I want to share my disappointing experience with Randy, the owner of Metro Fitness. I moved In July…read moreand was committed to investing in my health before starting a really stressful job. In July, I purchased a $700 pass for 10 personal training sessions as part of a "summer special", with the promise that a master's-educated trainer would be available. Unfortunately, that trainer never started working at the gym, and I was not informed of this until late September--months after waiting and following up. Despite knowing my schedule, Randy repeatedly suggested trainers who were already fully booked. He then set me up with an unqualified intern who worked at the front desk. When I expressed my concerns, he acknowledged that this wasn't acceptable and offered Pilates as an alternative. However, that turned out to be another false promise, as no sessions or teachers were actually available. After months of back and forth and empty promises, I requested a refund, as it was clear I was not receiving the services I had paid for. Randy initially agreed but then delayed the refund, citing financial excuses like needing to wait until after the "metro gala." By November, I still hadn't received my money, and he stopped responding to my calls and texts entirely. Now it is mid January. This has been a frustrating and disheartening experience, especially as someone in a low-paying position after completing graduate school. I share this in hopes of warning others about this gym and Randy's business practices. If anyone has advice on handling situations like this, I would greatly appreciate your guidance. As an aside, I had a bad experience with a trainer there who was really creepy and asked extremely personal questions. Most of the gym is dedicated to the personal training space. There are never wipes or cleaning supplies convenient or restocked to clean equipment after use.

I'm enjoying my personal training sessions very much. They're not always easy, but that's the…read morepoint. Douglas, my trainer, is pushing me the right amount to make a difference and I always leave feeling good about the work I've done and his partnership in my progress. Also it's just a great gym. It's a great place to focus on the workout but you always run into cheerful people that work there.

Helpful staff. Clean facilities. Don't go there though. I don't want it to be crowded. Haharead more

This place is awesome. I travel a lot for work, and it's hard to find gyms that have lots of squat…read moreracks and barbells. Clean place, friendly people, and easy to buy a day pass. I will definitely come back.

very nice facility unfortunately very biased as they run based on their corporate clients ok…read morepersonal preference to people I'd imagine. I was dismissed for talking to somebody and was never asked about my side of the story. This is just unacceptable.!!! I would never recommend anybody going to this gym ever just on this fact alone. Management is horrible The owner is horrible. They asked their side and never asked me anything and I was going there four days a week. This place is trash. PS I called and asked to talk to management a couple of times or the owner and I never got a response. Apparently they could care less about my side of the story.

I've been going to this gym since it was Golds. I feel like it has gone downhill ever since…read more For the price of the membership, the place needs so much work and TLC. The biggest example.. the treadmills. Without fail, there is always at least 5 broken at a time. I think money should have gone into newer machines and workout equipment over a bar that's beer open (just my opinion).

Cleanliness has improved. Major improvements in fixing…read moreequipment Bathroom repairs in progress friendly staff and members Good music playing Great place to be motivated to workout. Great gym with variety of equipment. My favorite is the glute thrust machine.

The people in management will steal your money from your credit card. They have no shame. Even…read moreafter they were caught,they still tried multiple times and failed, only because I'm at my credit card limit. Don't trust anyone there. The gym is nice. The people who work there are crooks. !!!!!!!!!!!

Great service and great equipment, I started going here a couple months back and and loved it from…read moreday one. their endless options and the great experience that comes with it makes this Gym 5 stars well done!

Great gym and great people. Last year a friend/co-worker of…read moremine signed up for 3 months. I went in one day and he was getting trained for an hour by the owner. I latter asked him if he was getting personal training. He told me he asked the owner if he could help him with his deadlift and instead he took an hour of his time to help him out. Hercules is an old school powerlifting/strong man gym with dumbbells up to 200lbs. It has a ton of 45lbs plates, even 55lbs competition plates, and several 100lbs plates. Along with a ton of machines and equipment. It has a small membership base, so you are not waiting on equipment even on peak hours. Not to mention you can go 24/7. It welcomes all types of lifters. I have been with the gym since before it moved to the current location and that's 5 years or so. If your thinking about it, just DO IT!

This club is excellent: clean, quiet, not crowded, friendly and helpful. A wide variety of…read moretop-of-the-line cardio and weight machines as well as free weights. Various classes are available, but I like to work out solo so I can't speak to their quality. There are lots of small amenities, too, making it a really nice exercise experience. The staff is great, too. I've been going there for 2 months and plan to continue.

From the owner: We are a full service gym with state-of-the-art equipment, beautiful, clean locker rooms and a wide…read morevariety of group fitness classes such as Spinning, TRX, Bootcamp, HIIT, Booty Barre, Bike and Body, Strength and Conditioning, Hot Yoga, various forms for Yoga, Guided Meditation, Warrior Wellness for people experiencing cancer, etc

This was our first visit to an Orangetheory outside of our home studio and it was a great one to…read morevisit! We easily made our workout reservation through the Orangetheory App and followed up with a phone call to ensure our place in the class. We were told to arrive a little earlier to get a tour of their studio. Parking is really plentiful in this lot, next to a Nature-Tyme and petco. It is much different and larger than ours, with a couple of showers (and sign up boards for the showers), a locker room with locks and a coat room (we don't see coat rooms in So Cal). Towels were available for purchase for $10 each (double the cost than our Tustin location). We signed waivers and grabbed a treadmill card, awaiting class. The day we went you could test out Reebox shoes during your class for purchase later. Hannah was our coach for the hour and she was great! She explained the goal of 12+ splat points and the exercises and switches. I loved the layout of this studio--staggered weight stations so no one was in anyone's way, though not sure how that works on TRX days. She motivated throughout the class and played great music. The hour was a fantastic workout with a 35 point splat day for me! I don't expect to be back in Syracuse in the foreseeable future but if you can take a class here, do it! It's really great!

You will get a good workout, but it is very expensive and there are much more reasonable options in…read morethe area, especially small businesses that aren't under a corporate umbrella. Being corporate it does give you access to use other locations, but unless you travel routinely the higher price and loss of personality isn't worth it. Personally I don't like the heart rate monitor and comparison aspect of class, but the workout is good and the staff seems helpful and motivating.

This gym has a very nice community. The staff and members are helpful and friendly. You will get a…read morehigh energy workout.

I've been going here for a little over half a year now and can't get enough of it. Megan has been…read moregreat working with me when I started with an injury and frankly barely able to do much, the perfect amount of push and motivation has me in a totally different spot from back in November and I still feel challenged every day. The group as a whole is super supportive. From new folks to obvious veterans they'll all be cheering you to the finish line, screaming great job and keep it up as you push to the end. I never imagined being the guy that woke up excited to see my little gym group, but here I am. From day one I felt welcome and included, and I think that's what makes this space so great. The spin classes with Allie, Amber and Heather have been a great addition for me as well, comparatively to my peloton my Apple Watch always reads a stronger workout with them. I do more classes here than I do home for that reason alone. If I had to find a complaint, it would be that I bought a peloton and haven't cancelled my other traditional gym membership long before hand.