Valeria at the front desk was welcoming and was great at going through the process before going in. Tori is the best masseuse I've ever had. She really makes the effort to ensure you're as comfortable as possible and checks in with you throughout your massage. She's very intentional and thorough and makes sure she focuses on points you want emphasis on. Thank you, I feel so renewed! Everybody wants to make sure you have the best experience possible and I definitely want to come back. read more

Grace is out here doing the Lord's work. This is my second time at Elements and her magic hands are what sold me on getting a membership to keep coming back. I have been going through a rough week, emotionally at home, which manifested physically. I came in today, sore, tight muscles, and low energy. Even in just the one hour with Grace, she made me feel so much better, excellent pressure throughout and so kind! I left feeling much more relief, and I was also much more calm, patient and friendly in public afterwards. I love the whole atmosphere here from start to finish. It's so calm in the waiting room and the front desk staff are so friendly, open and kind. There's never any high pressure sales which I appreciate, because sometimes you just need to come in and relax. I am so grateful to this location for a calming and great overall experience every time I come in. read more

This was my first visit and from walking in to the calm atmosphere...the knowledge and professionalism of the front desk staff...and the expertise of the massage therapist... so worthwhile. Right pressure, right focus... and looking forward to the next visit! read more

Had my first prenatal massage here, it was great! Very professional staff, just enrolled to be a member due to the great rates!

I wanted to take a moment to thank Grace S for helping my body. I booked a deep tissue massage. I have been in in pain and had serious knots all over. She asked me about pressure and I told her to give me as deep as possible and I tell you she did just that! I honestly was in pain 90% of the massage. By choice!! Don't read this wrong I personally needed and asked for it. Grace S thank you so much my body feels great now. I notice my posture is even better when I walk. The massive knot in my neck is practically gone. I will see you again next month but for a relaxing massage. Thank you! read more

I had the best massage with my massage therapist Danny.From the beginning to end It was a seamless process and a pleasant experience. The front desk girl was very polite and had great customer service. I'm not sure why these other reviews are rated so low because my experience was great, you can choose the pressure and Extras you want to pay for. The therapists make sure you feel comfortable through out the whole massage, even before and after. Someone who has enough anxiety and stress to go around, they made this a perfect environment to be in to unwind. I have 3 jobs and often have little free time to get massages, so on limb I took a chance on this place even with all the bad reviews because they had a same day appointment and I am so thankful I did, I am feeling the most relaxed I have been in years! It seems like all of the bad reviews are about the fees and cancellations. Not sure why anyone is complaining about it because the fees are posted not only on their website but in their facility, the cancellation policy is something that you sign when you book the appointment (most people don't read and just sign ). I don't think they should be blamed for their customers not properly reading through their policies and fees. As long as you read through the policies all the way through ( as you should) you will have a pleasant experience. Their prices may be higher than some places but you get what you pay for, and yes you do need to put a credit card down to book the apt something I was also skeptical about it but I had 0 issues with anything at any time. I would 10/10 recommend this place and I am looking forward to my next appointment. read more

Took my boyfriend to get a couples massage for Valentine's Day today and let me tell you... please go see MARK and HEATHER! They are absolutely INCREDIBLE!!! I damn near fell asleep (fought myself hard not too! Lol) Mark truly did an amazing job working out the knots in my shoulders and upper back. Seriously. I cannot recommend him enough. Heather gave my boyfriend a deep tissue massage and he said it was the BEST he's had. She worked on his upper/lower back problem areas and she was wonderful. Really dug in to the knots and aches he has been struggling with for months!!! We have never felt more relaxed!!! Book your appointment with them now. Honestly, they are absolutely incredible at what they do. I can't thank them enough!!! read more

