BUYER BEWARE -- A RESOUNDING THEME! Granite we had installed in our basement bar area merely separated on the slab seam due to a faulty epoxy mix as did our outdoor bar area - common theme? The granite has separated and they NEVER came back to repair their own work! Since we didn't use the basement bar, but maybe twice a year, not a big deal. The repair for the basement bar has been requested since February 2016, requested again in June 2016, and about every 3-4 months since then! Growing rather TIRED of trying to get the repair complete since 2016, I made concerted effort to contact the owner, Patricia, at least a dozen times since July 2021 telephonically, text, and email. Messages left with staff NEVERgot back to Patricia or she was ignoring me. Every time you call about an issue, it appears to be forgotten by her or her staff. I finally had to stop in the showroom and found her there about a week ago. Patricia informed me that her staff had given me a message when they hadn't. I asked her if she wanted to check the phone record. Once again, I had to tell her what my issue was and she said she would take care of it. She stated she no longer does the installs, she subcontracts the install work. Our entire home has granite purchased from Elite from the time they first began growing their business. She has received at least 12 kitchen or bathroom installs from referrals given to her from my wife's business. When we began our relationship in 2008, she and her then husband stated, "If you ever have an issue, just contact us and we will take care of it!" Because they were new growing their business, we were understanding. However, it is no different today. ALWAYS an excuse for not getting a job done! I'm "out of office", "Can I reschedule?", "Not enough fabricators", "Not enough installers", "Forgot your appointment", "My car had to get repaired", etc. It's like a teacher asking the student where his/her homework is and the kid replies "my dog ate it"! Calling within less than an hour prior to the job to inform you they are not coming that day! They ask for measurements and pics and end up losing them! Completely UNACCEPTABLE! After calling her installer, she calls me back and states there will be a charge of $125. I guess this is what she considers "taking care of it"! I stated, "I am not paying for a faulty install repair". Patricia does not want to be responsible, she lacks attention to detail, she lacks business honesty and integrity, and does not understand how to run her business and take care of her customers I guess we'll have to get someone else to repair the work and job Patricia should have completed. Even though she may have a decent price, that is not all you need to know and have concerns about! Just know that if you decide to purchase, it most likely won't be satisfactory and you will spend an inordinate amount of time and other resources to get it correct! read more

Elite Countertops - Text Message to Patricia Jun 2016 - Countertop Installation Near Me - Fredericksburg, Virginia

Great work at very reasonable price. When comparison shopping I found Elite to be in lower than other quotes. 2 things to keep in mind if you're getting new countertops... First, no other countertop place (I contacted 3 others) also did the backsplash tile work. They all referred me to a tile place/guy and I really preferred to only have to deal with 1 company. Second, no other installer would touch the sink. I either had to remove/re-install myself (I opted to keep my current porcelain sink) or call a plumber. But expense was included in Elite's quote (which would have cost me about another $500-600 for 2 plumber's visits). We did have minor SNAFU with the backsplash - the delivered tile was wrong, and I did not catch it until nearly half the job was done. But a phone call and a photo to Elite (Patricia) and they made it right with minimal hassle by removing what what put up, re-ordering and completing the job the following week. We had no problems with punctuality as other complained about in the Google Reviews. I'd definitely use them again and recommend them. read more

Elite Countertops - After - Countertop Installation Near Me - Fredericksburg, Virginia

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Elite Countertops are great! They came and measured and brought several samples the first visit including pictures of the slab we wanted for granite. The countertops were installed within a week and included a sink. The plumber arrived the same day after the install of the countertops and completed the sink and new faucet. Great experience and we love our new countertops, sink and faucet. We are still waiting on the backsplash we ordered from Home Depot to finish the project. I wish we would have used Elite Countertops for everything! read more

Elite Countertops - The before - Countertop Installation Near Me - Fredericksburg, Virginia

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We had a great experience dealing with Patricia and her crew from Elite Countertops. It took less than 2 weeks from the time we selected our quartz countertops to the time that they were installed. The team did a fantastic job and everything went like clockwork. My husband and I highly recommend their services. read more

