As soon as you walk in this office someone is paying attention to you! They take your name you sit…read morein a well manicured waiting area. They dont have TV's in the waiting room because you DON'T wait long at all. Hygienist or assistant comes to get you and you feel like everything is about you. The Dr's are fantastic and very competent! This is an all around fantastic establishment! Kudos to you all!

I have been coming to Olympia Hills Family Dental for a few years now and the staff is always so…read morefriendly, they are very prompt with appointment times, the dentists are gentle and understanding, and also extremely friendly. I highly recommend them if you're in the market for a dentist!!

This NEEDS to be said. From the front desk, to the administrative, the management, the medical…read morestaff, medical counselors to the oral surgeon, I received the single most needed e mergency appointment I could ever hope to be blessed with this day, and not just any day, but on a day they were fully booked. To say they flowed like water, moved like an oiled machine, sang in harmony......believe,..these are all undersatetments. Kitty Haawk Smiles Dentristy in University Height, has me as a client for life. Saying they saved me is the truth. I am highly suceptible to infection. I have just managed to live through one that hit November 2024 along my spine and in my arms. This infection being so bad, it nearly took my life. Over 3 months of intravenous antibiotics, months of in home rehab. and I still cannot walk straight up and down(hunchback) but alive. In fact, pulling through percentage wise was not above 20%. The wonderful Dr's, Nurses and many medical teams at Stone Oak pulled me through. These are the bad types of infections. When you hear the word Mersa, yeah, that's the bad kind. Yet I was blessed and they were skilled. I have to be so very careful in everything I do. However infections I come by very easily unfortunately. Well as fate would have it, I just got out of the hospital on Topperwein yesterday spending a 3 day ordeal with an abssys molar. As I said, the first people I spoke with and told my plight, were the ladies at the front desk. I know they could tell I was scared, and I was. The ordeals I had gone throught. I was told by Topperwein Hospital get tooth wextracted immediately upon discharge. And damn straight that was my intent. So filled upon on 2 different types of antibiotics, one type which I constantly stay on because I get infection so easy, I set out to get an oral surgeon that could accommodate and extract the same day that took my insurance. NOT AN EASY TASK. I like to think by blessings again after hours of searching, along came Kitty Hawk Smile Dentistry and Orthodontics. They werent just experienced, knowledgeable, but they treated me as if I had been their patient for many many years and from the 1st person to the last, they all knew my case and issues as if they HAD truly known me for years. I was told what my options were, which they thought were the best options and why, and free to make up my own mind as to which route to take. All put me at ease and I cried because I knew this was all going to be in the past in a mattter of a couple of hours. I was totally floored. What person says they had a great time at the dentist. This very blessed and thankful 59 year old lady does. My brother told me I had an extra head growing out of my chin. You know that joke,.....Does your face hurt,,,,,,Well it hurts me. That was me. I thank the whole Team for taking care of me. From the Front desk,, to being able to sit with Jaimie M. and go over my options, she made my choices quick and easy. Especially, Christina Derosa for initially consulting over my issues and for actually getting to enjoy for the first time ANY visit to the "mouth" doctor. However, Dr. S. Atkins I sit here tonight and feel what nice work was done, how comfortable I feel tonight. No huge gaping hole, no pain to speak of really, (but yesI am taking the meds you prescribed), its like you took my meessed up mouth, fixed it and then dressed it up nicely for ease and comfort, but for making me get my courage back and pushing me just a little further in reminding me it was ALL about ME and MY comfort, also I cant forget the ladies that assisted Dr. Atkins, my pain matters, as does honesty. I got the straight forward version with smiles. Just how I like it. And I know you all think this is complete BS and overkill, but I dont give a damn. I am straight up, I am blessed I chose that number to dial after dialing out of service numbers, dropped numbers, no oral surgeons serving on the team for 3 hours and calling my insurance 5 times. Noone touches my mouth but you all. Thanks so much. Kathleen S Davis

We had a mixed experience at Kitty Hawk Smiles Dentistry…read more Unfortunately, my visit started off poorly due to the front office manager, Nikki. She came across as very rude and unwelcoming. She frequently talked over me and cut me off before I could finish my questions or receive clear answers. That kind of interaction is frustrating and not what you expect from someone running the front office of a dental practice. There was also a communication issue during the appointment. The hygienist was not informed that I was receiving orthodontic treatment, so the cleaning was started without removing the braces first, which should have been addressed beforehand. That said, the back office staff was great. The hygienist was very informative and took time to educate me on proper care and how often certain treatments should be done. The doctor and orthodontic staff were also excellent--professional, knowledgeable, and pleasant. Overall, the clinical care itself was solid, but the front office experience and communication need improvement, as they set the tone for the entire visit.

