Building a business that works seamlessly is difficult and I can tell that Elevate is always trying to do better and it shows! The amount of equipment, kind staff, size of locker rooms and additional workout areas alongside a recovery room, is amazing. Those who have attended a few different gyms know that this one has a majority of what we need. The price is fair and I have seen small gyms without amenities charge the same or more. For anyone who has complaints I encourage you to offer solutions or communicate with the business instead of leaving terrible reviews. I am thankful to have a place to go 4:30-5 am to start my day. Keep up the great work Elevate! read more

I've been going to this gym since it was Golds. I feel like it has gone downhill ever since. For the price of the membership, the place needs so much work and TLC. The biggest example.. the treadmills. Without fail, there is always at least 5 broken at a time. I think money should have gone into newer machines and workout equipment over a bar that's beer open (just my opinion). read more

I hate this gym more than anything in the world. I hate this town. I hate everyone. It's so depressing in this gym. Dark, dreary, musty, crappy. Crap town. Get new carpet. Get new equipment. Brighten up the place. Play good music instead of this rap/techno crap. Get a clue everyone is wearing headphones they hate it so much. Charge 100/200 a month to upgrade the place. I'll pay. Get rid of the scums that come here. It's awful. I'm dying. The staff is okay tho I guess read more

Today is 08-25-25 i went to Elevate to do excise and I was waiting for one press 45 minutes. She was on the press and she dont eaven doing excise. She is on phone watching videos. The guy come ask her are she finish she said no, after 15 minutes same guy come and ask again she said no..he walk again and he cam again after 20 minutes ask her she said no. 4 of us telling her she need leave the press and let guy do his excise I was waithg too. We told her she is on phone not doing nothing. She start screaming and telling us we do harassment to her. I walk away. And one Latin trainer come he told other guys to live the place. I told him what happen he did not listen he said if we dont like how they run business we can cancel membership ship without investing situation. So she can stay all day in the press not letting no one to use. They dont have onather same press. I went to customer service and I cancel my membership. If she can do what she want and many other why I am paying for gym just looking the press. After I cancel I went pass his office and I trow my membership crad in his table. And I walk away from gym not finishing my excise. I am going fund inather gym. read more

When it's good it's great but lately they can't find anyone to show up at 4:30am to open! I have been a member less then a year and this is the 4th or 5th time that this has happened. I have a very tight window to work out every morning and this truly impacts my day. Very disappointing that a club that could be great is failing like this! read more

The gym is ok. However, the building is constantly having issues. Water problems/ showers. The biggest concern I have is with the spin studio. I reported a missing ceiling tile months ago. There is insulation exposed. And when you get a large number of people huffing and puffing on spin bike's you can be sure that you're breathing some of that in. I've notified the front desk and the manager multiple times. I've also alerted the instructor. I really enjoy spin class. It's been 2 months since I reported this. Still no fix.. so beware of utilizing that room read more

Elevate Fitness - Missing tile. Exposed insulation - Gyms Near Me - Syracuse, New York

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Predatory business practices !! They will lure you with a nice talk about how easy to cancel your membership, while in fact they will make you check a box in their iPad without giving you even a piece of paper to know what you are signing for. If you are leaving town and want to cancel your membership, they will refuse and will threaten you by collection agency if you don't pay their membership/ fees for a year. It's a hostile place I don't recommend read more

I'm gonna have to knock Elevate down to four stars; although what I said in my previous reviews holds true, there has been a some issues I have recently noticed: 1. The driveway to the rear parking lot is atrocious (pot holes etc.); must drive very very slowly down it or risk vehicle damage. The front parking lot is often full. 2. They have taken on so many customers, especially swimming lessons, that you cannot always get a turn in the pool. 3. The "5 star Locker Rooms" do not provide towels, and the single hand dryer in the bathroom does not work well at all. 4. There is only one water fountain on the gym floor so you will often have to wait in line to use. 5. The roof leaks- nothing like some ice cold water hitter your head while you are swimming. read more

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Things are not the way they were when Elevate first opened. There is room for improvement in customer service. read more

