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    Elephant Car Wash

    2.5 (26 reviews)

    Services - Elephant Car Wash

    Car wash

    Elephant Car Wash Photos

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    Sarah J.

    Went to this car wash today after getting a wash coupon from a dealership. Several things went wrong during this visit. The car wash stopped two times during the pass through -- all lights, water, brushes and vehicles completely stopped. After going through, I pulled in to use the vacuums, and when getting out, was horrified about the finish on my black trim surrounding the windows on my vehicle that had completely lost ALL original shine. In trying to speak with an employee about this problem, I was told several things (in a very condescending, short-tempered and disrespectful tone): "I have worked at a car wash 5 years and have never seen this. I can guarantee it's not from us." And, "for the 18th time, just rub it and it will be fine". And "see these water spots on your window? This damage must have already been there -- there is no way it's from us". Finally, "if it was from us, the damage would be everywhere, not just on these parts of your car". Well, the finish that was damaged is a different material than the body of the car, so of course the problem won't impact the whole vehicle that way (plastic versus metal). In asking for the manager, I was told "I am the manager today", by employee "Ricky". Due to his total lack of customer service (no basic respectful communication), I asked if I could have the owner's information -- which I was told, "we don't give that out, but feel free to search online. I can already tell you he will say the same thing I am". For the record, I typically hand wash my cars because I think car washes do nothing but scratch up your exterior. However, I have NEVER had an experience like this at any other car wash in this area (The Wave, Shur-Kleen, even gas station washes). I drive a 2023 KIA Sportage, so this also is not an "older car" issue such as sun damage or expected wear. In tears, I immediately drove to the dealership where I purchased this vehicle and they were just as appalled as me. Luckily, they are amazing at Hanson Motors and told me they would get it in and do whatever it takes to resolve the issue - a very obvious issue. Aside from my horrified feelings seeing my vehicle in this condition, the most disappointing part was the way I was spoken to by Elephant Car Wash employees (plural, because a second man came out to unload on me too) and made me feel like I was a "Karen" or trying to just pin a problem on them -- instead of having a reasonable conversation about a very clear problem. Let's just say, I have never posted a Yelp review... this is my first ever -- because that is how bad this situation was. If you read this novel of a review... I seriously suggest you take your business elsewhere. And throw those wash coupons away -- NOT worth saving the $15 on a wash.

    Hood of my 2019 Toyota 4Runner.
    Heather C.

    PSA to all local friends. I've always used Go a Green Car Wash on the Westside of Olympia and have had no issues. They have since been bought out by another company called Elephant Car Wash. I decided to try them out for the first time. DO NOT USE THEM!!! This picture is the hood of my car after taking it through their car wash. I have contacted them and waiting for them to return my message. I hope they decide to make it right. Do not take your vehicle through this car wash if you are worried about it being scratched.

    First time trying this place out since they just took over go green car wash.... $18?!?  really?!

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    7 years ago

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    3 years ago

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    2 years ago

    Coupons on their website rarely work at the kiosk. Attendants are rarely there to assist. The quality of the wash is fine.

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    Photo of Sheri H.
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    4 years ago

    Easy in/out with a free coin to use for the vacuum. Fast attendants, car was cleaned well by the car wash.

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    3 years ago

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    7 years ago

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    3 years ago

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    5 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    5 years ago

    I had a hitch problem and the Assistant Manager Josh was beyond helpful. Customer service here is great!

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    5 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    6 years ago

    Did a great job getting the car clean. Staff came up to help me with my wash selection and vacuums were very strong.

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    4 years ago

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    6 years ago

    My car came out so clean and the service was great! Was a bit hesitant with the switch from go green as i was loyal but couldn't be happier!

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    6 years ago

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    The Wave Car Wash - Capitol - Pricing April 2023!