TLDR: Their prices are insane, don't waste your money. I got a 90 minute massage & cupping. I truly felt sick to my stomach walking out of there paying $200. I felt blindsided. Not to mention, my therapist, talked for the first 15 minutes I was in the room before I could get changed so my massage was cut an additional 15 minutes short. He also told me he didn't like to do cupping (even though the receptionist said he's the person to go to for cupping.) Additionally, I had to get another massage two days later because I was so tight and in pain. As someone who gets a 90 minute massage, with cupping, every other week, at a similar type spa (a different company though in another city) I have never, EVER paid this much for a massage. Elements offers memberships to lower the price of their massages, as my does my regular spa and I'm not a member there either and even without a membership, I've never paid a price like this. They said they gave me a "$40" discount as a first time customer and I still walked out paying $198. How is that possible?! I will absolutely not be returning. How sickening. I feel taken advantage of and scammed. I thought the massage itself was good (other than being cut an additional 15 minutes shorter than the normal 10 for changing time) but then like I mentioned above, two days later, I had to go see another masseuse because my back was so messed up. The lady said she hadn't seen shoulders so tight and messed up in a very long time. Frustrating and disappointing experience all around. I will not be returning. read more

I have had really great experiences with this Elements Massage. I've been getting massages for years at different places, some that feel like a factory (M.E. ,every time), others that I'd go back to multiple times because I find a great therapist. So far at Elements I've had maybe 8 -10 massages (my other therapist of four years retired) , and all but one of them was really great! And what I want to say about that is that that after that ONE bad experience, I felt terrible saying anything to the front desk, but I did. Immediately Angela, the manager, came out of her office and wanted to fix things for me. She was so kind and actually seemed interested in making sure that I had a good experience. She really wanted my feedback so that she could make me happy (and also know more about her therapists) , and understood that THATS what makes a business successful. She immediately asked me if I would give them another chance and she would comp my next massage with another one of her therapists. I mean, customer service at its finest. For real. That VERY ACT on her part is why I chose to go back , and since then continue to have great massages from her team . She literally could've chose to blow me off to save herself from having to give away a free massage, but her wisdom knew that that's not the way to get customers to come back. And now, since then, I still go back monthly. (So, thank you, Angela! ) Fast forward to last night, I went and got another massage from a new therapist there, and as I was leaving, I was telling the front desk girl what a great experience I had and that the girl was really good. Angela popped out from her office (seriously, pro manager status here), and wanted to hear what I had to say about my experience w/ the new girl (Donna...she is little, but mighty!). Anyway, I just find that so impressive. It really matters to her that her clients have a good experience with her Therapists. Which is clearly why I seem to always have a great experience there. Apparently, she does her best to have good therapists . Massages are an expensive luxury to have and I appreciate that she recognizes that and welcomes feedback like she does. Hours are great, place is always clean, the staff is professional. OH! And they have a couples massage room, which my husband and I have done twice . Was great! And, you usually can get in within a day or two, so that's awesome!. They do have memberships (which I joined)... but never once did I feel pressured to sign up. The only downside I can think of is, I don't know what their pay structure is for their Therapists , but my two favorite ones left within months of each other , and I do often see new names on the schedule... so not sure if there's a high turnover or what that's about . Either way, I always seem to have a great experience so it doesn't really matter . It's just nice to be able to go to the same person when you find a great one, and it sucks when they seem to leave just when you find them . Overall, I love Elements Massage ! Management, Therapists and staff are all pretty great! read more

I want to cancel my membership and was told that I have to go in to fill out a form. I replied that I'd prefer to do it electronically and did not get a response. I do not want to go back. The pressure has gotten to be too much for my body to handle. Your music is absolutely awful (blippy and distracting) and the rooms are uncomfortably warm. If you charge me again, I'm filing a dispute with my credit card company. read more

I had a good experience with the massage therapist but that is about it. I signed up for their promotion which was supposed to be $49 a month for 1 hour massage a month if I wanted an additional massage it would be $49 more at the "member rate". That was a lie there was a time I booked a 2 hour massage and thinking I was going to pay an additional $49. WRONG! They charged me $120 after I was done!! That makes no sense and the girl at the front couldn't explain it to me so she said someone would call me to let me know why. I NEVER received that call. I decided to cancel my monthly and signed the form sent it, and it left me with one massage. So I scheduled an appointment for my massage. I happened to get very sick the day before ended up loosing my voice and I even had to call off work for 3 days. So I received a voicemail that said they were calling me to remind me about their cancellation policy. So when I was a little better called them and told them my situation and asked what they had done. They basically stated that the massage I paid for was given to the therapist because I didn't call in advance to cancel.... oh okay that makes sense take my money and not give me a massage because I was sick and could not call. Awful service awful understanding towards their customers. So I basically paid for NOTHING! These people are just like any other money hungry corporate company. Not impressed and very disappointed in their customer service. Do not go there or any other Elements Massage read more

