CURRENTLY UNDER BOTH STATE AND FEDERAL INVESTIGATIONS!
If you are thinking about moving [a loved one] here please consider what my sister and my mother have endured in the last ten months (March-December 2017)...mom's security cameras in her apartment have exposed this horrible place and CBS2 News just did a story exposing them as well.
Calls for help go unanswered weekly to this day, even after multiple calls to the front desk. When you inquire with staff as to why, you are told there aren't enough caregivers to answer every resident call. You will need to drive here to assist your loved one yourself while asking, "What are we paying for?!" Our mom has chronic kidney failure after living here.
Dementia/Alzheimer's residents who are supposed to be kept on a secured separate floor, per the residency agreement, are moved in and on to assisted living floors. They scream at all hours of the night, enter your unit uninvited, pull down their pants and defecate right in front of you, demand to sleep with you, hit you for no reason, call you derogatory names and walk around naked.
The facility will bill you thousands of dollars in advance for services then fail to provide them. When you bring this to their attention and ask for a credit to your account, they ignore you and continue to charge you for the services they are not providing. They will threaten you if you don't continue paying for the non-received services they will evict you (extortion).
Dehydration/5-day Hospitalization stay due to Cityview not providing you with, or encouraging you to drink any, water. Salivary gland infection due to the severity of the dehydration stops you from eating. When your doctors advise Cityview you are OK to return to finish your recovery at home with not one but THREE antibiotics, Cityview's administrator Murielle Chochron will deny your return (illegal) while going off on your family with emails like "The hospital thinks you're so controlling of your mother they are calling Adult Protective Services on you." "You are a sick person. Get help." When you show her emails to hospital staff they will be appalled.
Serious infections, like upper bladder infections and the infection above, go unreported to family. When you start to get agitated (a sign of infection) due to the infection being left untreated, management shows ZERO compassion.
ADA accommodations (handicap-parking space, handicap-accessible bathrooms) we requested ignored for 14 months until HUD started its investigation.
Incorrect medication given on some nights; no medication at all given on others. Yes, Jay G. we too experienced this horror on not one but several occasions.
Ms. Chochron will ignore your emails and concerns or, when she bothers to respond, will call you names like "Sue happy family member" "Criminal" or simply write back "What do you expect?" when you bring to her attention for the 40th time that no one responded to your loved one's call for help. If you continue to pressure her, Ms. Chochron will start accusing you and your family of outrageous, slanderous, wholly unfounded behavior so they can try to unlawfully evict you.
Housekeeping wrings out their dirty mop on your carpet daily, cleans the toilet with dry paper towels. You will need to clean the room yourself, daily.
We caught one caregiver stealing supplies by bringing small plastic bags with them. Residents talk about their stolen items (e.g., jewelry, credit cards, collector's items) in the dining room during meals.
When you alert Ms. Chochron that your mom was hit in the legs with her wheelchair by a Cityview med tech, she will tell you she reported it to Social Services and the police and "your mom is going to spend hours and hours having to talk to them." When you inquire with Social Services and the police and they tell you no such reports were filed, Chocron will then accuse you of lying about the incident. Ms. Chocron entered our mom's room while on hospice and yelled in front of her that my sister was after her money for her retirement.
There is no supervision in most activities. A female resident hit, not once but twice, our 96-year-old disabled mother who is confined to a wheelchair. Cityview management didn't even put ice on our mother's injuries. CityView promised it would keep this woman away from our mother. The same resident slapped her several times, including across the face, a second time when CityView staff sat her right next to our mom, and once again no ice applied to a hematoma, swollen face, two scratches. This is just a snippet of what's going on at this very disturbing senior living facility. One woman they were trying to evict in December committed suicide.
Feel free to reach out if you'd like to review the State complaints and citations. They got a new license # assigned to them in December so they're able to fool people.
A registered sex offender lives on the 4th floor they will fail to disclose. read more