By far one of the worse gyms I have been to... The membership cost is ridiculous as well as the fee. The equipment is broke sometimes and it takes forever to fix. I told an employee 17 different times that a machine was broke and it still isn't fixed. I'm super glad I joined a rival gym and it is way more affordable as well as clean and machines working. Do your research before joining there are better gyms out there for sure read more

Started membership, not able to continue. They refuse to let me out of contract. Forced to pay 11 months for unused service. I offered someone close to me taking over my membership, complete unwillingness to work with me. Zero desire to work with customers and come to a reasonable agreement. No wonder why they have 2 stars and are losing money. Terrible business practice. read more

I have been a member at Elevate (formerly Gold's) for 15 years. From many great days of playing racquetball to now primarily using all the many available pieces of aerobic and weight equipment and machines, Elevate has consistently delivered the high quality exercise experience that more then satisfies my needs. The staff keeps the facility in order and very clean for a gym. The showers and locker room are more then adequate and again kept clean. Now with Covid in play they have introduced a vaccinated only admittance policy which I heartily applaud them for. The fairly new filtering purification ventilation system delivers good quality air. The members are pretty good about wiping down the equipment with available sanitizer after each use. The desk staff is friendly and responsive. What more can I say. George Gary R. read more

Reserved a court to play pickleball. My husband and I had never played. The people working there did not know how to set up the net and left it to us to figure out. Took us a bit as we never had played and there were a lot of bars to connect. Wasted 20 mins of our court time staff didn't seem to care. Won't go back. read more

What a joke. I've tried to call for two full months to join. I have bad knees and I want to use the pool. I've been told for two months that someone will call me back because no one on the phone knows about their prices. I never get a call back so I called today which is Sunday. Bria Liverpool was obnoxious, called me names, laughed at me and hung up. Now there's a good sales person. The woman into wet holred at me, told me she didn't deserve this which I don't understand because it's her job,Refused to help me and hung up. The part that kills me as if they're not answering the phone for me, they're not answering it for others either. They totally gave up working today. Do not go there. They are just another ignorant punk gym with horrible people. What kind of Jim has one person working the whole place alone? read more

Stay away if you do not look White. The front desk people are great, but the General Manager, Rachael, is pretty low key racist. I emailed them over a month ago that I had to cancel my membership for a sudden move out of state. I sent them the necessary paperwork. She never answered. After I finally got her on the phone, she refused to give me my money back. Before hanging up she stated that there was maybe am issue of "language" that led to "communication issues". read more

Bottom line...i believe they don't value customers and have questionable business practices when it comes to retaining members. My experience with the Dewitt site was highly unfavorable. In the middle of the pandemic my account was unfrozen without my knowledge or permission and when I requested that my remaining months of membership be honored...they tried to force me into signing an annual contract. They no longer have my business. My advice...go the YMCAs of Central NY, you'll feel much more valued there. read more

Plenty of weights. Don't try to ask a trainer a question.. I was told more than once that they only answer questions if they're getting paid. I had to cancel my membership due to multiple things being stolen & never being able to get to anything. Guys were either always talking, or texting. Cardio machines are outdated & turn your music up if you raise the incline on a treadmill.. or just bring your own WD40. One word of advice-keep everything on you. My phone was stolen while I was putting a weight back, and despite cameras being around the gym, they are not on. The only working camera is posted above the men's locker room. read more

I cancelled my membership today due to ongoing drama at the gym. The management is often rude to members and don't take concerns into account, and some of the instructors (while many are wonderful) have been incredibly rude, condescending, and even cyberbullied members in an effort to come out on the good side of some of the gym's drama. They also aren't great about maintaining the pools and other problems. I loved this place for a long time simply because of the cameraderie in the group classes I attended, but it's no longer worth it to me and I would recommend going somewhere with better service and a better vibe. read more

I was a member of this gym and had no problem HOWEVER I cancelled my membership 4 months ago and they keep charging my debit card. I have called them over 5 times and was assured each time that they cancelled my membership but alas the next month I get a call and a charge. This place has the WORST customer service and cancellation process. Don't even bother signing up, it's a contract you will never get out of. They are crooks read more

