Nice place, nice people. Nice selection of instruments. It's obvious that they care about what they…read moredo.

Update 3/14 - I wasn't going to engage further, but Robyn at PM proactively sent me an email…read moreexplaining the miscommunication and sequence of events from their perspective. Included in her email was a refund of the charge even though she explained the original charge's legitimacy. I definitely appreciated that she went above and beyond researching my circumstance, looking up my account and processing my refund without me being the one to call them back. It showed me ownership and shared accountability in handling customer issues and maintaining customer relationships. Thank you PM... reestablishing trust is sometimes one step at a time.

I was greeted when I walked through the door with my guitar. Attentive employees interested as I…read morecame wanted to take a look at the guitar. I explained that I needed new guitar strings (I hadn't changed them in a while ) A gentleman assisted me in choosing the best strings for this guitar. I left my guitar with them for a few hours ...I When I came back, I was happy to see it cleaned up and winew strings on it for me.

Yesterday, I went to Guitar Center to sell back some products that were still basically brand new…read moreand had only been used once. I understood that I was already past the return deadline and would only receive about 60% back through their buyback program, which I was willing to accept. However, the experience became extremely frustrating due to how I was treated by staff. I drove 40 minutes to the store yesterday only to be turned away because I didn't have my ID with me. So today, I made another 40-minute drive to try again, only to be turned away a second time because I arrived three minutes after the start of their "closing procedures." I was then told they are not allowed to process buybacks within an hour of closing, despite the store still being open. After spending nearly 2 hours and 40 minutes driving back and forth between both trips, all I walked away with was disappointment and frustration. The lack of communication, consistency, and customer service was extremely disappointing. Because of this experience, I will no longer be shopping at or doing business with Guitar Center. May I remind you gas is at $5 a fucking gallon.

The owners know what they are doing and bend over backward to help out. They want people to succeed…read morein the lessons.

DO NOT take your guitar here for any service. I took in my Martin OM-21 to have the binding…read morere-glued and they absolutely butchtered the guitar. There was a 2" x 4" section on the back where they peeled off the gloss finish, there is glue smeared all over the side of the guitar along the waist area, and there are multiple scratches and dings on the body and neck. Worse yet, their response was simply "We've never had this happen before". It was just a stunning lack of workmanship on a high end acoustic.

Bigger selection of music than most stores. Like how many instruments can be rented even things…read morelike an alto flute which renting from anywhere is hard to come by.

Very pleased with their quality of service and support. They really did a great job helping us get…read morea wonderful violin 2 years ago AND after lots of hours of practice/performance Quinlan & Fabish exceeded expectations of a masterful tune-up and maintenance. They generously applied new finger tapes that tested perfectly upon pickup with our insTuner App. We were also pleased that they did a very thorough inspection, - identified that our bridge had a slight warp and replaced it. We are NOT employees, friends, or family- just a legit positive independent unsolicited review. Thankful for their great help!

I'd just like to take a moment to say how much I have been impressed by the staff and instructors…read moreat this school. I started recently taking classical guitar lessons with Ron and can't say enough good things. The lessons are relaxed, the instruction is targeted and helpful. I leave each lesson excited to practice the next step in this journey. If you are looking to start learning an instrument, no matter how old you might be, seriously consider these guys. They are really top notch.

I absolutely Fox River Academy of Music and Arts. My 7 year old daughter takes vocal lessons here…read moreand they have been amazing with her. This year has been rough and they have worked with our family (and scheduling) through all of it. My daughters vocal instructor has given my daughter confidence that I didn't know she had. I honestly can't say enough good things about this place!

Brought my guitar here for a pickup replacement when I was still living in the Chicagoland area. I…read morecame back to pick up my guitar after a few days and I noticed that my guitar had several scratches on the body and even the replacement pickup had a deep scratch on it. This shop and their tech just shows that they don't care about your gear and will not take care of it. Avoid and bring your instrument to a more reputable place who will take care of your prized instrument. BTW, the repairman's name is Sam.

Great shop! My teenage son has been taking lessons here for the past couple years and the teachers…read morehave done an excellent job with his lessons. Even during COVID, he hasn't missed a beat, switching to virtual lessons. His teacher, Adam, is an amazing musician and instructor and Sam, the guitar tech has done excellent work on his guitars. Hix is more than a music shop, they provide opportunities for student musicians to play live at events they sponsor at local clubs and through their Rock School programs. Their events gave my son the confidence to sing and play in front of audiences and he now does it on his own. I would give Hix even more stars if I could. Highly recommended.

We are so lucky to have this shop in St. Charles! It is the perfect place to go for when your kid's…read moreinstrument needs repair or you need something for it. Jon has a great depth of knowledge and he's super friendly!

As always amazing staff, as soon as I entered I was greeted. The store was clean and organized…read more David checked me out as I was in store to buy an amp. He was happy and helpful and ready to answer all the questions. All in all a good experience. Definitely recommended.

Needed dulcimer work/repair - owner was completely uninterested in helping with this…read more Selection is small amounts of acoustic guitars and band/orchestra school instruments. Talked a bit too much about trains for our liking when we wanted to discuss almost anything music related in the music shop, while we were just trying to leave. Felt trapped by the layout and operator. Looked like a good place for your kids school needs and things, not for professional instruments as much

My husband and I discovered this wonderful shop, when we needed to trade in our granddaughter's…read more3/4 size violin for an adult 4/4 size violin within two days. We were referred by our daughter, who had frequented the store. We walked into this Batavia Music store not knowing anything about violins beside the basic stuff, and left with a wealth of knowledge. Tom (owner) is very pleasant; we enjoyed doing business with him. We were quite surprised that he bought an old violin from us, before we settled on anything he had in his inventory. He helped us make the right decision quality and price. It was a joy to be in the presence of so many beautiful instruments and an owner who really cares about his work. We will be back for lessons and care of a couple of other instruments.

Fantastic people, excellent service, and extremely patient! My youngest decided to start learning…read moreviolin. While we're a very musical family, violin isn't an instrument we're very familiar with so I had lots (and lots) of questions. They were very warm and reassuring. We met the owner and luthier, and both were genuinely kind and helpful. They helped us get everything we needed and went above and beyond in every way.

We have been using Austin's Violin Shop for our violin rentals and purchases for the last 8 years…read moreand have always been so well cared for! The instruments have always been great quality and the service phenomenal!

I cannot say enough nice things about Plainfield School of Music! My daughter takes guitar lessons…read morewith Chris. She'd previously attended another local music school, and was miserable. She ever wanted to go, and wasn't learning anything. She's been here for two months, and has learned a lot. She's eager to learn, AND practice at home. We were pleasantly surprised with the interior, featuring large rooms for lessons, a comfortable waiting room, and even a stage for performances. I was even impressed with their teachings of "learn to play what you love". There's something very endearing about a man looking like he belongs as a member of Metallica, teaching tweens how to play Taylor Swift. You pay $21 per lesson, and pay upfront for a month. They're very flexible with cancellations-they will actually reschedule your lesson (if you're sick, or have homework like my child). Highly recommend.

My son and I went for our first class tonight. Eric is our instructor, and great with both adults…read moreand kids. The location is great, staff is great, easy parking and a fair price for lessons. Is recommend them to anyone looking for any music lessons of any kind. Truly happy we are working with them!