I just received dental care on my insurance so I decided to have a couple teeth checked because I…read morethought the old fillings were cracked. After checking on my insurance and finding out how much I was covered for ($4000) he decided I needed a few crowns. CACHING for him! He filled one of the old fillings and then did a crown on the one behind it. When the new crown was applied, it cracked. Instead of taking it off and putting a temp back on, he glued the crack and ordered a new crown. When I went in for the new crown, the old crown was of course glued on and it took over 30 minutes of grinding, picking and scraping to get the cracked one off. IMMEDIATELY after the numbing wore off, the tooth next to the crown, that had just been filled, started to ache. I couldn't eat on that side and anything cold drove me through the roof. I went back in to see what the problem was and was told I didn't have the right kind of toothbrush and I was brushing wrong. Also, I had a nerve showing because of plaque. It's funny that I didn't have that problem before the old crown was PRIED OFF!!!! My feeling is that a nerve was exposed during the process of removing the cracked crown and he did not want to take responsibility for it! He applied desenseitizer to the tooth and said I should be fine. Then to make matters worse, at checkout I was told I owed $50.00+ because the insurance only covered part of the charge. Needless to say, I will NOT be going back and will be filing a complaint with my insurance. I now will need to find another dentist to fix this mess!

Love the energy, the staff and the music that is played…read more Dr. Livingston and his staff take very good care of me and get me in very quickly always the next day. Usually I can't see enough about them

I stopped making appointments for routine cleanings at Oasis Dental in 2022 because they kept…read moretrying to guilt me into getting an implant. I keep my mouth fairly clean and haven't had mouth pain for 4 years. 2 weeks ago one of my fillings fell out. It's not painful, but the edges are sharp against my tongue. I called Oasis up and made an appointment to fix my filling. They already have my records, and maybe I'd get back into the habit of regular cleanings. They saw me 2 days after my filling fell out. Awesome. I go to my appointment. They take xrays and ask me questions about the severity of my missing filling. I've got no pain, it just needs to be replaced. They say they don't have time to fix it today and that I need another appointment. Apparently it'll take an hour. I was hoping to get it done, but no biggie. They can see me in a week. I take time off work to get my filling replaced. On my way out of my neighborhood they call and tell me they're pushing me back. Ok. Things happen. I get seated in a room 15 minutes after my appointment. Now my blood pressure is 2 points too high. They use one of those cheap electronic BP cuffs. I'm sitting in this dentist chair hoping my BP drops so I can get this work done that I tried to schedule a week and a half ago. They take my blood pressure 2 more times with the cheap cuff, tell me a few things about ADA regulations, and boot me out the door. I worked in healthcare. When a cheap BP cuff reads high, usually someone takes a manual pressure which is more accurate. I was 2 points high, probably at least partly caused by them delaying my appointment and now they won't treat me. If you didn't want me as a patient because I stopped routine cleanings 4 years ago, have the decency to tell me and not waste my time at 2 appointments. You could have told me last week that I should find a new dentist and I would have understood. Dr Galles may be an ok dentist but he is not an ok person.

I have been going to Dr Galles at Oasis for 13 years and despite what other posts I am seeing, it…read morehas been the best dental office I have been to. Everyone is kind and helpful and absolutely look forward to my visits! From the front office greeting me with a smile and welcoming, to the dental assistants like Christine always cheerful, to the Doc coming in each visit to check up on me and joke about how long I have been coming there. Always been great.

I went there for the first time for a the doctor when he was evaluating my gums was reading out…read morefives and sixes and I know for a fact if I was five or six, I'd be bleeding every time I b so I canceled my next appointment to have a deep cleaning went to another dentist and I was 2 and 3. I did have one was a five and one other area that was 5 and a six and then he wanted to pull out a tooth that had a crown on and wisdom that was not bothering me so if you feel you need a second opinion, I would get one.

Antibiotics and steroids on board. Finally getting relief and moving in the right direction…read more Grateful

