Don't Make the Same Mistake I Did
If you don't read this entire post - just know this: Wescott stole money from a retired, elderly widow on a fixed income. If this post you, please continue reading.
We have the great misfortune of having entered into a contract with Elevate Design-Build to build an addition to our house. I would write that Wescott built an addition to our home pursuant with the terms of that contract, but that would be an inaccurate statement (he significantly overcharged us for work he never completed and is non-responsive - more on that later). According to his website, Wescott characterizes himself as having strong communication skills. He must be accustomed to interacting with deaf mutes, because I'm still waiting for him to begin communicating.
When they first started excavating, someone approached me about where we would prefer to have the dirt piled while construction was underway. I appreciated the gesture and asked that the dirt pile be located out of sight from the front of the house, as I wanted to minimize disruption to the neighbors. They agreed, and I assumed we understood each other. After returning from work for the day, I found a large pile of dirt in the front yard; and that pile of dirt remained untouched for 8 months.
I knew we were in trouble when, after the drywall was finished, work completely stopped last fall and we didn't see anyone for well over a month. I wasn't aware it took drywall mud that long to cure, but I'm not a chemist by trade. It took several phone calls to get someone to commit to coming back to continue work.
After construction finally resumed, I returned from work one cold winter day to find a mason doing brickwork. As I walked around the house, he asked me if I was the owner. I was hesitant to interact with him, because upon signing the contract, Wescott lectured us several times about not interacting with any of the workers or tradesman and instructed us to only interface with him. Now I know why. The mason - who had done work on our chimneys in the past not through Elevate, but through a direct agreement - asked how long the project had been sitting in the state it was in. When I explained the delay in construction, his reply was: "I'll bet he shows up on time to get his money" upon the next phase in construction. He continued to explain that this project was not the first he had done for Elevate, but it would certainly be his last. Reasons for this include a lack of proper communication about when projects were ready to be completed and the delay he consistently incurred in being paid for work performed. We agreed that Wescott did not warrant further discussion and went our respective ways for the evening. The brickwork, by the way, was flawless and you can find a glowing review I posted on their website.
When we went to the company Elevate recommended to select the countertop, we were met with a very limited selection. Upon locating something we liked, we asked the employee what the cost difference was between the different levels of pricing, which were only labeled as "A," "B," and "C." The response we received was: "Oh, we have no idea what the price difference is, you'll have to take that matter up with the builder." We did so, and the only reaction we received can only be characterized as incredulous. After my almost speechless reaction, we received notification, in writing, that Elevate decided to "give us" the upgrade countertops. More on this later.
After our relationship completely broke down and construction was delayed beyond estimated, verbal deadlines multiple times, I asked for a formal meeting to get a realistic estimate of when construction would be completed. Wescott agreed, and came to the house for one of the very few times he was actually on site. During the meeting, Wescott provided a revised timeframe that was an intentional fabrication. Also during the meeting, Wescott and Jim toured the construction site.
We had a "punch list" of work needing revision or completion, and they agreed to address that punch list. I inquired as to the reason why the bathroom looked nothing like the renderings they presented us upon signing the contract (including small shelves and a built-in teak shower seat), and the response I received was: "We just didn't think it would look right, and we didn't want to drill through the shower tiles." Make no mistake - the things not completed in the bathroom were rather expensive items that were included in the price of the contract. They also informed us that "you can always get plastic ones from Home Depot and install them yourselves."
Upon the majority of construction being completed, Wescott contacted us and demanded final payment. This is where my mistake comes to play - I trusted him to finish work and provided him with a check. Quite frankly, I was concerned that if we didn't pay him, we would never see him or anyone in his employ again. I commun read more