Drove from Rochester, NY to Buffalo, NYto look at cars and we got a great deal on a car that wasn't…read moreeven on his lot yet & he got it to us the same day. Fantastic service and it was such a pleasure doing business with Hamed. Highly recommend.

Review of LA Auto Sales and Service…read more I feel completely used and taken advantage of by LA Auto Sales and Service. On 11/8/24, I handed over every bit of my hard-earned savings as a down payment, trusting this dealership to sell me a reliable vehicle. Instead, they handed me a nightmare on wheels--a car riddled with issues that couldn't possibly have been caused by me in the short time I've owned it. Within the first three weeks, problems started piling up. One of the keys constantly gets stuck in the ignition and sometimes won't start the car. The car felt like it had transmission issues when letting off the gas and braking, only for it to later be confirmed that the turbo was completely blown. This wasn't a minor inconvenience--this was a catastrophic engine failure that had clearly been brewing long before I ever bought the car. Then the check engine light came on 20 days after I bought the vehicle, pulling a P0171 code. I brought it in on 12/3/24 after Thanksgiving, only to sit there for over three hours, waiting for answers that never came. They admitted they didn't even have the proper tools to diagnose the issue fully and sent me away with yet another appointment a week later. It got worse from there. Additional codes like P0420 and P0496 appeared, and the check engine light has practically been a permanent fixture on the dashboard. When I finally had a trusted repair shop inspect the vehicle, they uncovered the truth: the catalytic converter had failed, the turbo was completely destroyed, and an entire page of error codes was present. This car was a disaster waiting to happen, and LA Auto Sales and Service sold it to me knowing full well it was in terrible condition. Despite this being a vehicle I've owned for less than two months, I've been left to shoulder the financial burden. The dealership begrudgingly covered $600 of the catalytic converter repair, leaving me to pay the remaining $600 out of pocket. Then came the turbo repair--a staggering $1,600 bill that I had to take out a loan to cover because the dealership refused to help. I didn't give them broken money, yet they sold me a broken car. I've never felt so used and abused by a business. LA Auto Sales and Service clearly doesn't care about its customers or their safety. They took my money, gave me a car that was falling apart from the moment I drove it off the lot, and washed their hands of the situation when things went wrong. I wouldn't wish this experience on my worst enemy. Do yourself a favor--stay as far away from this place as you can.

From the owner: The staff here at LA Automotive Sales has been happy serving the Lackawanna, NY area and would love…read moreto help you with your next vehicle purchase. Every car we sell comes with a free comprehensive CARFAX vehicle history report. We will do our best so that you leave with a smile on your face and are totally satisfied with your purchase.

We have purchased our last 3 cars from here, they have been amazing. Low mileage, great price, VERY…read morereliable cars. I just recently purchased a Jeep from them, amazing features and a seedless process! Highly recommend!

Great car so far no complaints not pushy and has a nice…read moreselection of cherry cars to pick from at better prices than the big box places. There is a reason this guy's been in business for like 30 years ! i will be back thats for sure ....

Went for an oil change and inspection! I was in and out in less than an hour, the service was…read morephenomenal. I've found my new spot for car service! Thank you!

Vehicle towed to the shop on Sunday and drove home Monday afternoon reasonable labor rate and new…read morepart installed w one year warranty on part. Awesome service.

Tomasello's does excellent work at very reasonable prices. They are friendly, professional and…read moreupfront about everything from start to finish. No surprises, no pressure just honest advice and quality repairs. It is very refreshing to find a mechanic who is fair and direct. I highly recommend them.

No explanation, but I promise Ryan is the gruff greasebag you want poopyin it up and welding your…read moreSh#% back together in fun, unique, and possibly questionable ways. Those who know, know, its weird the shops on the high road and not the other way around.

1 star. We purchased…read more2 vehicles from Hamburg Motors, and both ended up having serious issues requiring engine replacement. That alone should have been enough warning. Do not trust anything Terry says. While one of the vehicles was at West Herr Hyundai getting a new engine installed, their technicians informed us that the vehicle also had a broken coil spring and a broken stabilizer link. Terry was told about this and said to just bring him the receipt for the repairs. When we brought Terry the receipt, he suddenly said he didn't know which account David Chaplin wanted it charged to, so we left the receipt with him. When we returned, Terry's entire attitude changed after David decided he would not cover the repairs. The only reason I am giving 1 star instead of 0 is because David did cover the towing cost for the vehicle. My advice to anyone considering buying from Hamburg Motors: take the vehicle immediately to a trusted garage and have it fully inspected by a mechanic you trust. Do not rely on their word alone. Also, NYS will investigate any shop that willfully passes a vehicle inspection improperly for up to 6 months from the date of purchase. Keep your bill of sale, get a written quote for the faulty parts, make sure you get pictures of the damaged parts, and file a VS-35 form with the NYS DMV if needed. This vehicle should never have passed a New York State inspection.

We stopped in their lot on Friday, May 22, 2026 to see what cars they had. Ended up test driving a…read more2016 Ford Explorer. Liked the car and began the paperwork to purchase it. I had been driving a rental car while looking for a replacement car, because this Explorer was not ready to take home yet, Dave offered to pay two more days of my rental car until I could pick it up; this did not happen, just empty words on his part. I had a decent sized down payment and when I asked what the total was and how much was being financed, he gave me an amount and said that includes a two year warranty. You sign everything on an ipad these days so it wasn't until days later when I read the email sent to me that there was no warranty included, he charged me $1895 for a two-year warranty. Never asked if I wanted to buy a warranty, told me it was included and then added it to the purchase price. To date, I still have no paperwork on a warranty, what it covers or does not cover, who its with, what to do if I need to use it, ectera. The next day, Saturday the 23rd, he told me I could come Tuesday the 26th to pick up the Explorer. On Tuesday, I called three times to see when it would be ready for pick up. By this time I had to turn the rental car back in so I had to Uber to the lot to pick up the Explorer. Finally on the 3rd call, I was told to come after 3:30 p.m. to pick up the car. I get there after 3:30 p.m. and told I can't have the Explorer today as there is a huge crack on the windshield right in front of the driver seat. There was no crack when I test drove it Friday. Now, I question if there was even a crack in it on Tuesday. So I took an Uber for nothing. He did give me a loaner for this one night so I could drive home and drive back the next day to pick up the car. Dave seemed super nice, but now knowing he added a almost $2K item onto the cost without even asking, I feel duped and would not go back there or recommend anyone to his sales lot.