I wouldn't get a membership. I just called to try to cancel and of course they make it as difficult as possible to cancel. You have to cancel in person and give them a 30 day notice. I believe I have at least one unused month and now I will have another.. I asked to speak to the manager and was told she doesn't have an email and it would take her 24-48 hours to get back to me. So the clock keeps ticking for them. Not cool. read more

Never in my life have I experienced such poor customer service as I did at Elements Massage here in Goodyear. THEY REQUIRED A CREDIT CARD TO HOLD THE APPOINTMENTS! I explained to them that I have never been required to hold an appt with a credit card and that if I needed to cancel, I would be respectful and call to cancel. They didn't care. Now I am reading about a Michelle M who just 3 months ago had an appt for her son and it looks like your store canceled a prepaid and prescheduled massage that her son was looking forward to. I will make it my business that ELEMENTS MASSAGE gets a bad rap here in Goodyear. No salon EVER or doctor's office EVER required a credit card so what makes you so f'ing special that you require a CC? I'm sure your attitude is as lousy as your work. Thanks for making it all too clear to me that I don't need this kind of customer service. Cheryl S read more

I recently signed up for their membership so that I can get a massage there on a regular basis. After not trying to book a massage in January due to schedule, I recently have tried twice to book a massage on a day/time frame that works for me. The first time I called and they had no availability within a few days so I passed as I was heading out of town. After I got back I hopped online and attempted to book a massage and there were maybe only 10 days/times available within the next 7-10 days. What's the point in having a membership if there are never any slots available? I received a call and email from the manager Angela stating that "we are a high demand location" which really doesn't help the cause, and she suggested I call to book and I don't understand why I can't book online if there are slots available. So I instead booked an appointment at their Arrowhead location which is a hassle to get to and farther away than I'd prefer. I think it makes sense to just cancel my membership with them as I'm not driving to Arrowhead each time I want a massage. There are other options on this side of town. read more

I haven't gotten a massage in 2 years but I was having some issues with my back that weren't being fixed my my normal chiropractic visits. I booked an appointment with Miko and she was AMAZING! Very skilled, professional, and she leaves you feeling better not only physically but also mentally. Could not recommend her more. I enjoyed it so much that I got a monthly membership. read more

Just had the best prenatal massage (ever) with Jessica at Elements Massage goodyear today. I have had my prenatal massages with her while lying on my belly on a belly cut-out table, on my back with angled support bolster and on my sides with the most comfy body pillow. All positions felt heavenly! I've tried many massage therapists before trying her and she did it the best in my opinion. So relaxing and very attentive; wonderful experience on every appointment. FYI, she doesn't do weekends. read more

Elements Massage - Massage Near Me - Goodyear, Arizona

My Husband Ernie and I had a massage this evening, Gracie was my therapist today and I have to say it was outstanding! I am so relaxed and ready to get my week started! My husband had Lilly... my husband has never been s believer on how well he would feel once he had a good massage, thank you Lilly for the great job! Ernie will be back for sure! read more

Absolutely had the BEST prenatal massage ever. Jamie was absolutely the best (wish I would have done 2 hrs) their massage table really helps them get in deep to those troubled areas. I've gone to several places & this is definitely the best. For those moms that are in need for a good massage you definitely want to stop in here. Unfortunately not many places especially in this area have those tables (the center part open for the belly) and believe me once you've had this experience nothing else can top it. read more

Elements Massage - Massage Near Me - Goodyear, Arizona

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Husband booked me a much need massage. Very easy to do online. Next morning received a call before appointment to verify information and welcome me. Chris at front desk was friendly while checking in and made me feel at ease and comfortable. My massage was with Vianca and she was amazing. Joined the members club and booked a massage with her every month until December. Clean, relaxing and worth every penny. THANK YOU read more

I scheduled a 90 minute massage for neck and shoulder pain. While the massage therapist was very nice she is either not very experienced or just not very good. She ended after 60 minutes when I questioned the short time amount she said that's all the time that was scheduled. The massage itself was ok, but only about 5 minutes was spent on my neck/shoulders. I wont be going back. Although, the receptionist did knock off $10 for the schedule mistake. read more

They said 3 weeks out. I think in spite. Place needs to get better business plan if best massage is 3 weeks out.

