My experience in the office was positive. The staff are friendly, the dentists are accommodating and understanding, but the billing side is a nightmare. I went in for an exam to determine the treatment plan for my work. I was quoted almost $3000.00 after insurance for the work that needed to be completed. I paid all of that up front and was told by the woman handing me the bill that I would actually most likely be refunded a substantial portion of the bill because they over charged me on purpose in case more work was discovered that needed treatment later. I had little expectation that I would actually get money back but I was happy that it was a possibility and even more happy that I felt as though I didn't need to worry about payments. I had been saving up money for this for over a year. I was scheduled for two sessions to complete all the work,. After the first session. A few of my cavities were overfilled and caused pain and discomfort. I explained this during my second session and asked for it to be taken care of, the dentist likely forgot but there were still multiple teeth after the second session that still were in pain and overfilled. A crown that was made was also massively oversized, the other crown had to be delayed because it was so oversized that it couldn't be placed. I came back for another visit to get that crown placed later and to have more of the previous work already done be fixed again. I had to call off work and lose money in order to do this because I thought everything would be done in two visits as I discussed with the dentist. At the end of it all, everything was taken care of, the dentist did not charge me for the work that had to be fixed. I'm not upset about those issues. Nothing ever goes perfectly and that's okay. The problem is that months later into the new year I was sent a bill for over $800 dollars that I owed. When I attempted to explain I was told that I should have paid more for my services than what they billed me and said that I was getting "free" treatment, the reality is that I was coming back to the dentist to fix the errors from the first two visits. That's not a discount, that's hours of my life that I lost and money lost from not being able to be at work to take care of what was supposed to be done the first time. As of writing this, I've been in contact with Elite Dental trying to dispute the bill and understand where the charges are coming from because the only billing information that I'm being given is missing a lot of important information. CDT codes are not present, there are multiple charges that have no explanation, insurance write offs, adjustments, it doesn't explain what charges are not covered, or what charges amount to the remaining balance. I've been sending emails promptly and then do not hear back anything for days at a time. Communication is extremely one sided and when I finally get someone they basically disregard what I am saying and just tell me that I need to pay the entire bill. Finally, what lead me to writing this review, I was still awaiting a reply on the same questions I've been asking for weeks now. They sent me an email saying that my account had been sent to a new "department" and gave me a number with no other information. I called the number and found that they had referred my bill to a collections agency while I'm in still in the process of working through the bill. All of this has been incredibly difficult, they are not communicating effectively and refuse to find common ground or understanding with my perspective on the problem. I paid a very large sum of money upfront with the express understanding that this was the FINAL bill from Elite Dental and was told that I would most likely be refunded a portion of it, only to find out 3-5 months after service that they want me to suddenly pay over $800 out of the blue and they refuse to explain exactly why I owe this and for what specific treatments. Making it impossible for me to communicate with my insurance to ensure that I am getting the proper coverage from them. read more

Elite Dental Care of Jackson, Tn. is only interested in taking your insurance and money. The quality of care is awful! I went to get my back tooth extracted (#30) was given pain medication with nothing for infection. After the extraction, the place where my tooth was extracted pained me terribly. Called twice that week was told they'll reach out to the doctor to see if I should come in or be prescribe infection medication. Here it is almost 2 weeks later and no one has reached out to me with a solution. This is the worst dentist office I have ever experience in my whole entire life, so save your money and go somewhere else where you are valued and cared for. read more

This place is a rip off. Their customer service is absolute trash. We paid for our services in advance, in full. They decided, without consent to fill a few extra teeth that weren't even scheduled and charged us $500 for it. When confronted, they swear they had the consent to do so. Unprofessional, and had the audacity to tell me that our insurance hadn't paid yet, so we still owe them an extra $100. I wish I could give them no stars. read more

Dr Bruce Hamilton was my dentist since I moved to Jackson (approximately 15 yrs) until he retired. I have dental anxiety and was reluctant to find a new dentist. Elite Dental Care has provided routine cleanings, etc so far (2 visits). I have had the same hygienist both trips, I apologize for not remembering her name, but she has been excellent. Throughout the xrays and cleaning she routinely checked to make sure I was doing ok. This trip they identified some issues that needed to be addressed. They thoroughly discussed what needed to be done and why. I was given an estimate of my out of pocket expense and an appointment set up to meet my scheduling needs. Cant really find anything to provide constructive criticism on. Thank you for your great service! read more

So very Disappointed in the service provided from elite dental Center. The staff there is great and friendly. I had an upper denture made prior to that I had had the same denture about 12 years. My new upper denture that they made back in the summer will not stay in place . My old dentures look better and fit better than the ones I paid Elite Dental approximately $1000 to make . When I talk to people I now spit so I have to cover my mouth. When I called the office the young lady said I need it probably an adjustment it would probably cost around $275 more. When I ask her why I was paying more money to get my dentures to fit right she said everyone after six months just about has to have an adjustment. So I'm wondering why I wasn't told up front that I'll probably have to pay another $275 in six months. I thought this was a good place to have my dentures remade after waiting so many years to have them done. I will never go back and will tell everyone about my results and Experience read more