Return customer. I loved my car I got from Right Direction Auto 5 years ago. I use them for my…read morevehicle services and inspections. At my recent inspection appointment, I just commented I might start looking for an upgrade. Jordan, Jackie, Mike and Joe all worked with me for vehicle size, all my "need to have options", "would like but not a deal breakers" and if I wanted certain colors. They looked at stock in both locations to find the car. This was not a rush, we had time to look. I ended up getting the perfect car. thanks to all involved.

They are BS & they can care less about their customers. ONLY care about the MONEY…read more Poor Service Poor vehicles / say they have fixed something & have not (just covers it up) THEY JUST SUCK ALL AWAY AROUND 1 start is 1 too many for this place

Drove from Rochester, NY to Buffalo, NYto look at cars and we got a great deal on a car that wasn't…read moreeven on his lot yet & he got it to us the same day. Fantastic service and it was such a pleasure doing business with Hamed. Highly recommend.

Review of LA Auto Sales and Service…read more I feel completely used and taken advantage of by LA Auto Sales and Service. On 11/8/24, I handed over every bit of my hard-earned savings as a down payment, trusting this dealership to sell me a reliable vehicle. Instead, they handed me a nightmare on wheels--a car riddled with issues that couldn't possibly have been caused by me in the short time I've owned it. Within the first three weeks, problems started piling up. One of the keys constantly gets stuck in the ignition and sometimes won't start the car. The car felt like it had transmission issues when letting off the gas and braking, only for it to later be confirmed that the turbo was completely blown. This wasn't a minor inconvenience--this was a catastrophic engine failure that had clearly been brewing long before I ever bought the car. Then the check engine light came on 20 days after I bought the vehicle, pulling a P0171 code. I brought it in on 12/3/24 after Thanksgiving, only to sit there for over three hours, waiting for answers that never came. They admitted they didn't even have the proper tools to diagnose the issue fully and sent me away with yet another appointment a week later. It got worse from there. Additional codes like P0420 and P0496 appeared, and the check engine light has practically been a permanent fixture on the dashboard. When I finally had a trusted repair shop inspect the vehicle, they uncovered the truth: the catalytic converter had failed, the turbo was completely destroyed, and an entire page of error codes was present. This car was a disaster waiting to happen, and LA Auto Sales and Service sold it to me knowing full well it was in terrible condition. Despite this being a vehicle I've owned for less than two months, I've been left to shoulder the financial burden. The dealership begrudgingly covered $600 of the catalytic converter repair, leaving me to pay the remaining $600 out of pocket. Then came the turbo repair--a staggering $1,600 bill that I had to take out a loan to cover because the dealership refused to help. I didn't give them broken money, yet they sold me a broken car. I've never felt so used and abused by a business. LA Auto Sales and Service clearly doesn't care about its customers or their safety. They took my money, gave me a car that was falling apart from the moment I drove it off the lot, and washed their hands of the situation when things went wrong. I wouldn't wish this experience on my worst enemy. Do yourself a favor--stay as far away from this place as you can.

From the owner: The staff here at LA Automotive Sales has been happy serving the Lackawanna, NY area and would love…read moreto help you with your next vehicle purchase. Every car we sell comes with a free comprehensive CARFAX vehicle history report. We will do our best so that you leave with a smile on your face and are totally satisfied with your purchase.

We have purchased our last 3 cars from here, they have been amazing. Low mileage, great price, VERY…read morereliable cars. I just recently purchased a Jeep from them, amazing features and a seedless process! Highly recommend!

Great car so far no complaints not pushy and has a nice…read moreselection of cherry cars to pick from at better prices than the big box places. There is a reason this guy's been in business for like 30 years ! i will be back thats for sure ....

Went for an oil change and inspection! I was in and out in less than an hour, the service was…read morephenomenal. I've found my new spot for car service! Thank you!

Vehicle towed to the shop on Sunday and drove home Monday afternoon reasonable labor rate and new…read morepart installed w one year warranty on part. Awesome service.

Tomasello's does excellent work at very reasonable prices. They are friendly, professional and…read moreupfront about everything from start to finish. No surprises, no pressure just honest advice and quality repairs. It is very refreshing to find a mechanic who is fair and direct. I highly recommend them.

No explanation, but I promise Ryan is the gruff greasebag you want poopyin it up and welding your…read moreSh#% back together in fun, unique, and possibly questionable ways. Those who know, know, its weird the shops on the high road and not the other way around.

While I haven't purchased a car here I have had my car serviced here. The car sounded loud enough…read moreto wake the dead. I spoke with Chris, the man who runs service, and asked him to take a look and let me known what's needed and more importantly what it will cost. When I got the call from Chris he explained what was needed and the probable cost. He also offered several options and their probable cost as well. I told him what I chose and he said he would get started and call me when it's done. When I got the call I went to get the car. It was waiting. Chris told me the price and it turned out to be less than he thought. He also let me know about some other things that will need to be done in the future. When I got in the car it was clean and just the way I left it. If you need service on your vehicle you would be wise to check here. They work is done as promised and the price was reasonable. It's hard to find a reliable and honest mechanic but there is one here

1 star. We purchased…read more2 vehicles from Hamburg Motors, and both ended up having serious issues requiring engine replacement. That alone should have been enough warning. Do not trust anything Terry says. While one of the vehicles was at West Herr Hyundai getting a new engine installed, their technicians informed us that the vehicle also had a broken coil spring and a broken stabilizer link. Terry was told about this and said to just bring him the receipt for the repairs. When we brought Terry the receipt, he suddenly said he didn't know which account David Chaplin wanted it charged to, so we left the receipt with him. When we returned, Terry's entire attitude changed after David decided he would not cover the repairs. The only reason I am giving 1 star instead of 0 is because David did cover the towing cost for the vehicle. My advice to anyone considering buying from Hamburg Motors: take the vehicle immediately to a trusted garage and have it fully inspected by a mechanic you trust. Do not rely on their word alone. Also, NYS will investigate any shop that willfully passes a vehicle inspection improperly for up to 6 months from the date of purchase. Keep your bill of sale, get a written quote for the faulty parts, make sure you get pictures of the damaged parts, and file a VS-35 form with the NYS DMV if needed. This vehicle should never have passed a New York State inspection.

Service was amazing and fast. Got off the highway because tire was losing air. They got us in…read morefast, fixed tire quickly, and we were back on the road in 30 minutes. Amazing customer service, and fair prices.

I wouldn't go anywhere else. Expert mechanics, trustworthy business. Friendly, Professional and…read morereliable.