We'd been really looking forward to visiting this place after passing through Neston and noticing it.
Ordered food and a coffee and, whilst the coffee was nice enough, the panini that We received was of really poor quality. When I showed the food to the staff, they seemed completely disinterested and made excuses about the food "not being prepared on-site" so it was "nothing to do" with them as they just re-heat the food they get from their suppliers. No refund or offer to swap the food was made until I suggested that maybe it was an idea.
The bacon sandwich I ordered wasn't too bad but it was overpriced for what it was.
It was a shame the staff, food and customer service were so poor because the actual interior decor of the place is very good. I've really tried to find a positive on this place but it was such a disappointing experience that I wouldn't bother going back. There's plenty of other decent places with better customer service and better quality, fresher food within a short area. If the customer service had been better then maybe I'd consider giving it another go. I'll give it two stars simply due to the coffee being ok and the interior being quite cosy. read more