I tried calling and I guess they are now having residents answer the phone. The lady who was…read moreanswered said she was a 90-year old Korean lady and there was no one younger than her there, and no one who spoke English

Lookup report complaints. Facility is segregated & some prior residents feel like they're going to…read moreget kicked out & facility turned into a Korean only place~https://secure.dss.ca.gov/CareFacilitySearch/Search/Detailview/197607682/740/#detailview LPAs reviewed files for ten (10) residents. Facility does not handle money for residents. The following residents' files were missing appraisals/needs and services plans: resident 1 (R1), resident 2 (R2), resident 3 (R3), resident 4 (R4), resident 6 (R6), resident 7 (R7), resident 8 (R8), resident 9 (R9) and resident 10 (R10). R7 and R10 have incomplete physician's reports that do not include information regarding residents' TB (tuberculosis) status. LPAs reviewed medications for the same ten (10) residents. LPAs observed missing medication orders from physicians in the following residents' files: R1 and R2. LPAs observed missing or incomplete centrally stored medication records in all 10 residents' files. LPAs observed the following residents missed medications: R2, R8 and R9. LPAs noted that the medications were left in the bubble packs, however staff had noted that the medication had been given. LPAs also observed that R3 requires injections and R3's physician indicated that R3 is unable to administer the injections. Staff at the facility indicate that they test R3's glucose levels and assist with giving injections. Staff that administer the injections and test the glucose levels are not Registered Nurses. LPA reviewed files for four (4) staff regularly scheduled at the facility. Staff 1 (S1) and Staff 2 (S2) have expired first aid certifications; S1's expired in June 2015 and S2's expired in February 2015. Staff that distribute medication have appropriate training. All staff have required training. Upon arrival to the facility LPAs met with Registered Nurse (RN)/Staff 5 (S5) who informed LPAs that he/she has worked at the facility for two weeks, four days per week and oversees facility caregivers. S5 indicated he/she assists all residents as needed. LPAs noted that S5 does not have a criminal record clearance and is not associated to this facility. Pursuant to Title 22 Division 6 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 809-D): The licensees representative was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights. Exit Interview Conducted / A Copy of the Report Issued. https://secure.dss.ca.gov/CareFacilitySearch/Search/DisplayWebReport/197607682?iRptNum=10&reporttype=INSPECTION Licensing Program Analyst (LPA) Nino Santos conducted an unannounced complaint visit to this facility to initiate the investigation on the above complaint allegation. It is being alleged that the facility does not have sufficient spave to facilitate activities. During the visit, LPA conducted interviews, toured the facility and reviewed facility sketch/floor plan. Information received from interviews revealed that the facility activity area was moved from a former activity room/area to a section of the dining room. The former activity room measured approximately 30 feet by 30 feet and the section of the of the dining room being utilized for the new activity room/area measured approximately 23 feet by 21 feet. Information received also revealed that due to the layout of the dining room, the view of the resident(s) that participates in activities is obstructed and/or is hindered causing delays and/or interference with other functions. Based on information received, the allegation is deemed SUBSTANTIATED. Per California Code of Regulation, Title 22, Div 6, Chapter 8 the following deficiency was observed and cited: (Refer to LIC9099 - D). Exit interview conducted, appeal rights discussed, and a copy of this report was issued. https://secure.dss.ca.gov/CareFacilitySearch/Search/DisplayWebReport/197607682?iRptNum=5&reporttype=COMPLAINT

After our dad had a fall that resulted in an ER visit and unexpected lung cancer diagnosis that was…read morerapidly effecting his brain and memory, my family knew our dad needed to be placed in an assisted living facility immediately. We knew he specifically needed to be in a memory care unit, and we are so thankful that Harbor Heights was able to take him in so quickly once it became clear that we needed to find a facility as soon as possible. After comparing several options, we chose Harbor Heights because of the amount of staff that spoke Korean and would be able to communicate with our dad, and because the facility seemed to be better run and cleaner than several of the others we considered. Though his stay was ultimately very brief before he passed away, we are so thankful to the staff here for caring for him and helping our family through this extremely difficult and emotional time. Thank you to all the staff who cared for my dad.

I found out there are over 60 people on the waitlist to get into this facility. So put your name…read moredown asap if you are considering this place.

Olympia has professional staff who attends to the personal needs of the residents…read more Everyone there treats the residents with respect and dignity. The staff is wonderful and can be considered a friend. Considering the stress and depressing nature of convalescence, they are always cheerful and encouraging towards the residents. The facility lacks modern amenities but makes it up with staff personalities. Quite frankly, I was turned off, when I first entered the establishment. After I saw how they managed daily care, I understood the difficulties of covalent care and give them applause for doing the thankless work that nobody else will do. Bravo!!!

