I've been a loyal client of Robertson Cosmetic Center for several years, but unfortunately, I will…read moreno longer be returning. As a mother of two young children, finding time or justification to spend money on myself is rare. To ease the financial guilt, I usually wait for special promotions or discounted gift card offers. That's exactly what I did for Mother's Day--I purchased a $150 gift card for $100 as a small treat to myself. Yesterday, I received a message from Robertson staff reminding me of available gift cards, which prompted me to schedule an appointment. Since I was at work, I didn't want to make a call, so I used their online booking system. The first available appointment was with the provider I normally see, and I thought, "Perfect! Next Wednesday." I booked it and moved on with my day. A few hours later, I received a voicemail saying I had missed an appointment 20 minutes ago and that I had been charged $100 for a no-show. My stomach dropped. I immediately called to explain the situation--that I mistakenly thought I was booking for next week, not today. I was even willing to leave work early (I'm only 9 minutes away) and come in right then. I explained how I truly cannot afford to just lose $100, and I was hoping for a little understanding or flexibility. Unfortunately, none was offered. The receptionist said she'd check with the practice manager and placed me on hold for one minute before returning to say, "Sorry, it's our policy." I asked to speak with the manager directly, and after several hours with no call back, I called again--this time the manager answered. She seemed prepared to shut me down before even hearing me out. I explained that I completely understand why cancellation policies exist--to prevent missed opportunities for other clients and protect the business from late cancellations--but this was clearly a genuine mistake, not an abuse of the system. I asked if anyone had even tried to get in during that same window, which would have indicated a lost opportunity--but she refused to answer directly. Her only response was, "It's our policy." I then asked to speak to someone above her, and the next day Dr. Robertson called me. Unfortunately, his response was just as dismissive. No empathy, no flexibility--just, again, "It's our policy." It's really disappointing, especially considering how much I've spent over the years and how many people I've referred to them. I know most of my referrals probably didn't even use my name, but they were all based on the trust I had in this practice. That trust is now gone. All this over $100. What makes this even more frustrating is that I didn't receive the usual confirmation or reminder text for the appointment. When I asked why, I was told those only go out at 7:00 a.m., and I had made the appointment after that time. If that's the case, patients should not be able to book same-day appointments online without some kind of confirmation system in place. A simple text might have helped me catch the mistake. I understand policies exist for a reason. But good businesses know when to make exceptions--especially for long-standing clients with genuine intentions. Life happens, and there are plenty of other providers who balance professionalism with empathy. I'll be taking my business to one of them.

I have had a very long, awful lip filler experience here. I went here 6+ times and spent…read more*thousands* of dollars to leave every time just to heal and have lumpy, uneven lips with very little results a few weeks later... over and over and over. I kept coming back and listening to their messages because I didn't go to school for this, so what do I know? 6+ visits later all I'm dealing with STILL are lips full of lumps of uneven filler, heavy heavy migration ("filler mustache" if you want to google) and no results. I pointed out from the beginning that I was unhappy and I have many messages going back and forth about that, and the lumps. Then at my last appointment I wanted to discuss the lumps and the weird fullness only in the middle, and was told any bump she saw then was "natural anatomy". I pointed out multiple times (in messages I have screenshots of through Klara), how unhappy I was with no results and the lumpiness (nearly immediately after my second appointment), and I was told every time to just keep coming back and they'd fix it. It was never fixed. It never got better. I came here to fix how self conscious I was of my thin lips and I've been more insecure of the bumps and lumps and migrating filler than I ever was of my natural lips. None of the photos in the nasty collage I put together were directly after or within 2 weeks of the filler healing, so these are NOT healing bumps or swollen. All of these are just day to day pictures I took when I was feeling awful about my lips that I zoomed in on and cropped, or regular photos I cropped. I don't even understand how filler is done this poorly. Now I'm struggling to find another place that will dissolve this ugly mess so I can start over after putting thousands into what I thought was a good place.

Just moved to the area and needed a Brazilian. she was so quick and efficient. Very welcoming vibes…read moreand I swear I was out of there in like 15 minutes. Got all the hair off and very clean facility. I'm so glad I've found a place I can go get waxes regularly because the first place I tried out here took more time, left me messy, and left hair. Ill be a regular customer from now on. thank you

I will only go to Angie for bikini waxing. She's the best! The salon is clean and she is affordable…read moreand runs specials a couple times per year. I highly recommend!

I go to Lorelli for my pedi's and facials! She is AMAZING at both! I love her attention to detail…read moreand her space is so relaxing and welcoming! I highly recommend.

I love the quality service and attention with Lorelei at Empowered Spa Boutique. It is one on one…read moreclient services. It isn't loud. You aren't crammed in with a bunch of people. Lorelei is a true delight. I love going there to see her and get her full attention. You do have to book ahead, because she is a hot commodity. Get in like folks.

Actually, worse than not good. I was told to come 20 min. early, waited 10 min. to be tended to,…read more waited another 10 min. for therapist to come, taken to room, left to undress, and waited nearly 15 min. for her to return. that is just for starters. She appeared to be a little zoned out on something, eyes at half-mast. Her communications confusing and unclear. I have had MANY massages in my life, swedish, Esalen, energy, etc. ( Ihave also practiced as a massage therapist. ) This was none of those. It was unbalanced, incoherent, superficial, and cursory. She ran out of time and gave my left leg a couple of swipes, and that was it. I seriously wonder how she could be certified. She later apologized to me, saying she had made a mistake and I got the wrong massage from the wrong person ????? Overall, place is dingy, dark, smells musty, is not at all inviting, does not come across at all as a professional or well-run place. I would never go back there, nor suggest anyone else go there.

