen to rent Budget trucks to poor unsuspecting Schmoe's like me. I rented a truck with towing capabilities for moving my son to Little Rock for med school. After looking at the round trip price which charged .55 per mile, I decided the one way and tow my car to drive back option would save me about $100. Online I specified what I wanted, but when I showed up they did not have the towing trailer for my car which of course I need to have so that I can get back home. The inventory manager told them that I could use the tow dolly (which just lifts the front tires up) since my car is front wheel drive. The computer tells them I can not use it for my car, but the genius inventory manager said that I definitely can. So I opt for that since I don't really have another option. These guys are supposed to show you a pamphlet and let you load it yourself. Luckily they went out with me and noticed that if I had driven up on it, it would have damaged my bumper. Which is obviously why the computer said not to use it. Well, now I have to change the whole plan on the day I'm getting the truck. I went in at 10:00 am, had to leave and I finally get it figured out and get the truck to his house to load at 3:30 pm. It seems to me an inventory manager should know what tow trailers they have in inventory, and should also know better than telling these guys to just sell me on another contraption that he obviously knows nothing about. The guy helping me was very apologetic and actually discounted what he could, which helps me get there, which I appreciate, but now I'm on my own to get back because he can do nothing for me on the trip back since I'd have to get it from another poor company who rents trucks for Budget. I'll probably just rent from Enterprise or something but the night before I still really don't know. So there's that

Absolutely awful experience. Moving across country it took us a few days. To pack the truck, drive…read more1,500 miles and unload the truck. During this drive across country I had to share the ride with roaches. Yes roaches. They were in the cab of truck. When we got to our destination and started unpacking there was roaches everywhere!!! We didn't have roaches in our things or house before we moved so I know they didn't come from us. We had to stop unpacking and starting unloading the boxes outside and bringing things in while we killed roaches. We had to wash everything! We did 23 loads of laundry since we had to wash everything we owned including every possible cooking utensil because heaven forbid there are eggs in any of our things. Plus the idea of wearing clothes or eating off something that roaches have been crawling on for a week is repulsing. We had to throw away all of our non perishable food (at least $200 worth), plus for 23 loads of laundry (think about our water and electric bill). Moving is expensive so having unexpected cost made the ordeal even worse. We called budget to try and get a refund or some sort of compensation and we got offered $150 dollars. That doesn't even cover the food we had to replace. We paid $1500 I expect not to have roaches. I understand things happen and you can't control Mother Nature but at least offer a refund or reasonable compensation. I will tell everyone about this experience and the terrible customer service we experienced.