***Warning*** Would NOT recommend this office for a variety of reasons. Mind you, I was never rude to them. That's just not me.
1.) I myself was unaware that this dentist is essentially riding the reputation of the old office dentist/ownership. Apparently the entire office staff has also turned over several times as well since Navarro took the office.
2.) Navarro (the main dentist guy) was rude, dismissive, dodged and blew off questions, sorely lacked bedside manner, and was passive aggressive. I think being abusive with tools in your mouth qualifies as passive aggression.
3.) I was charged for a follow-up appointment that was in regards to pus leaking out of the gum line of two teeth he recently worked on (over $100 for him to take an instant x-ray, look at it for literally 2 minutes and tell me that's just how my gums are there).
4.) He did actual damage to my gum line in the aforementioned follow-up appointment with a probe. As far as I know I'd need a gum graft to fix it. When I called after noticing the damage was not healed over a month later I was told "that was already there"--an outright lie. Zero responsibility taken.
5.) The desk people get dodgy and wanna just blow you off when you call about follow-up issues. You have to call back and press them to get them to take it seriously. What prompted me to go ahead with this review was that the desk gal (Fallon) for the second time told me "I will get back to you" and blew it off.
6.) They're money hungry/very expensive, which is fine when you're paying for great work and service but that is NOT what I received. If you have a PPO plan with a cap on it they just see a pot of honey; apparently once they've licked it mostly clean they no longer really have to care.
7.) I suspect unnecessary work was charged for and performed, though I can't prove this and I partially blame myself for not doing enough research into how to identify a dentist that is a POS and what they may pull.
8.) He apparently makes significant errors interpreting his own x-ray exams; when we were almost finished completing what he claimed were the necessary fillings, he out of the blue said "hey there's this other one over here I just noticed, it could need a root canal if you don't get it soon." Really?? That just slipped your attention, eh? Isn't that what x-rays and multiple nurses people pay through the nose for are for? Shady.
9.) One of the fillings he did now hurts when I eat things like apples, and it shreds the floss when I floss that tooth. This does not seem normal, and was certainly nothing he'd mentioned would/could happen. Again, that lack of bedside manner/at least pretending to care.
I can't fully express the depth of my disgust. Yeah, there are lots of good reviews on their site but apparently a lot of them are from years before Navarro took over. Read what the people unhappy with the place have to say too.
7/21/23 ***A quick update to my recent review:
It's been around 2 months since I had cavities filled at this office, and there is still pus leaking out of my gums at 3 different sites (one of them being the spot where he actually separated my gum's connection to the tooth using a probe). The site of the novocaine injections is also beginning to get sore. I read that it's very difficult to cause infection via novocaine injection with today's technology but it looks like Navarro may have managed it. Needing follow-up exam and antibiotics through a different dentist.
Thanks so much Elite Dental. Keep up the great work. read more
