Scheduling and signing up for a membership was seamless, however if you cancel your membership it may take weeks process, all the while you continue to get charged. Submitted my cancelation on 12/2/24. I'm still waiting for it to be processed. I'm told the general manager has been informed several times and still nothing. Best way to lose business and terrible customer sevice. I will not be returning. read more

I was pretty frustrated leaving this place. Long story short, first massage I got here I was pretty disappointed about. The second time I came here, the therapist told me I got free aromatherapy oils however I was charged for the oils at checkout and the lady at the desk was not helpful at all with this mix-up. And now the business replied to my review saying there was no record of a free aromatherapy from my original appointment however there definitely was and multiple people I spoke to told me they did see that in my file. My massage with Kyle was good. he did some nice work on the knots in my back but he missed the one area that I specifically asked for which was my head. :( I won't be back here again. The service seemed promising but totally fell through. I was so disappointed when they did nothing to help me with the wrong charge on my card. Also the white noise machine in the room was very distracting to the massage. The place is clean and a nice atmosphere otherwise. read more

Good massage, kind, staff and clean facilities. Ridiculously over priced in my opinion but a good massage nonetheless.

One of my absolute favorite places - the staff is absolutely delightful and my therapist Sujika is the best at what she does. Every experience I've ever had has been so amazing. From suggesting things that can help in between sessions (I've got a ton of knots in my shoulders as that's where I carry my stress) to things that can help the massage be more efficient (I'm so glad they suggested cupping) I make the 40 min drive to this specific location because they are so great. Mia, the GM is the sweetest person in the world and truly cares about her clients, and having started as a therapist and working her way to GM she really seems to "get it". 10/10 and I will keep coming back. read more

Rachel is the best therapist, and I have worked with many. My health and lifestyle have been enhanced by regular visits to Elements. I highly recommend.....I would give 100 stars if I could. read more

Three reasons the work environment is so toxic; Renee, Jenn, and Mia. Not trustworthy, catty, unnecessary drama, UNPROFESSIONAL!!! Definitely not a management team you WANT to work for. Pay attention to how the "Owners" respond to customers on Yelp. Perfect insight to what type of people you'll deal with. read more

Terrible experience. never sign up for their membership. I was pressured to sign up and when I cancelled the membership they changed the date of expiration around everyone time I talked to someone different. they kept my last payment and said that it expired and there was nothing they could do. Below average technicians and unprofessional management. Dont waste your time with this poor, chain massage place and go to the real thing. Worst massage experience ever. read more

After being a member for almost a year I am shocked they would not make an exception for me for my last massage when my wallet was stolen and I am out of town. I asked to pay in person for my last massage (I already canceled my membership due to other reasons) but a card must be on file. I understand policies, but what about making exceptions to customers like in my case. I have never missed a massage so this is very upsetting. Overall I also felt like the prices were extremely high and it was difficult to get appts unless booked way in advance. read more

Save yourself the trouble of coming here. This was anything but relaxing. I was in more stress thanks to this joke of a business. Me and my mom set up an appointment for 4pm for two people. We arrived at 3:45pm and they tell us that they can only take one person because they sent one therapist home. They said they called and left a voicemail 30 minutes ago. We were already out of the house when they had called. Ridiculous short notice!! They said one of you can wait until 5pm for a massage. We had dinner plans set at 5:30pm, there is no way that would have worked. They basically ruined our plans. So, I sat and waited for my 4pm massage. I kept waiting and waiting. Finally around 4:15pm I get called in. Before going in, the receptionist said they will make sure I get out by 5pm so I make it to my dinner. She also said they will just charge me $20. I changed out of my clothes and at 4:25pm the therapist starts the massage. The massage was just terrible unless you enjoy being gently rubbed with oils and stones. I had free hot stones for yelp check in. Avoid it. It's an excuse for therapists to put less effort into a massage over here. I explained twice what I wanted, but I got a horrible 35 minute "massage". She didn't listen. Upon check out, my mom already paid. I asked how much they charged for my 35 min "massage", they said $40. The receptionist told me earlier that my massage will cost $20... NOT $20 off. I don't think anyone enjoys being lied to. This place is unprofessional in so many ways. My mom was going to tip the therapist $20! I quickly stopped her. I gave $10 instead. She didn't even deserve that $10 tip. My advice, avoid this place. There are many places that offer legit massages, do not lie about pricing, and offer on time massages. Unlike Elements Massage. ***** In regards to the response from the business, this review is for the correct studio. Keep better records. read more