    The Wave Car Wash - Capitol

    (36 reviews)

    DO NOT USE THIS CAR WASH. They will damage your vehicle and then refuse to pay for it…read more I took my 2017 vehicle--pristine inside and out, meticulously maintained--through The Wave on Whitman Lane for a routine wash. The driver-side mirror cover was factory-original, never disassembled, never repaired, zero bodywork ever performed on the mirror or surrounding area. It was exactly as it left the assembly line. Their blower ripped the mirror cover clean off, snapping one of the three plastic mounting tabs that secure it. That tab is now permanently broken and unusable--leaving the cover held by only two tabs (a 33% loss in holding strength). At first, the manager seemed reasonable. He asked for a repair estimate, which I promptly provided from a reputable local body shop. Once I did, the excuses began: * They questioned the estimate's validity. * They demanded I go back to the shop for clarification on the OEM mirror that was being sourced. * I did exactly that. The shop revised the quote to address the concern. Then, radio silence--followed by a cowardly email claiming they're not liable because "the mirror cover came off in the blower," implying my car had "prior damage" or "previous work." They have zero evidence for this. The mirror was untouched since new. They're fabricating excuses to dodge responsibility. Now I'm out over $800 for a repair that should've been 100% on them. Worse: * The cover now has 33% less holding power. * That means a 33% higher chance of it detaching in any future car wash. * I can no longer use any automated car wash--including theirs--without risking further damage. Their equipment is clearly too aggressive for modern vehicles, yet they refuse to stand behind the damage it causes. This isn't an isolated incident; a quick search shows others have had mirrors, antennas, and trim destroyed here with the same runaround. Unacceptable. Dishonest. Dangerous. I will never return, and I'm demanding a full refund for the unused washes on my membership cards. I'll be taking this to small claims if needed. Save your car. Save your money. Avoid The Wave.

    Paid $25 for a car wash and there is still bird poop on the car. I'm so glad I got what I paid for.read more

    The Wave Car Wash Whitman - Car wash

    The Wave Car Wash Whitman

    (54 reviews)

    DO NOT USE THIS CAR WASH. They will damage your vehicle and then refuse to pay for it…read more I took my 2017 vehicle--pristine inside and out, meticulously maintained--through The Wave on Whitman Lane for a routine wash. The driver-side mirror cover was factory-original, never disassembled, never repaired, zero bodywork ever performed on the mirror or surrounding area. It was exactly as it left the assembly line. Their blower ripped the mirror cover clean off, snapping one of the three plastic mounting tabs that secure it. That tab is now permanently broken and unusable--leaving the cover held by only two tabs (a 33% loss in holding strength). At first, the manager seemed reasonable. He asked for a repair estimate, which I promptly provided from a reputable local body shop. Once I did, the excuses began: * They questioned the estimate's validity. * They demanded I go back to the shop for clarification on the OEM mirror that was being sourced. * I did exactly that. The shop revised the quote to address the concern. Then, radio silence--followed by a cowardly email claiming they're not liable because "the mirror cover came off in the blower," implying my car had "prior damage" or "previous work." They have zero evidence for this. The mirror was untouched since new. They're fabricating excuses to dodge responsibility. Now I'm out over $800 for a repair that should've been 100% on them. Worse: * The cover now has 33% less holding power. * That means a 33% higher chance of it detaching in any future car wash. * I can no longer use any automated car wash--including theirs--without risking further damage. Their equipment is clearly too aggressive for modern vehicles, yet they refuse to stand behind the damage it causes. This isn't an isolated incident; a quick search shows others have had mirrors, antennas, and trim destroyed here with the same runaround. Unacceptable. Dishonest. Dangerous. I will never return, and I'm demanding a full refund for the unused washes on my membership cards. I'll be taking this to small claims if needed. Save your car. Save your money. Avoid The Wave.

    I always get good service- they are prompt, friendly, and helpful! And I enjoy the free car wash…read morewhen my card if full. And my car comes out clean on the least expensive car wash. Close to my home and convenient also.

    Elephant Car Wash - carwash - Updated May 2026

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