I found out about Houston MRI & Diagnostic Imaging online after getting a request for an X-ray from…read moremy doctor. I called and spoke with Jocelyn. I told her I had just picked up the request from my doctor's office and did not have an appointment scheduled. She went above and beyond to make sure I would be seen that same day and that they would have all the insurance paperwork ready. She gave me her email address and asked me to send photos of the request and certain documents so that they could expedite everything. When I got there, everything went smoothly. Monica, the technician, was very caring and professional, as well as the ladies at the front desk. Thank you! I would return and would recommend this place.

Everyone was friendly and helpful. There was no wait and everything went smoothly. The location was…read moreeasy to find and parking was easily available and close.

My boyfriend was in a car accident and scheduled for an MRI test at this facility. They told him…read morespecifically to come at 1:15, we waited until 3pm til we were even seen, they did not give us notice for how long to wait and gave us attitude when asking simple information of what we were expecting. unprofessional my other doctors would give you notice if there were any complications or a long wait while this facility waisted our time and didn't give proper feedback back about our MRI I am disappointed about our first experience here and last respectfully.

Receptionist friendly. Med tech was rude and not very helpful. An MRI is already nerve wrecking. He…read morerushed me into the machine with minimal explanation. The machine was also loud, dirty, and the most uncomfortable I've ever felt in my life.

I'd like to thank the outstanding staff at Houston Imaging, Katy Fwy…read more Kristi, Shandra and Daria are excellent providers. I was seen promptly, my testing procedure was explained thoroughly and I was asked if I had any questions or concerns. The staff are professional, friendly and approachable. I would hope their monetary compensation reflects their professionalism because they are top notch! GB

Incompetence of sraffing - hispanic lady on thw phone is arrogant and has no idea about insurance,…read morepolicies, copays, etc. It seems she is suckind numbers out of ...... . Most lickely was hired from home depot parking lot. Spoke to three different people, receivwd three different quotes. Obviously staff doesnot care about reading agreement or learning business. Had to wait for cd with images foer almost two hours. Finally gave up and left,. They called 3 hrs later asking to come back to collect cd. 5 hrs of my life wasted.

Next to the Memorial City Mall, and if you hate this place, it's the Memorial Sh**ty Mall. If you…read morefeel sorry for the people here, it's the Memorial Pity Mall. If you think it's too small (it's not), it's the Memorial Itty Bitty Mall. If you think there's a lot of drug stuff going on in here, it's the Memorial Gritty Mall. And if you think the girls show way too much skin in here, especially up top, then it's the Memorial Titty Mall. Which is basically what happens when Barbi walks in here with me. Our bad. Absolutely spectacular set of buildings, glowing blue and white and silver in the night. One of the true glorious architectural wonders of the Houston area. Three stars for the hospital itself but 5 stars for the beautiful structure, and many of the reputable and admirable clinics and services located within. We've dealt with probably 70 different offices among the hundreds that are located here, and are happy to say we have friends in many of them. Very impressive indeed. Same can be said about Medical Center just south of downtown as well

I didn't make it past registration. As I left my house for my scheduled 7am imaging appointment I…read morereceived a call from MHIS telling me I was suppose to be there at 6:30am to register. Really? No one told me. A voice oozing condensation replied "You're suppose to be on the table at 7, we'll see if the technician can fit you in, we'll need to move your appointment". Since I live w/in a couple shakes to the MCMHH complex I rushed over, parked & hoofed it to the check-in counter. There was a patient getting checked in so I stood the required distance & the lady behind the counter told me to stand on the rectangle sticker that was in front of me & slightly to the left. OK, I thought we have someone with a control issue. A short wait & it was my turn. I was given some paperwork & was told that they "would have to call to see if the technician can see you". Whilst filling out the 1 page questionnaire, I noticed another person chatting up the lady that was suppose to call the technician. I noticed she did not make a call & figured she was taking her time. I gave her my paperwork & was a bit surprised when she said the tech would "fit me in between appointments". Huh, how do you know? Unless this was standard protocol for when someone was late. So no phone call but pretending you were doing me a favor. Got it. I was directed to registration & made my way to another desk & sat down. A few clicks & I was told "Your payment will be $XXX". No one told me that. No one called me to tell me to show up a half hour before my appointment. No on called to tell me what to do or not to do before my appointment (could I have coffee or water, eat??). I was told "we left you a message". Like that explains everything. I don't recall getting a voicemail. So I stood up & started walking away. The last thing I heard was "You can pay half today" as I walked out the door. No thanks to this poorly run imaging center. No thanks to the veiled rudeness as they try to come across all helpful & whatnot. No thanks.

Always making sure I do my annual everything to make sure I stay healthy!…read more This place had a same day appointment and I was surprised by how cute it was! I was in and out, and the service was so great! The person who took my imaging was kind, gentle and calm. Unlike other places there was no drama here, other places for this type of imaging make you go through a whole production. Nope not here! Such a hidden gem!

