I've learned over the years how to identify quality in a property manager and real estate service,…read moreand Florida Property Management Services LLC is the highest calibre in these respects. Let me speak to their property management service in South Florida, specifically. I own properties in Boca Raton, Florida and Kaneohe, Hawaii and over the last decade I've experienced a wide spectrum of property managers. It took me several years to learn what makes a great property manager, and it took my entrusting the care of my Boca property to Florida Property Management Services LLC to experience first-hand truly outstanding property management service (In Hawaii, Belinda Barnes of Hawaii Homes for Sale LLC is also outstanding). Simply put: I never worry about my house in Boca Raton because Florida Property Management Services is always multiple steps ahead of any contingency that could affect the property. For example, when Hurricane Ida was tentatively forecasted to impact South Florida, Gaston and Rebeca personally went to my property the week beforehand to inspect that the hurricane shutters were in place and ready for the storm. They noticed that one of the new shutters didn't fit like it should and personally oversaw it's repair before the storm in order to protect my property. In another example, prior to putting my house on the rental market, Gaston conducted a thorough property valuation and rental assessment from which he discerned the best price-point to attract prospective tenants and get the house rented as soon as possible; Gaston didn't just pick a number to appease me or leave me in a situation where my house was over or underappreciated, he did the analysis and presented me a studied price-point backed by data that got my property rented quickly. These are just a couple examples of this company that set them apart from other management services. In total, though, every interaction I've had with Florida Property Management Services has been outstanding. From executing meticulous inspections to managing upkeep services and maintenance repairs that sustain the value and rentability of my property to finding trustworthy tenants and developing a long-standing professional rapport with them, Florida Property Management Services LLC does it all, and, importantly, does it all very well. I can't overstate the peace-of-mind I have having entrusted Gaston and Rebeca of Florida Property Management Services to manage my property. I mentioned before that I've experienced a range of property managers over the years. To be candid, an inexperienced, incompetent or, yes, unfortunately, lazy property manager can end up costing tens of thousands of dollars in lost income and other fees, and that doesn't account for the stressors associated with replacing these individuals. Rebeca and Gaston are on the opposite end of this spectrum and have cared for and protected my investment as if it were their own. Make no mistake, Florida Property Management Services LLC is the top-shelf in property management; the 5 Stars is not hyperbolic, I am incredibly grateful they are managing my property. Erin K. McNamara Alexandria, VA

I've been using FPM inc for property on Broward since we moved to Boston and could no longer look…read moreafter them ourselves. Lease up was very simple and they take care of monthly tenant interaction. Their software is also very easy to use for both tenant and landlord. They also have great maintenance and contractors if something goes wrong. I would highly recommend them!

I recently bought and moved into 9817 Chantilly point lane Valencia shores…read more I still wss as citing for my property to be delivered from New York I desperately need to print out a document I went to the office met faith philipson Asked her for help She was so helpful. Kind understand pleasant professional she's a .10 give her a raise

Zero communication and dismissive of tenant concerns or scheduling. We rent a 2 bedroom unit at…read moreCentury Village on the top floor. We had a progressive leak which was determined by one of their staff (Rudy) who removed a partial portion of the bathroom ceiling and wall to determine the location and cause. Despite this they insisted on entering the unit when we explicitly told them prior that Weds early from 7am until about 12pm was off limits. So what happens? One Weds, the 9th a non- English speaking crew shows up exactly at those hours expecting to view the interior of the unit. Fast forward a few hours and it seems management was completely clueless that this crew took it upon themselves to take the initiative and fix the roof themselves despite being unable to inspect the leak. Did they know? Not at all. They actually insisted a new appointment had to be made. Utter incompetence and no communication skills at all. I know this is not NY but seriously, Florida, come on. Apparently, the leak was fixed from the roof side and First Residential, the company who hired the repair crew had zero knowledge the work was completed. To this day, they never acknowledged their error or incompetence handling this situation. Horrible company all around.

I could not have asked for a better service than with Illustrious Property Management.read more

Great management, very good management team, everyone was friendl. Will recommend to everyoneread more

Our experience with San Marino Town Houses was very disappointing. We paid a $3,500 deposit and a…read more$200 application fee, but despite repeated delays and missed deadlines, no lease agreement was ever provided for execution. We ultimately withdrew because the leasing process was never completed, and we lost trust in the property manager. We were repeatedly told the deposit would be returned "next week," but communication eventually stopped. We are still trying to resolve this matter professionally. I hope someone from senior management sees this and will be honest with me and my family.

!!BE CAREFUL -- POSSIBLE FRAUDULENT PRACTICES!! I recently…read moresubmitted a rental application for The Lakes at Deerfield, managed by Investments Limited. My main contact was Jenny, who initially seemed very helpful. After a few conversations, she sent me a video and application forms, but from a personal Gmail account, not an official company email, which was immediately concerning. To confirm her identity, I called the office several times and confirmed she was the person I was speaking with. I then submitted my completed application and personally delivered a $600 money order to the leasing office, which Jenny confirmed by email. Two days later, I was told by phone that my application was denied after screening was "reviewed by her manager, Rosa." No explanation was given. I was told it might be credit related after probing. When I requested a formal adverse action notice (which is typically required by law when a credit or background screening is used for a decision), I was told that they do not provide those. I followed up multiple times by phone and email including with Rosa, the office address listed on their website, and Jenny's personal Gmail thread, but have received no response. I've also been unable to reach either Jenny or Rosa by phone since. At this point, I seriously question whether my application was ever properly submitted or screened at all. The lack of transparency, communication, and refusal to provide documentation are major red flags. I also have not received any written confirmation of denial. I'm sharing this experience to warn others to be extremely cautious when dealing with this property or management company. Always insist on official communication channels, receipts, and legally required notices before handing over any money. If this review helps even one person avoid the same experience, it will have been worth it. To The Lakes at Deerfield, I truly hope you find representatives who operate with honesty and integrity. Whether this was a misunderstanding, a violation of consumer rights, or simply poor customer service, one thing is clear: you must do better.