Decent club. Enough free weights and dumbells for anyone. 2 full cages with bumper plates. Large selectorized area. Small track that goes around the weight area which is ringed by cardio equipment. Large clean co-ed sauna. Locker room is a bit dated but mostly clean. Things they have I did not use. ...pool, hot tub (co-ed) , gx studio, racquetball courts and tennis courts. The desk staff in the early morning is pretty friendly. My only complaint has nothing to do with the business. ..just the patrons. It seemed on each of my visits, I was the only person I saw wiping down equipment. There are plenty of stations with spray and towels. It just seems this common courtesy is not common practice. read more

I've been there 30 years and my lifetime membership went up 10% each year. This year I was supposed to pay around $420 for my annual dues.I asked Tom, the owner if it could be switched to a monthly membership. He said yes. When I got to the desk to pay, Rachel and Tia said I had to pay an enrollment fee even though Tom never mentioned it. I left several messages for Tom to call me. Rachel, Tia, and Tom are very important people and will never call you back. I quit my membership after 30 years because they don't care about people they just care about the money. Now I get constant emails that say come and train with us. And when I reply it must be a robot because they don't reply back. Very disappointed. I said goodbye to a lot of friends just because the people at elevate do not care. read more

I had the absolute worst experience with the general manager Rachael Dydyk. Other than my interaction with her I have loved this gym since I joined about a week ago. The classes have been wonderful and everyone is so friendly. Unfortunately today, while I was sitting in the racquetball court taking a water break, Rachael came in and asked me to pull my mask up. I apologized because I had forgotten to pull it up in between sips. She then said that she had had to speak to me about it multiple times, which is not true. I told her this was the first time I had ever spoken to her in my life and she said I was lying. I know I have also never even taken my mask down at the gym before because this is the first time I remembered to bring water. On my first day at the gym, the front desk employee explained the mask rules and I have followed them ever since. Rachael was incredibly rude during this encounter and was either purposefully lying for effect or refusing to the entertain the possibility that she could be mistaken. I tried to let her know maybe she had me confused with someone else, but she would not stop and I am now very turned off to the gym. But again, nothing but kind words for the front desk staff and the classes, which have been incredibly enjoyable!!! read more

I have been a member for 3 years. The price is great for all the amenities that are available. ( Sauna,Pool, Tennis Courts, Yoga) Staff is friendly and always encourage me to stay motivated when training. Fitness instructor David has a great insanity class in which I have made significant gains losing 15 pounds over the last year. They have one of the finest running coaches in the northeast(Kevin Collins) He's the most positive, inspiring person you will ever meet. The facilities are always spotless. By far the best run gym in town. read more

I don't recommend this place I signed up and changed my mind I called with in the same week (I have the date and time I called) as enrolling and the person I spoke with took the information and would take care of it. Never explaining that I needed to come in and fill out a form. Then a month later I have a 89.00 charge and I called and after a week of leaving messages I finally got a call back and they refuse to do anything about it saying that I did not come in and fill out the form. They were very rude and I spoke with a supv. and they were still unwilling to do anything. So know I am being charged 40.00 a month for a gym I refuse to step in because of how rude they are. read more

Good place to train. The equipment to train on is good and my overall experience is good.

The gym "floor" has a nice layout with a track around the weights and weight machines, and ellipticals treadmills etc on the far walls. Rows of TVs for all of the treadmills, and a few scattered TVs on the floor. The pool was changed from 8ft deep at the deep end to 4ft all the way, which was a big disappoinment for me, and now that it is 4ft a life guard is not on site. There are a ton of great classes to choose from, Yoga, cardio group classes like "fight", spin classes, etc. Unfortunately there was some apparent drama early 2018 that led to an instructor being let go and some very hurtful things said around what was a very high school sort of clique of people. Not something I need around me in my workout space. It's a good gym, it really is, but the recent changes made me cancel my membership and pursue somewhere that I can feel positively about. I found that when I had concerns, management treated me in a very dismissive way, such as when I was approached sexually by a much older man as a very young woman and he continually made advances upon my sister and I, and the gym did not so much as speak to him. My concerns went unhelped, and I found that to be reason enough to leave. I give it a 3 star rating because it has everything you need from a gym, but not the nice positive vibe I'd like and it was confirmed to me by management not addressing what could've been a dangerous situation or citing that he clearly broke codes of conduct or gym rules (or at least what should be gym rules!) read more