There was a constant theme of failing to disclose important information to me, lack of empathy, and…read moreDr. Taylor was rude at times. After spending thousands of dollars at this office, I was never treated like a valued customer. -Crown Delivery (Nightmare) I went in the office for the delivery of my crown on #31. I was in pain the moment the assistant started to take off my temporary crown. Dr. Taylor then gave me a series of injections to numb me. Those injections were ineffective and I still felt severe pain while the assistant prepped my tooth. This led to clear frustration and mistreatment by Dr. Taylor. I spent 2 hrs at this appointment for the crown delivery and I was in pain the entire time. The lack of empathy, poor explanation and flat out rude response to my questions by Dr. Taylor destroyed my confidence in this dentist office. -Failure to Receive Treatment Plan The dentist failed to give me my treatment plan after my initial visit. I had to ask several times for my plan before I received it. Once I received my treatment plan I was shocked because it contained several treatments that were not discussed in the initial appointment. I was initially told I needed 2 root canals and to replace an old dental bridge. Turns out there was several cavities, a deep cleaning and a crown needed on #31, I was never made aware of. No one in the office made any effort to go over my plan or asked if I had questions regarding the treatment plan when it was finally handed to me. -Failure to Disclose Crown Materials I was not given the option to choose my crown material for #30. I was told they would be using porcelain and did not think about the possibility of other options being available. I received my treatment plan after getting the temporary crown on #30, the price was crazy expensive and no one at the office went over it with me so I started researching online all the different treatments. I learned there are several types of crown materials with different cost and durability. I asked the dentist at my following appointment if I could get the rest of my crowns in a different material. He then advised me on the 3 other material types I could choose from. I determined porcelain was not the best option for me and chose a different material for the remaining crowns. Why was I not given the option to choose my crown material in the first place? -Failure to Disclose Cost of Crown I went in one day for a root canal on #12, but I decided I wanted to finish the crown on #30 before starting #12. They placed a temporary crown on #30 and told me to come back in 3 weeks for the final crown. When I went to check out I was hit with a $400 bill for the crown that no one disclosed to me prior to the work being started. -Deep Cleaning Consent Form & -Failure to Go Over My Chart Prior to my deep cleaning I was told to sign a consent form stating "I understand I have periodontal gum disease". I was very confused because I was never told I had a gum disease. When I asked the assistant to clarify, she asked me " did the dentist show you the screen of how all your teeth look and go over it with you". I told her no he did not. The dentist then reviewed my chart with me and determined I do NOT have periodontal gum disease. Why did I have to sign a consent form stating something that is NOT true in order to receive the deep cleaning treatment? Why did the dentist not go over my chart with me in the initial appointment? Based on my experience I would not recommend this place to anyone.

Dr Cynthia Wang has terrible bedside manner. Rude dismissive and condescending. I was referred by…read morethe VA for an extraction with nitrous. When the nurse started going over what was being done she mentioned bone graft. I hadn't been informed about this so I asked to speak to the Dr. Unfortunately the explanation led to me asking what materials were going to be implanted into my body ie donor bone, cadaver etc. She literally went and got the box to read. SHE DIDN'T KNOW. I asked again if this was needed only for a later implant or if it was necessary. She kept saying "well you don't have to get it". So I'm supposed to have a material implanted into me from who knows for the rest of my life. At this point my anxiety and stress are extremely high. After not knowing what material was being used I asked again. Was it only necessary for the implant or needed for the procedure. She flat out said "I already explained it to you already". I stood said "no, you will not speak to me that way" and walked to the front. I asked for an office manager but they have none on site. I had to wait to speak to another dentist who will be treating me tomorrow. I can't wait for the VA to send me somewhere else. I can't keep waiting to get this taken care of. It's a shame because this use to be a great office. Many people have dental anxiety and having a dentist with a compassionate calm bedside manner makes a world of difference. The front desk and nurses are wonderful. It's unfortunate. I will update after tomorrow's visit.

Had a recent pang of tooth pain and had to get over my fear of the dentist, called the office and…read morethey were super quick to get me scheduled and very sympathetic on my arrival when dealing with my white coat syndrome. Dr. Yo was great to work with, checked in frequently with 'how are you doing,' and 'do you want me to explain the procedure as it goes on or just knock it out? Which will help your mind be at ease.' She was very easy to talk to, able to help find and take care of the issue quickly and I genuinely left like 'Why did I have that fear,' I'll be scheduling any exams there going forward. Location is easy to find, office is pretty bustling and busy but all the staff was friendly and mindful of patients being seen. The team who helps you figure out the financial end as far as your insurance breakdown and out of pocket expenses were helpful in making decisions as well.

The care quality and office experience is horrible. They brought on a dentist and I went to go see…read morethem. I had them do the Invisalign and fill a cavity and about halfway through the Doctor up and left, and when they filled the cavity, they did not take out the cavity and left the cavity underneath the filling and it ended up breaking my tooth and now I need a crown don't trust this dentistry. They hire dentist that are unreliable and they don't take care of their patients. if the dentist up and leaves they try and find every excuse why it's not their fault.

If I could rate a 0 star than I would. They waste your time. They accept insurance but than two…read moredays before your appointment that you have waited on for 6 months (after 2 reschedules) they wait until you show up to the actual appointment to tell you that none of the dentist there are in network. What a terrible place. This has happened 3 times. So they waste your time. I do not recommend this place. Not at all. Vileta, receptionist,gave terrible customer service too. In person and on the phone. This is not it especially if you expect to have a successful business.

They did a good job on me today! The staff is very friendly I had Dominique greet me and go over…read morethe procedure I was getting today and answered any questions before the dentist came to see me ! Didn't wait too long either it was quick but got everything I needed today done and no complaints.