I had an amazing massage from Miko. She was friendly, attentive, and definitely skilled...I haven't felt this loosey goosey in years! The atmosphere is relaxing and the people at the front desk are super friendly and helpful. I'll definitely be back! read more

Great first impression. I joined their monthly membership program after my first visit. My therapist was great. I scheduled an appointment online for March 7 which is the first time doing so (normally call to schedule). Received an email confirming my appointment. This afternoon I received a phone call where the person on the other end immediately went at me, telling me that they have a cancellation policy but since they were able to fill my appointment, they are not going to charge me. I explained I did schedule an appointment for next week and read her the email. She was very combative and did not display any empathy or acknowledge my confusion, just kept telling me they have a cancellation policy and I was scheduled for an appointment today. I told the young lady I did not appreciate her attitude and tone with me and asked what I needed to do to cancel my membership. Angela came on line after a brief hold and said she could cancel my membership. She didn't even bother to ask why or seem to care. Guess business is that good they can be rude to their members because there is someone else waiting to take your spot. Keeping my appointment since I already paid, then Hand & Stone I go. read more

Massage was ok. The review needs to be 85 characters but there's not much to be said than massage was ok.

Elements Massage is wonderful. I have joined the their Wellness Program and each month I know I am going to get a great massage that does my body good! Jessica hits what areas I need every time. She has the magic touch! read more

I had a prenatal massage scheduled for today. I'm only 9 weeks, but figured I should indicate this as it was a choice when booking online. I got a phone call less than one hour before my appointment time asking me how far along I was. Then I was told I needed to be 12 weeks although this was not listed anywhere on the website or noted anywhere when booking my appointment. Very poor business practice as I booked this days in advance and just now got this phone call and very easily could have gotten a doctor's note. read more

I was in serious need of a massage and wanted to try someplace new. I ended up at Elements and I was not disappointed. The staff was friendly and knowledgeable. I was able to get a same day appointment which was great! When I arrived I was given a tour of the facility and filled out some paperwork. My therapist was Hector and I felt at ease with him immediately. He was very professional and great about checking with me about pressure as the massage progressed. He was also great about explaining what he was doing and using before he did it. I felt much better after 90 minutes. Before I left I signed up for the wellness program because I need a monthly massage. I have belonged to this type of membership at another massage group and the thing I like about this one is that there is no contract. Yay. Also you can rollover credits month to month and they do not expire. I also like that my husband can use my credits if he wants or we can even do a couples massage for no extra charge. read more

While visiting Goodyear, AZ, one of my shoulders and neck was hurting so bad I "needed" a massage. Saw an Elements place close to where I was staying and booked an appointment through the website - it was super easy. The Goodyear facility was clean and everyone was professional. Wyatt was awesome, he listened and addressed my issues as best he could with the amount of time I scheduled. If I lived here I would definitely come back. Since I am visiting, I want to share my review with people that would benefit with the service here. read more

Customer service is great. Staff is courteous and professional. My therapist Amber is awesome and always addresses my issues. I feel so relaxed when I leave my appointment. read more

Started at Elements for their great membership deal. I mean, who doesn't want a great massage at least once a month?‍ But I have to tell you, that I started my first massage with Jessica, and was so hooked, I've never even tried anyone else! I am very athletic and push my body to be it's best. That being said, I often push myself past my limits with long work days and stressful work situations. I notice that Jessica always seems to find the trouble spots, even when I don't say a word about aches or pains. Her hands always seem to find the areas that need the most attention, and for that, I am grateful! read more