I live in Huntington Lakes in Delray Beach…read more I am a local realtor. I was in contact today with the campbell property manager's assistant , Julie Anderson. She was extremely efficient and very helpful with a few different matters that I was dealing with. In the past, there have been other property managers and assistants who have not been so efficient or helpful and I just wanted to give a shout out to Julie for being so great! Thank you, Julie for doing such an incredible job!

Royal Palm Garden is a senior community with many elderly residents and people with disabilities…read more This is now the second weekend without a functioning elevator, making it extremely difficult--and in some cases impossible--for residents with mobility issues to safely access their homes. The management company has an office on-site, yet we rarely receive a response when we reach out with questions or concerns. I called the main office twice and was transferred to another department, where I left a message and never received a call back. I also called the emergency number twice. On one occasion, I spoke with the dispatcher, Jesus, and was told the issue would be addressed. Unfortunately, I never heard back, and the elevator still has not been repaired. This level of service is unacceptable, particularly in a senior community where residents' mobility and safety should be a priority. It is incredibly disrespectful to elderly residents who cannot use the stairs and may be essentially confined to their apartments when the elevator is out of service. For the amount of money a property management company is paid to manage a community, residents should expect much better communication, responsiveness, and attention to important maintenance issues. I sincerely hope management takes the residents' concerns more seriously. If a resident were to be injured or experience a serious problem because they cannot safely access their home due to an unresolved elevator issue, it could potentially create significant liability for the management company. Residents deserve better than this.

I've been using this property management firm for 1 year now and their service astounds me! They…read moreare always on top of everything thats an issue on my properties and their service is great. Thanks Onetouch for your great service!

From the owner: At OneTouch Property Management we provide South Florida with over 30 years of experience in…read moreproperty management services. Let us help you secure your investment with our comprehensive, customized solutions. Contact our experienced property managers today!

Horrible place to live. The owners and management make it a living nightmare to live here. Do not…read morelive here the constant construction is like being trapped in hell. They did not give us any notice when we signed the lease, they give you no way to get out of your lease early without penalty they make no monetary compensation for losing access to your balcony! It's horrible I have never felt so enraged by such awful injustice in my life!!! SCAMMERS !!!

Review for TGM Oceana…read more I lived at this property and would never recommend it to anyone. The apartment had multiple leaks from sources outside my unit. One leak came from the apartment above me. Another came from building plumbing. My bedroom became unusable for a period of time. Management knew about the issues. They performed dry out work. They never offered reimbursement. They never offered alternative accommodations. During my tenancy, the building had German cockroaches. This was not an occasional issue. It was an infestation. I previously worked in the pest control industry. German cockroaches indicate a systemic building problem. Standard treatments do not solve this without aggressive, coordinated remediation. Management failed to address the root cause. When I moved out, I returned the apartment clean. Floors were clean. Bathrooms were clean. Walls were clean. Carpets were in good condition. No move out inspection was done. After move out, management sent me charges anyway. They billed me for cleaning an apartment that was already clean. They billed me for carpet cleaning despite no damage. They billed me for additional utilities that I did not consume and had already paid monthly. There was no security deposit. Instead of closing the account properly, they attempted to manufacture charges after the fact. This property shows a pattern. Poor maintenance. Poor pest control. Poor tenant treatment. Aggressive and unjustified billing after move out. If you value basic habitability, fair treatment, and professional management, look elsewhere.

Our Association has been a client for one year. The service we receive is professional both from a…read moreproperty management and financial mangement perspective.

Grant Property Management -- Embarrassing, Unresponsive, and Unprofessional…read more My experience with Grant Property Management has been extremely disappointing. Their apathetic approach to managing property is unacceptable, particularly for an association that is paying for professional management. They are consistently unresponsive to requests, fail to provide official records when requested, and routinely do the bare minimum. Basic communication and follow-through appear to be treated as optional. Even basic property oversight seems to be neglected. Things as simple as ensuring bathroom toilet paper is replaced, conducting meaningful property inspections, and making sure fire extinguishers are properly maintained should not require repeated requests. These are fundamental responsibilities of property management. Perhaps most concerning is the sloppy record keeping and lack of accountability. When financial and association records are not properly maintained and provided when requested, it becomes extraordinarily difficult for an association to accurately track where its money is going. That is not a minor administrative issue--it is a serious management failure. A professional management company should provide organization, transparency, communication, accountability, and competent oversight. Instead, my experience has been mediocrity, indifference, poor record keeping, and a persistent unwillingness to address basic responsibilities. If you are considering hiring Grant Property Management, I strongly recommend that you do your due diligence, ask very specific questions about record keeping and financial transparency, and speak with current clients before signing a management agreement. In my experience, Grant Property Management is not providing the level of professionalism, responsiveness, or oversight that an association should expect from a company entrusted with its property and money.

Absolutely best quality Highly responsive and informative…read more Excellent value The offer premium services in property management. Happy to have found them! Jennifer and Elizabeth are extremely professional. It's a pleasure doing business. I would highly recommend.

Home Solutions managed three properties for me and my mother for approximately 2 years. Every…read moreinteraction was very positive. I knew they had my best interests at heart, along with the expertise to help guide me in an often complex real estate/landlord arena. Their knowledge and assistance saved me many hours and money to maintain the properties. In the future, should I venture into owning rental properties again, I would absolutely hire Home Solutions again. They are a great company with wonderful customer service. I highly recommend!