Management issues, as in never there. I've been yanked around for months now on a refund of a few hundred dollars...no dice. Always a front desk lackey behind the counter that just says, "The Manager isn't here today. They'll be here tomorrow." But the management and ownership is never there business isn't handled properly. Renee - Your voice mail message to me was completely botched per what Tamara had told me on the phone the previous day. Listen to it back again if you have a copy and you tell me if it sounds like it's accurate. read more

Your staff is does not know how to talk with customers and also sarcastically said "sorry that your mother can't sit in a room for a hour!" to my daughter...A small room that the massage therapist can barely get around a table and I would have her backside in my face for the therapist to just get around the table in a dim light room. I did ask for a double bed massage room because I was not made aware of their policy. It is unacceptable and insulting the way the receptionist was speaking to me if she was having a bad day. There were many ways a receptionist could handle the situation. She could have said... 1. we will deal with charging your card in am, after I have you talk with the owner and make a decision. 2. Let me see how we can accommodate this, since we failed to explain our policy when you called and booked and there are no other massages happening tonight at 8:00 pm. 3. Let's reschedule since of the lack of communication on our part and you can plan the appt better this next time. But non of these were said...instead she had attitude which NEVER sits well with a on time customer to a business for the first time. Unacceptable! It may be better to not offer massages to teens. We have had them before other places and not had a problem. My daughter, family or friends will not be attending your establishment due poor customer service in a way I have never experienced and thank goodness probably won't ever again. read more

Can we give 0 stars? I love massages and treat myself frequently. I received an Elements gift certificate for my birthday, although I've never been to their business before. I made the appointment and showed up a few minutes early. The receptionist was asleep at the desk. I didn't want to wake her, so I stood there waiting for a few minutes. I finally interrupted her nap to check in. The massage therapist (Blake) came out to get me. He was timid, never made eye contact, and apparently didn't bother to even skim the multiple pages of documents I had to complete in order to just schedule the massage. Why do they need my entire medical history? Why do I need to enter credit card information to use a gift certificate? I asked for special attention to be given to my upper back and feet & lower legs. He instead spent most of the time literally digging into my lower and middle back area with the tips of his fingers or knuckles. He didn't knead, didn't roll, didn't soothe. He made me extremely uncomfortable with how he grasped my neck. I was too shocked to even say anything at the moment. When he spoke, he was quiet and devoid of any personal connection. He didn't even let me know when the massage was done. He just walked out the door. As I was leaving, a different receptionist asked f I would be back. I answered sternly and without hesitation: No. She didn't ask any follow-up questions. I left. Worst massage ever. Worst service ever. read more

Ive been to EM a few times and the staff has always been welcoming and helpful. The message therapist I saw all three times asked me all about what I needed and during the message asked me about pressure and comfort. I left feeling like a new person. My knee and back pain melted away. I have sent friends their way. read more

If I could leave negative stars I would. What an unprofessional experience. From the bottle of oil broke under my face - and the massage therapist saying "shit, sorry" to the staff accusing me of smoking pot. I was treated horribly. I feel so embarrassed. I can't believe I paid out of pocket for this horrible mistreatment. It was a humiliating experience. Will recommend anyone to run far away. read more

Sam the receptionist was very friendly and helpful. My therapist, Sharene, she made me leave feeling so relaxed. They took the extra time to make sure I received the massage I was asking for. I will be back here for another relaxing experience. read more

I have been a member of this Elements location for several years. I have changed therapists a few times but the service has always been consistently good. This location is clean and the rooms are quiet. Thanks and keep up the good work! read more