Heather is amazing! Today was my second visit to this location and I'm so happy to have found this location. The staff is wonderful, the facility is clean and spacious, and Heather was sure to clarify any areas of pain, discomfort, etc. I'm so glad I signed up for a monthly membership! read more

Sal is AMAIZING! I had a 90min Himalayan salt stone massage with an added on aromatherapy and it was fantastic! Sal did an excellent job. He was very professional from start to finish, he made sure to listen to my needs very carefully asking the right questions to make sure I was going to get exactly what I asked for. Sal is very knowledgeable and has alot of great tips for self care after your massage to keep you balanced and feeling your best. The massage itself was absolutely perfect, the best combination of relaxing, therapeutic and precise to what I asked for. I've already scheduled my next session with Sal and would highly recommend him to anyone that is looking for a well rounded and professional massage therapist. Also, the front desk staff is great. They are personable and make you feel welcomed and appreciated. All around great experience. read more

My boyfriend booked a massage for me for Valentine's day and I love it here. Justin did a wonderful job at knowing where all my pain was. I got the Himalayan Salt Stone, but they didn't use it much on me. read more

I absolutely love this place. It is always clean and the front staff is so pleasant and helpful. After one massage with Hector, I joined their monthly wellness plan. Hector does this amazing Swedish massage and was able to intuitively work out my problem areas with amazing skill. I have had mediocre massages in the past but everytime I go to Elements I leave feeling like a new person. :) read more

Went there today for the first time. They are very professional. I really liked how they give you a tour of the place, which is very nice. All staff was very friendly. The massage was amazing! Also they don't pressure you to sign up which is great. Definitely going back. read more

Extremely disappointed in the customer service received. Called to schedule a couple's massage on my Mom's 50th Birthday... called an hour before the scheduled time to pay for the massages only to be informed they were NOT scheduled for a couples massage! I specifically asked for a couples massage and even asked for the price of them. Horrible that they can't schedule a basic appointment correctly. They had NO RESOLUTION FOR ME. They offered to reschedule which is POINTLESS since the massage was scheduled for her actual birthday and we planned our day around this appointment. We WERE going to be new customers and now we are not going back. Incredibly frustrating that they ruined this special birthday. read more

This place is fantastical! One of the best massages I've ever had... and I've had a lot of them! I broke my back last year and now have severe arthritis and pain all throughout my back and hips as a result of the broken back. I've had so much therapy done to my back so I feel like I have a pretty decent concept on when massage therapists are good vs bad with someone with severe back pain. I saw Wyatt who obviously specializes in people like me. He mentioned he works with professional athletes and it showed. He was absolutely amazing and could tell where every single knot and sore spot was for me. I left feeling like I could actually move and that my body was 15 years younger! It was magical! Super professional, super careful with my modesty, knowledgeable and didn't try to sell me. So happy to have found this place! read more

Thank you Elements Massage! My husband was in dire need of help with a pinched nerve in his neck and they were able to accommodate his hectic schedule and get him in right away. His massage therapist did an excellent job and his pain is greatly diminished. Everyone at this location was very helpful and friendly and the atmosphere is very relaxing. The pricing seems very much in line with other similar businesses in the area. I would highly recommend them, read more

Hi there I recently signed up for a membership since I was given a gift of a message and was looking forward to the future of this membership. Unfortunately I cancelled do to how they do business and how rude the woman I spoke to was. First I should have written down my appointment information (that was my fault)but after being assured I would be called and receive an email, I put that information out of my mind. Fast forward past my appointment, I'm reviewing my bill and notice I had a $45 charge so I call. I ask what the charge was and was advised it was a no show/ late cancellation fee. I tell the woman I never received a reminder call of my appointment. Instead of verifying my phone number was correct on file, she says they tried calling and my voicemail was full. I can provide my missing phone call log and there is NOT one missed call from your business and let alone my voicemail being full. I have 45 GB of free memory on my phone. Then was told an email was sent, so I quickly review my email and discover it was in my junk mail box. With no care about the situation, I hung up with the rude woman. The message was great. Staff not so much. Melissa Rueda Carroll read more

Love elements massage in Goodyear! I have gone to Brett and Wyatt and they are GREAT for deep tissue. All the staff are amazing and super friendly! read more