This company is the best in the area. Patricia was very knowledgeable about all of her products and really made us feel confident about hiring her. Out of the four estimates we got she was by far one of the most affordable especially since she was providing us with more for the amount of money we were spending. Her crew did a fantastic job and was really meticulous. They did a very thorough inspection when the job was complete. We could not have asked for a better experience. Will be using elite countertops again on our next home read more

I recently hired Elite to come and install granite in my kitchen. I have 90 square feet so the job was not small. They worked with me from beginning to end and were available to answer any questions I had throughout the process. They installed my granite correctly and were on schedule. There was one small hitch with an added item but they communicated with me via email until the issue was resolved. I would recommend them to others. read more

We had an appt @12 pm 1/12/19. But Alex called @ 12 pm that she was going to be late due last minute customers came into the showroom. No big deal and she showed up @1 pm. Got the measurement even we provided the kitchen design layout that shows all the measurements. She promised to give us an estimate as soon as she got to her office. Then right before she left "If she doesn't get the estimate to us that day it will be Monday morning. But most likely the same day ". She assured us to have the countertop installed by following Friday 1/18/19. We were ready to sign the deal that day. But she couldn't do it. We called her on Monday and Tuesday several times and left messages. Finally called us back stating she may not have the accurate measurements. So we sent her the kitchen layout with the measurements again. 2 hrs later again called me to know the sink specs and we provided to her while we were doing our grocery shopping. Even though the kitchen layout shows all the necessary info to price the job out. Together we calculated 36 sqf. of countertop and that was way extra. She returned with an estimate of 45 sqf. On Tuesday 1/15/2019 at 6:00 p.m. We then call her about the problem with the SQF and she told me that the owner told her to charge the extra SQF because of the angles. When we measured the counter top we accounted for the waste. Alex told us you can talk to the owner on 1/19/19 when she returns from out of the country. The problem with this is Alex told us 3-5 day and we would have an install now this company because of the mismeasurement and price price gouging we have blown our install date. She told us a price of $3100.00 on the jobsite and now its $700.00 Then ALex had Mandy call me and get very inappropriate with us calling me a ***** This company has no true leadership and I can't believe what they called me very bad experience. I will be contacting local news channels to express our experience. read more

This company helped me and my wife tremendously we had a horrible job that a company did I was very upset she came out to my house did a free home estimate offered to do the entire kitchen and they gave us a free sink and cutting bored because of how upset we were with the other company it was a fast job and the customer service was amazing contacting us asking how we like it The owner herself came to our house after the installation and came to check on how we are liking it if everything is good. Very professional and very helpful best company I've come across with the best customer service and very caring to the customers attending to everything I wanted. read more

we selected granite counter tops, a sink and cabinet resurfacing for our kitchen. The granite installation was attempted on schedule but the installer did not level the counters and did not prepare the counter brackets to attach to our dishwasher. They said they would complete the counters when they came for the cabinet work. They came to resurface our cabinets. They brought a teenager along with the same individual who "installed" the counters. The said they would cover the cabinet openings and we did not have to remove anything. Due to the extreme odor from the spray product We left the house. Upon returning, we found the teenager working by himself. All cabinets were uncovered and all of the contents were covered with spray. They also sprayed our new flooring and appliances. They placed a fan in the window to blow out excess spray and did not remove the screen. We had a large circle of spray on the screen and on the outside walls near the window. They had removed the cabinet doors to finish in their paint shop. They returned the cabinet doors, unfinished. We constantly contacted the office and spoke with Patricia who was our sales person. She came and looked at our damages she said they would make it right. She stated on more than one occasion that customer service was important to them and they cared deeply about their reviews. She also said our doors were bring finished in the paint shop even though they had been returned to our home before she arrived. The original installer returned and tried to remove the spray from our belongings with a solvent. Upon inspecting the doors we found that they were not finished. We expressed our dissatisfaction to Patricia and her worker many times and despite promises nothing improved. They returned and took the doors back to their paint shop. We finally went back to their store and were informed that they were not interested in completing the job. Our doors were laying on a table in the showroom and had been primed again on one side only. We had to hire another contractor to complete the work properly. I advised them that I intended to file a complaint with Better Business and other means. We received a letter from their attorney advising us to stay away from their business and making threats of legal action against us!!!! Do not trust your home to this company!! read more