They installed our new pool beginning of this week... 2 days and whallllaaa... new pool... they…read moreeven put together our new 'stairs' for us.. I thought that was extremely nice of them... reviews on amazon said it would take us 2 hours to do that... so I was very happy to hear they offered... they didn't have to... but they did... over and above... thanks for that! keep being great! Thanks to all the hard working men that built our pool!!!!!!

This is a crooked company i went to them to get my liner replaced they first gave me an estimate of…read more3000.00 when i went to get the work done, they double in price they wanted 6000.oo dollars for the job. 5000 dollars was all labor. the cost of lining is 750.00 dollars they want 2000 dollars for the liner and additional 1000 for additional pats 3000 for the labor then they lied and told they don't make another pool place no problem, so it is being made. IT was one lie after another Don't trust them. They aren't a reputable company.

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Wow, Mike is amazing. He came out to Arlington, MA and diagnosed the problem immediately. He…read moreordered the new parts and then went above and beyond over the last two days to get everything fully working before temperatures plummeted. He has a great personality, explained everything clearly, and was incredibly helpful throughout the process. I am so thankful to have found him. If you are looking around, just call. You will not find anyone better or more professional.

Very responsive and reasonably priced- will definitely use BSST again if my hot tub starts acting…read moreup again!

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

They came unable to solve our problem They did not take…read moreany equipment to check our problem Used my husband compressor and tools They gave us an estimate but we hired someone else and they fixed it about an hour Thanks to them anyway

This company took my money and then disappeared with my 30k refusing still to give it back and…read morecreating lies about me. They did not contact me in any way and I am out 30k. TERRIBLE STEALING DISHONEST DO NOT TRUST DO NOT USE DO NOT RECOMMEND. I own a business and was getting a pool for that business. I never received my money back or a product. When I pushed them about when install would be, they told me to call which I did and then they stopped responding. SKETCHY!!!

Glad I finally found a great pool company. They're honest, very knowledgeable and their prices are…read morefantastic. Highly recommend to anyone looking for installation services. ​

Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

I am trying to repair a damaged in ground swimming pool for my disabled sister so she can sell her…read morehome. I called USA Pools 09-16-26 and there was a prompt response and site review the next day. Initially things seemed promising, an estimate was promised in a few days and on direct questioning they did say they could take on this project. On Sept 21, a call to check on the estimate yielded a promised reply in 2 -3 days. Another call Sept 25th yielded an estimate at the end of the day for about $14,000. More than I expected but given the scope of the repairs and the lateness of the season I accepted it. Their response was that they maybe able to start cleanup in 2 -3 weeks. I asked for a signable contract with a starting date for the initial cleanup and then the install of new liner once it is available. Also, I asked for their insurance info, Mass Licensing info and if they were bonded. Once it was clear that I required a signed contract before making a deposit, I was given some weak excuses for going with an unsigned estimate instead. They did not to give insurance info or even Mass License info. This in not good business practice and is not what is recommended by the Mass licensing board. Then abruptly I was told they could not help me. So now after wasting 10 days, I am stuck having to start over again to find a new vendor but it is so late in the season that it is doubtful it can be done before winter kicks in. If you are thinking of hiring this company, be cautious!

They did an excellent job installing our new vinyl liner in our 16x32 in ground pool.read more

Buyer beware. We have one of their pools and when we need help with pool openings and when we…read moreneeded help with pipe leaks they refused to come and even look at the problem. Customer service said they are too busy with problems with new builds and opens. We had to hire someone else to come look and fix the problem. It took like 15 minute! We are so disappointed with their customer service.

Niagara has always given the service they promised!! The water quality was crystal clear.. They are…read moreeasy to deal with and scheduling couldn't have been easy!! They deserve an A+ rating!! Thank you!! Diane K.

I was in a bind, prior company called and cancelled last minute due to truck breaking down. Niagara…read moresaved the day, made the call, got the quote and set the appointment all within 5 minutes. Great customer service from Don. Highly recommend.

$450 for a pool opening and one of the worst customer service experiences I've had in years…read more The pool was left green, the walls were not cleaned, the water level was so high that the skimmers couldn't function properly, the pump schedule wasn't set, and the grounding wire for the pump wasn't even reconnected. We had severe thunderstorms that very night. That level of carelessness is completely unacceptable from a professional pool company. Before anyone says, "Pools don't clear overnight," I understand that. I've owned a pool for years and have both opened it myself and hired pool companies. A green pool on opening day isn't the issue. The issue is that there was little indication that enough had been done to start the recovery process. There was virtually no chlorine smell, little to no improvement after the opening, and when I questioned it, I was simply told that chemicals had been added. What really turned this into a one-star review was the response from the company. Instead of addressing the concerns, I was met with excuses, dismissive answers, and a rude attitude. The woman I spoke with repeatedly talked over me and raised her voice. There was absolutely no interest in understanding the concerns or making the situation right. I was also told that they "don't clean pools." If that's the case, then what exactly does a $450 pool opening include? Removing the cover, installing the railings, and leaving the customer with a swamp? If the pool was exceptionally green and required additional chemicals beyond what was included in the opening, then tell me. Call me. Explain the situation. Give me the option to approve the additional cost. Don't leave the pool looking terrible and then act like that's just how it is. I genuinely cannot imagine how this company gets repeat business. The condition they left my pool in was unacceptable, and their response afterward was even worse. One final note: they require payment before the work is performed. Looking back, that should have been a red flag. I paid in full before they ever touched the pool, and once the work was done, there seemed to be very little concern about whether I was satisfied with the result. The attached photos were taken approximately 24 hours after Heritage Pools completed the opening service. The pool had been circulating continuously during that time and the photos accurately reflect the condition in which the pool was left. If removing the cover, installing the railings, and leaving your pool looking like a swamp sounds like a $450 pool opening to you, then this is the company for you. If your expectation is that a professional pool company will properly open your pool, communicate with you, and stand behind their work, I would strongly recommend looking elsewhere.

Heritage pools was the only pool company willing to finish our pool when another pool company just…read morestopped answering calls for 5 months. Heritage pools was prompt, they came out when they said they would, informative. We only go to Heritage pools for anything we need for our beautiful pool. They open and close our pool every year.