Not enough therapists to schedule a massage, out months to make an appointment. My work is very…read moredemanding and I don't have access to a phone, so a missed appointment resulted in a rude phone call and me crying because they should be more kind to paying costumers since they don't know what's going on in their life. I want to cancel membership but I have so many saved up massages I'm trying to use them before closing it...which will be years based on the rate you can schedule an appointment.

Melissa from Skintuition does not believe in fostering good client relationships. She blindly…read morecharges the credit card for the entire facial price for no call without the clients permission. Beware of transactions when working with this skin care clinic.

Not the type of guy that typically gets this type of service but I had been having dry skin issues…read moreand my girlfriend highly recommended Melissa at Skintuition. Overall great experience, Melissa explained everything beforehand and ensured that I was comfortable in every way. The facilities are quite nice and very welcoming. The experience was relaxing, and quite effective. If nothing else, an important takeaway is that I need to take better care of my skin - from sunscreen to hydration. Melissa offered some great tips and offers a nice selection of products (and the great thing, no pressure to buy them). This may not be a regular thing for me, but I definitely trust that Melissa knows her stuff, and would definitely use her services again.

I've gone to this place multiple times and have found it to be just "meh" at best. The front desk…read morestaff are almost always rude and dismissive. On two occasions I've called to make an appointment and have been rudely told that they have no record of me in the system and "are you SURE you've been here before?" Um yes, I've been there multiple times and I'm pretty sure I didn't dream it. As far as stylists go, I've only ever had one who wasn't cold and rude (Lacey), but unfortunately she works limited hours, so it's hard to get an appointment with her. Otherwise, everyone I've had has been generally unfriendly. They've done an ok job on my hair- not spectacular, but at least ok, but for the high prices you pay to go there, I feel like you should at least be treated with a smile and a great haircut.

I went there on a Friday to get a perm, they had told me it wouldn't last very long due to the…read morenature of my hair and that it would be around $140. Just to give you some perspective, my hair is almost 3 ft. long, there's a lot of it, has natural beach waves, and is very thick. I've always taken care of it, and have had long hair all my life. I had been told that it would last around 2-3 months at most, but decided to go in anyway. When I arrived at my appointment, they said that it would be $180-$200, which I thought was quite a bit more than I was told, but ok. The process took a total of 5 hrs. and I was pretty happy with how it looked right after. I didn't use any product or wash my hair at all during the weekend, like I was told, but by Monday the perm had already faded quite a bit. I went back Thursday to talk with someone and ended up talking to the manager. I tried to explain how my hair had only gotten frizzier, more damaged, and did not look like the picture I had shown them. She told me that I would never have curls because my hair was too heavy, and continued to interrupt me, ask me why I wanted so much hair in the first place, and tell me that my hair was the problem. My mom also got a haircut while we were there, and wasn't too impressed to say the least. I will say that the staff seemed nice however, and the place was very well taken care of. I don't blame my stylist, however I do blame the manager. I don't think she knows how to deal with unhappy customers, and frankly didn't know anything about my hair before or after, yet continued to pretend like she did.

The two negative leaning reviews apparently have a gripe with someone specific. Actually, when I…read morebegan with these words I was still under the impression that the name of this place was something nearby. So I deleted everything and waited till now to revisit. My wife and daughter both are very happy about their relationship with their beautician (Jenna) at this place. As the driver for my daughter, I am writing merely to state this facility is far nicer than any place my wife, my daughter, and myself as well, can say I have been to in all of the greater Madison area in 22 years. My wife's hair is very much the reason I fell in love with her 28years ago. Jenna is currently her go to gal for her amazingly beautiful head of curls. Coley, my daughter (nickname) has her mothers curls, but my texture I guess. As a baby she had my blonde. I miss that time. If my hair was still what it was just five years ago I wouldn't hesitate to be here for the hair care I once demanded. These days I'm just happy I still have hair and it's not quite as grey as I see myself when looking in the mirror. We can't choose our neighbors or our follicles.

Had a great experience at Bodyscapes. Got a pedicure, my feet were absolutely transformed (thank…read moreyou!!). They have two chairs for pedicures, so likely possible to get one with a friend at the same time. The staff were also willing to respect my request to be masked during my appointment, and all equipment was either disposed or sanitized after my visit. My impression is they take hygiene and COVID seriously. Five stars, will definitely recommend! (One more note: free and ample street parking is a plus!)

Very welcoming and professional. Alyssa did a wonderful job, made my lashes look very natural.read more

I never really got massages before, so I don't have the best frame of reference, but Mia always…read moregets the knots out of my mid-upper to lower back... I've had back issues for a long time and I am hooked. I feel bad for not leaving a good review sooner.

No couples massage. If you want the same room it costs extra for them to put a mattress on the…read morefloor. Massage not great, especially lying on the floor. Costs were too high. Don't waste your money here