This was my first time visiting this location, and unfortunately, my experience at the front desk…read morewas very disappointing. The young man who checked me in spent most of the time looking at his phone and sending voice messages about things that were clearly unrelated to work. His customer service was minimal, and he showed very little courtesy toward patients. While I was waiting, I also witnessed him interrupt an older lady before she could even finish saying her name, abruptly asking for her ID instead. It came across as rude and unprofessional. Fortunately, not everything about my visit was negative. The CT technologist who performed my exam, Forest (like the movie), was outstanding. He was friendly, patient, professional, and very communicative. He explained every step of the procedure, made sure I felt comfortable, and found my vein on the very first attempt, which is usually very difficult. His professionalism and kindness completely changed my experience for the better. The front desk staff creates the first impression of a medical facility, and I hope they receive additional training in customer service and professionalism. On the other hand, Forest deserves recognition for providing exceptional patient care. He is a great asset to this facility.

I was so incredibly nervous to have an arthrogram on my inflamed hip. I cannot say enough good…read morethings about the staff at Woodlake MRI -- professionalism and kindness were the order of the day, and the pinnacle was Dr. Vidal, who had to give me two shots in my hip joint and literally I can say they were as painless as they could possibly be! He has over 30 years experience and it shows. I worried for nothing and am so grateful this went so well! I highly recommend him and his staff!

I brought my mom here for a cat scan and was very happy with the amazing attention we got from…read moreLatisha and Yakima. But sooo appreciate Latisha discovered that my mom was low on electrolytes and gave her an IV. Her discovery of this issue helped unravel whey she had been experiencing nausea and other things - it was from there that we decided to get labwork done and learned that my mom was extremely low on potassium. We were grateful for Latisha's extra care and attention.

This place was great with getting me in for my MRI's! Zulema and Keith got me in and out in a…read moretimely manner.

Bad experience all around. The facility is not in great condition, not updated, not nice. The nurse…read morein charge of putting my IV had no idea what to do, I was pinched numerous times on both arms, no apology. Completely unacceptable. The MRI machine was old and making lots of noise. Billing was also I correct, we paid that day and later on we received a bill requesting payment again, we had to call and clarify. Very sneaky practice. Do not recommend and definitely won't be back

The Billing department is very rude. The one specific lady who answers the phone does not respond…read moreto the clients politely instead disrespects and acts as if you are asking something really odd. I had called them a week ago inquiring about my refund and I was told to call back after a week and now when I did, this is how I was treated. I was charged a wrong copay and all i wanted to know was when I will receive the refund because my insurance had already paid them but instead she responded that she does not know and it could take years because there are only 2 ladies in billing department and so many locations. Interestingly, once I inquired further that you must know something or is there someone who would be able to answer me, she responds back with more rude responses when I told her that my insurance company will contact to clear any confusion, she responded with WOW!!! I told her you are being very rude when I am polite and she futher disrespects. Becareful, when you pay them, billing department is not going to help you. You will have to reach out to your insurance and complain. UPDATE: Someone called me back from the facility and already apologized which I greatly appreciate.

People at this place are not only incompetent, but also thieves…read more Avoid paying any money in advance or check with your insurance what charges to expect. They charge you in advance, but if insurance covers the cost, they do not credit you money back. If you call them and ask about, they jut put you on hold for hours, or never return your call.

Very thorough. Clean facility with a staff that genuinely cares. They were careful to escort me to…read morea different imaging clinic for another same day appointment.

When I called to make my appointment I asked if they were able to the image on my right knee. I was…read moreassured that they could which made me very happy since they are only a couple miles from my house The check in was quick, friendly and professional. I waited for 1 hour before the young lady that checked me in came and told me that they don't do the required cat scan. ONE HOUR!!!! Not very happy!!

I had a fabulous experience here yesterday while getting an X-Ray and an MRI. From the…read morereceptionist, Patricia Black, to the X-Ray technician, Jimmy Pedder, to the MRI Tech, Marquita Fountain, I was treated with kindness, concern, and a willingness to help me check in easily, move through each test quickly and easily and care given to me during the MRI which went above and beyond a normal experience. I was so impressed with this facility that I went and asked for each of these people's names. The building is in a strip center so there is no parking garage. I parked, went in, and Ms. Pat helped me fill out the form very quickly. Each person was kind, polite, concerned, and seemed to genuinely care about my experience while I was there. I cannot give this center a high enough review. They were excellent!! Jimmy Pedder took my X-rays and was efficient and quick. Special thanks to Marquita for taking my "claustrophobic" concerns to heart and making sure I was comfortable while I was in the machine. Ten stars from me!! Never going anywhere else for imaging!