A Nursing Facility That Became a Second Home…read more
Palazzo Post Acute has become a second home to our family -- a rare gem in a nursing home system often associated with a bad reputation.
When my mother first arrived over two years ago following surgery for a brain tumor, we were cautious. We had already experienced two other facilities that fell short -- even endangered her life. But what unfolded here, over months and years, was a level of care that steadily earned our confidence. This review has been two years in the making -- and I'm glad I waited, because what I can say now is grounded in long-term consistency, deep gratitude, and respect that was built over time.
TRUST TAKES TIME
The first few months were stressful -- late-night calls, early falls, and trauma from prior SNF experiences. But I quickly saw that when concerns came up, the Palazzo team responded -- calmly, professionally, and with accountability. That allowed me to breathe again. I realized: I wasn't doing this alone.
LEADERSHIP MATTERS
Administrator Simcha Stern sets the tone. His leadership is human and grounded, and his presence is felt -- he literally walks the hallways, talks with patients, he speaks directly with families, responds to concerns, and truly advocates for better care. Director of Nursing Kristina is responsive, level-headed, and solution-oriented. And Dr. Kadakia, the Medical Director, has been one of the most compassionate and collaborative physicians we've ever worked with. He's not just clinically excellent -- he listens.
NURSES WHO CARE
RNs David, Bobbi, and CJ are dependable, clinically sharp, and communicate clearly. They've guided us through complex care needs and offered a sense of calm in challenging moments.
LVNs like Victor, Calvin, Jonathan, Michelle, Aldren, Yonas, Isha, Rowell, Clelia, and Doris are the daily heartbeat of the floor. Each brings professionalism and warmth. Victor's humor, Aldren's songs, and Michelle's positivity are just a few of the ways they uplift my mom and our family.
CNAs: THE UNSUNG HEROES
Certified Nursing Assistants are the eyes, ears, and heart of this place. They bathe, lift, feed, soothe, and spend the most hands-on time especially with the most vulnerable of residents.
Claudia is a true lifeline -- Mom calls her "Mama," and it's a title she's earned through trust, presence, and deep care. Teresita brings joy and motivation. We're also incredibly grateful to Zabraia, Heidi, Gabi, Carlos, Fatima, Safina, Kristina, Mohammed, Shay, Salma, Earl, and so many others whose names we may not always know -- but whose work we see and deeply appreciate.
THERAPY & RECOVERY
Stephanie, Director of Rehab, is an incredible leader -- a motivator who advocates for her team and residents alike. Therapists like Maggie, Wilson, Timothy, Leo, Mark, Arman, and Tico helped Mom regain strength and dignity. We also thank Jaymie, a restorative nursing assistant whose steady support has made a daily difference.
SUPPORT STAFF THAT MAKES IT ALL WORK
From Victoria in Quality Assurance, to Romel and Pamela in Social Services, to Maede and Carol in the Business Office -- the behind-the-scenes coordination has been thoughtful and efficient.
Shawn in Activities brings joy to the facility, transforming holidays and daily life into something engaging and personal. The front desk team -- Josephine, Jasmine, Stephen, Chris, and Fatima -- provide warmth and structure. And cleanliness? Always excellent, thanks to a skilled and cheerful Environmental Services team. Ramil, in maintenance, is kind and professional.
FINAL THOUGHTS
Palazzo isn't perfect -- no place is. But what makes it different is their willingness to listen, evolve, and truly partner with families. They show up with care. They remember names. They make it personal.
This is the third nursing facility my mother has lived in. It's also where my father recovered after a heart attack. And it's the place Mom has resided in the longest -- over two years now. We've been through hospitalizations, rehab, recovery, and long-term stabilization. Through it all, Palazzo has held steady -- and held us.
If you're looking for skilled nursing care that honors both clinical excellence and human dignity, you're in good hands here. And if you're reading this from somewhere else, may it remind you: care with heart is possible. Keep advocating. Keep asking questions. And when you find a team that truly cares -- let them know it makes all the difference.
-- Liza Camba, Family Caregiver & Advocate
On behalf of the Camba Family
