I went to Elite Nails for over a year. At first, I had some mediocre experiences, but I kept going, because massage chairs are life. I found Ana who was very nice and always did a great job. I also liked it that they remembered me, who I wanted to see, and what services I wanted each time I returned.
That changed two weeks ago. Ana wasn't there, so I agreed to see another tech. He was okay, but I didn't really care for the way he did my nails. At one point, I asked someone to run hot water over my glasses, so I could clean them, because they had gotten a small drop of oil on them. She picked up a spray bottle and squirted them which I was fine with until I realized it was alcohol which can't be used on my type of lenses. As I tried wiping them, they continued to get more and more cloudy. I was horrified, because I thought they were ruined. I tried talking with some of the nail techs, but they all said, "We clean our glasses all the time with alcohol; it's fine" despite the fact that the lenses were obviously cloudy. I asked for the owner, and a man came over (I don't know his name or whether he is the owner or not). He looked at my cloudy lenses, said "Clear!" turned his back and walked away. When I tried to talk to him, he kept saying "Clear! Clear!" in an ugly tone and continued to walk away while talking about me loudly to other techs in the presence of customers. At this point, I was in tears both because I thought my brand new lenses were damaged and because he was rude and dismissive to me.
Finally, the very nice young lady who had innocently squirted them with alcohol looked at my lenses, agreed that they were cloudy, said it was the oil and offered to gently clean them with soap and water and to pay for them if that didn't work. She cleaned them and was correct that it was just the oil. I paid full price for my service (no discount or comp was offered after the rude treatment by the one gentleman) and included a very nice tip for the tech who had done my nails.
Getting mani/pedis at Elite with Ana had been a relaxing self-indulgence that I looked forward to every two weeks. The rude, unacceptable treatment by the one person in the shop as well as his dishonesty about the condition of my lenses destroyed what was supposed to be a relaxing experience and ruined my day. I won't be back. read more