My previous dentist was great! I only left bc he moved his office across San Antonio. I was blessed…read moreto find Advanced Dental Associates! Nancy is my dental hygienist & she's fantastic! Not only is she completely thorough during my exams (she checks things in my mouth, tongue & jaw that nobody else has ever checked) but she is also a great person! She is friendly & fun! Getting a cleaning can be boring but it isn't with Nancy. She's wonderful & does a fantastic job. She takes pride in her work. When I walk out I know that my teeth & gums are clean & healthy. In 2019, I had to have a crown done. Dr. Long worked w an outside provider, Eddie w Dental Tech to get my crown to match my teeth perfectly. (I'll be writing a glowing review for him also) I'm so impressed by how much he cared that my teeth matched. I care a LOT about my teeth & the last thing I wanted was to have to get a crown much less one that didn't match. My crown matched perfectly. It has been well over a year since I had it done & I haven't had one issue. I waited to write this to make sure I was 100% happy & I definitely am... The staff is also phenomenal here. I met Jasmine on day 1. She is the best! So friendly & sweet! I just love nice people & EVERY person behind the front desk is fantastic! Right before I leave I usually check out w Lata. She is wonderful too! I wish I could remember the entire staffs names. They all deserve recognition. After my last dentist (he was actually a periodontist) I never thought I'd find another dental office that I loved but I have! Right HERE! For someone that loves their teeth as much as I do, Advanced Dental Associates has been a blessing! If you need something as routine as a cleaning or serious dental work done, I completely recommend giving this dental office your business. I am sure that you won't regret it. 12/4/21 Wow! It has been over a year since I wrote this draft & completely forgot to publish it BUT here is the GREAT news! The staff is still amazing. The dentists are still phenomenal & I will never let anyone clean my teeth again except for Nancy bc she is truly the most gifted and thorough dental hygienist on the planet . I swear she has only gotten BETTER! (Who knew that was possible?!) Idk ANYONE who loves their teeth or whom is as obsessed w their teeth as I am. So, when I say this... I mean it. If you need a dentist, look no farther. Their customer service is unparalleled! During my last visit I met Dr. Castillo & she was fantastic! She has such a friendly & kind demeanor! From the minute she walked in to examine me she made me feel at ease. I also met Amelia, a manager at the office. She was great! She was professional & yet still recommended a great restaurant for lunch w a friend of mine! When I checked out, Frankie helped me schedule my next appointment. She didn't just make an appt for me & push me out the door. She was friendly & made conversation w me while we found the perfect time for me to come back in. If you have read this entire novel then you too care about your teeth & my best advice is "CALL Advanced Dental Associates & make an appointment." Go ahead & tell them that Melissa Vadillo referred you! They'll know you really care about your teeth bc you'd have to, to have read THIS long reviews!

This review is not directed to the dentists at Advanced Dental Associates. I have been seeing Dr…read more Edwards for over 20 years. I started seeing him when he was located in that strip mall off O'Connor and Nacogdoches. He is probably the best dentist in San Antonio bar none. And I have been seeing Dr. Long since he started working there. This review is directed at (you guessed it) the office staff that handles the dental claims and communicates with it's patients...the ones responsible filing claims in a timely manner and communicating this process clearly to the patient. Definitely was not done in this case. In December of 2025 I had 2 tori removed. I was pretty sure insurance was not going to cover this. They (Riley) gave me a treatment plan that reflected my cost was around $1400 dollars. After the procedure when I went to pay I was told I owe $1701. I thought well they have overcharged me in the past but I always got a refund in a timely manner (after the insurance claim was filed). Also in all the many years i have been using them they have always filed to my dental insurance in a timely manner. And insurance immediately sends me a statement saying yes it's covered or no it's not and this is what you owe. Well that never happened in this case. The only thing that was filed initially was the sedation medication used. And it listed no surgical procedure. So insurance denied it saying basically what was the procedure? And I couldn't get an answer on why the office did that. They did file another procedure which was not the tori removal and my insurance paid it ($219) but it had nothing to do with the tori removal. And it was not performed on me. Bottom line: they never filed the tori removal to my dental insurance. Yes, most likely it would have been denied. But, now I could have appealed it. I would have to have shown it was medically necessary. Confusing the matter was that I called in late January 2026 asking about the filing of the claim and was told that I might be due a refund. I'm thinking why would I be due a refund? Now I'm totally confused. So I finally decided to just talk to one person (Riley) so I dont get conflicting info every time I call. She said she is working (communicating with corporate office) on my claim. That totally confused me again. Told her I just want my tori removal to be filed to insurance. She gave me a cryptic answer that she either does not get involved or has no control over the dental insurance part. But after several phone calls she said she would call when she knows something. Nope. That didn't happen. Fast forward about 4 months. I got a text from the office saying I owed another $337. When I called Riley I said I thought you were going to call me when this was resolved. She answered something to the effect she had a lot of people to call.