So, my experience is somewhat interesting. I purchased a Groupon and called to schedule an…read moreappointment. I had to leave a message and it was returned a few days later. Unfortunately, I didn't get the call and the message instructed me to go online and schedule as they didn't have a staff person who made appointments. I went online and realized I had to create a profile and I didn't want to do that for a Groupon because I may not like the service and I didn't want an account until I knew the experience. So, I called back, left a message and a few dates that would work for me. This is where it went downhill. Turns out, she called me back and left a message on August 1. Unfortunately, I didn't get that message because in the message, she stated that one of the dates I had stated was available and to call back if I was going to take it. But, I didn't get the message. On Tuesday morning, she called me asking if I was going to come and it took me off guard because I did have a massage appointment with another place so I was thinking this that place. I immediately checked my calendar and didn't see an appointment but, I was free for 3:30 and I needed an appointment so I said yes. I will be there. We discussed in the call that I had not gotten a confirmation (but it didn't make sense at the time) and she then sent it to me via email. My mistake is that I didn't open it until I was headed there because the conversation was she was sending me her "new" address, not other details. Turns out, in that email, she also asked me to arrive a few minutes early to complete paperwork. She never mentioned this on the phone. I left in enough time to get to the appointment but ran into two sections of construction traffic and then, I was driving my husband's truck with a trailer (that I do not know how to back up) and silly me, I pulled into the parking lot and just couldn't get it right. I was 8 minutes late walking into the office and that's when the situation/experience turned sour. I immediately walked in and apologized for being late letting her know of the construction traffic. She then asked for me to complete the forms which I was attempting while she stood and hovered over me - she then ask which massage I had and I replied that I could not do both - complete the forms and share which massage I had because I needed my hands to look at the Groupon. And, looking back, if I had actually made an appointment, that information would have been taken (at least I hope). By this time, we are both frustrated so I ask if it was best to reschedule. She told me that, she felt insulted because I stated that in the rush to complete the papers and trying to get my massage, she really didn't have enough time to review it to serve me. I also recommended that when an appointment is scheduled to email the form so the client can bring it in completed (BUT, I never had a confirmed appointment - remember, I got the confirmation that day). She sat down beside me and tried to make it out as if I was having a bad day but I wasn't. And, I tried to step away but she basically told me that she didn't want to service me. It was okay by me because at that point, I certainly did not want a massage from her. I thought she was rude and to be honest, thought she had a race complex but she stated she did not. So, I have to take her word for it. At any rate, she is not someone I would recommend - how do you call someone the day of when you never actually had a confirmed appointment making it sound as if, there was one and calling to see if it would be kept.