My mother stayed at the Olympia Convalescent Hospital (OCH) for 3.5 years and although she left us…read morelast week to be in heaven, I wanted to truly thank the entire staff here for their incredible care and compassion throughout her time at the OCH. When your loved one is in a facility, you place your trust in the care of others and pray they'll be in the best hands possible. My mother wasn't the easiest person to care for, but this staff showed so much patience and care throughout her time here. They are very responsive and consistently nurtured the seniors here like it was their own relative. The dining caters to individual needs and is quite delicious. The team does a wonderful job on day time activities, walks them in the beautifully remodeled courtyard, showers them in a timely manner, and clothes them with fresh smelling laundry. The PT staff are just so wonderful - the entire team with their smiling faces are so welcoming. I need to recognize the heart and soul of the OCH, the head nurse - Grace. I've actually known Grace prior to my mom arriving at the OCH and her professionalism, honesty, unbelievable responsiveness (she actually called me from Asia on vacation) and warmth are beyond words. My heart can't thank her enough for everything she's done. The OCH is so blessed to have her. The energy and strength behind OCH comes from Esther Kwun. She will ALWAYS pick up her phone and go out of her way to help. Her humor, smile, and lovable personality are indispensable qualities that represent the OCH with such professionalism. I will miss her so much. A big thanks to Noel, who handles the finances. He is just a joy to talk to and I'm thrilled he's physically recovered so well. Claire and her partner, who does a marvelous job with social services never make mistakes. Their attention to detail in taking care of all the patients there keep things so organized. My mother, who was blind, just adored hearing Claire's lovely voice. Dalila, who my mom said was the best CNA there deserves a shout out. Thank you, Anna and others who gave her the best showers. Thank you Ernesto for the pleasantries every time we see each other. To the new guy, Joseph, who seems to be another wonderful addition there. And of course, Station 1, with Deborah, Marissa, Victoria - you all are just FABULOUS! .... and to my ever reliable, Hailu, who I will dearly miss. There are so many folks that I know I'm missing, but my heart is overjoyed and eyes filled with tears, that my mom was so well taken care of at the Olympia Convalescent Hospital. The Lord blessed us. THANK YOU and my family wishes the entire staff the very best!

Thank you Sara, Mae Hee for your services and taking care of my father in law. The ladies here are…read morecaring and wonderful with the patients. There is always a calendar of activities and if you're looking for a long term care facility for your Korean speaking family member this will be a great facility. Parking is a pain so park across the street or up the hill. The team communicates very well and will give updates. Our father loves the food there it's all Korean style meals and they have lots of fun activities. Christian based sermons.

It is Wednesday, March 22nd at 11:30 and we found an elderly person on the floor in the middle of a…read morebusy road with a wheelchair (Bastenchury). I rang the elderly care facility, Greenfield Care Center of Fullerton, a woman who answered the door said the person didn't belong to them. Within 5 minutes multiple nurses came out and eventually took responsibility. The cops and ambulance showed up at the scene but no one advocated for her due to language barriers and age. How did this person get out with a wheelchair? She couldn't walk or get up? Doesn't speak any English. If a family member sees this we are willing to share what we saw. Sorry we didn't know what to do.

This place is a scam. They will charge your insurance even though they are not nurses . They don't…read morehelp out with anything, having your family members lay down only and be told that if they have to use the restroom for anything to do it on a doggy pad. If you actually love your family don't leave them there.

Diana lied about not having a supervisor on duty transferred me to John fake name I'm sure . And…read morethen Sheena who denies being the supervisor and then claims to be the supervisor they will kill your family here . Believe me !!!!!!' I know it's cheap but worth a life never !!!!!!!! they run the facility by themselves she states just the caretakers are there according to her . This facility leaves my uncle hungry , they lie about if he's there or not. can NOT GET AHOLD of him no Mather how many times I call and I will post the call logs and BBB Review they drug their patients and have them sedated so your family cannot contact you and ask for help many times we've asked to bring him food and tbh don't allow it. Of course when someone calls they're upset they take your money and then make sure your family dies The 5 star review under me is with them his review isn't worth a cent ! He gets paid for you to bring your elderly there

just wanted to send a BIG THANK YOU!!! my three little egyptian princesses were treated like…read moreroyalties. All vets performed high standards, caring and gentle approach. Prices are very nice and affordable! Thank you team

I am so thankful to the wonderful staff at GPCH! Special thanks to the crew who cares for my dad as…read moreif he was their relative. During these times it makes the world of difference to know we have super heroes watching over our loved ones. Thank you!! I have to thank the supervisor nurse Risa whose compassion, care, and professionalism is exceptional ! She's an incredible nurse and even a better human being.

Dawna at City View Memory Care in Los Angeles has been instrumental in making the journey easier…read moreand smoother than we could have imagined, admitting my sister (who has Dementia.) She is smart, kind, caring, cheerful, and truly goes above and beyond to make sure that my sister is made comfortable and cared for and that my family and I feel confident our sister is in a safe and happy environment. The staff is all wonderful! Celia, Marcia, Avi, Mendy...and etc. all an excellent top-notch team working there.

My family's experience with CityView has been wonderful from day one. Placing my father into memory…read morecare was one of the hardest decisions we've ever made, but the quality of care here has given us incredible peace of mind. From the moment we met Dawna B., we knew we were in good hands - she was compassionate, professional, and walked us through every step with clarity and empathy. The entire team is attentive, warm, and truly cares about every resident's dignity and well-being. The staff consistently go above and beyond - they get to know each person individually, are responsive to needs and preferences, and always greet family and residents with a smile. My father's routine, grooming, meals, and engagement in activities have all been handled with genuine care. I'm so grateful to have found a community where my dad is happy, safe, and thriving. Thank you, CityView, for the exceptional care you provide!

My 91 year old mother is a patient at this facility. I am a RN consultant and visited many…read morefacilities, and this is one of the best I have seen. The facility is clean, the care is wonderful, and the food is ok. Plus their Assistant Director on Nursing, Janet Snow RN, oversees the overall care the patients receive. Great job Country Villa! Grace Aquino RN

1st day our relative was admitted to their faculty he was a bit combative since he has certain…read moremental health issues, they didnt bother to pit a red alert to staff so later that day je walked away from the faculty. Yea its been a headache, fortunately they found him nearby.. still we aren't to happy w this place .. that is a red flag!