I'm giving this location two stars and here's why, although the staff is very friendly the communication on levels of pressure is a little off. Over the phone the lady explain the 1-5 pressure levels. And I said a 2 would be fine. I came in this afternoon and received my two hour massage and left in worse shape then I had when I walked in. The therapist was very nice but only used her finger tips almost the whole time and pressed very hard. I asked for a little gentler quit a few times. I was really looking forward to a nice relaxing two hours and relieve some horrible stress and a bad week, this was my first mothers day gift as well and it just ended up adding to my horrible week. I wish I could be giving a good review but I just cant with how sore I am. read more

I have been getting massages regularly for 15 years and last night was the worst massage I've received. I told the therapist over 20 times that her pressure was too deep, and eventually gave up. She didn't seem to know what she was doing. I should have walked out but I didn't. And, when I was leaving, the receptionist pulled A GUN out of a drawer and handed it to a customer saying, "Don't forget to leave that at home next time." It is not legal for someone with a license to carry to give it to someone else for 2 hours in a business! The manager is refunding my massage, which I appreciate. She rudely told me that she would not refund the tip I left because "I should have ended the massage if it was bad, and not left a tip." Both of those are true statements, but I didn't want to embarrass the therapist. My mistake. I also was uncomfortable being asked verbally what tip I wanted to leave instead of writing it on the receipt, so I left one. The manager seemed to just be digging her heels in by not refunding my tip, because she was upset I didn't like my massage. read more

They literally came in halfway into my massage to tell me they had to cancel because they found an empty wine cooler can in the trash that had previously been filled out of a 2 L with seltzer waterThey claimed they had concerns about my safety but clearly didn't when they were speaking to me for the 15 minutes before the massage started! What a freaking idiot this woman is!! You lost a client over a can of seltzer water!!! In response to you Renee. You guys made a reactionary decision based on a can. I was there 15 minutes early and spoke to the front desk as well as the massage therapist. There were absolutely no concerns over any intoxication and to assume you've never had a client come in who has had a cocktail at lunch or dinner prior to a massage is ridiculous and juvenile. You were reactionary and made a poor decision. Justify it how you want it as you clearly have done with every other negative review you've had on here! She has now commented on all of my reviews with the same generic, ridiculous answer. Maybe if you spent more time running your business and less time trolling on social media, amateur mistakes like this wouldn't happen. Please leave me alone and do not respond to any of more of my comments. read more

Worst place to get a massage or do business. I've been a member at the Arvada, CO location for several years now and we have some issues. Over the years, I have given 20% tip at this location which the front desk modified to 30% or more. When I asked them about this, they said that they tipped 20% of the non member rate for a 1.5 hour massage session instead of 20% of the member rate. I've had numerous issues with them trying to set me up with male masseuses after I've repeatedly told them that I'm not comfortable with a male masseuse. They have had the nerve to call me a liar, claiming that they never tried to set me up with a male masseuse at any point. They are the liars on this particular point. For the last few 1.5 hour sessions at the Arvada location, they broke up 2 monthly credits each time instead of using the remainder of the money from the previously broken up monthly credit. I started going to the Colorado Mills location instead of Arvada because that location has much better massage services. I've suspended the account at the Arvada location because of my complaints which I've received no response for. The Colorado Mills location says that they cannot let me use the $90 worth of credit on my account at their location because the Arvada location will not allow them to do that. I've called the Arvada location several times to figure out what we can do to resolve this and they have never called me back as of yet. I called them last week and the girl working the desk at the time told me that she would have their manager Mia call me back to figure out how to resolve this. I called them again yesterday and left a message and have still not received a response back. I also called them about these issues last fall and never received a call back. I'm going to be closing my account with them in the near future and will no longer do business with Elements. read more

I actually had a wonderful experience with them about two weeks ago- received a great 90 minute massage and even signed up for a membership. Yesterday I called to book an appointment and since they didn't have anything available same-day, I scheduled an appointment for the next day (now today) at 12:30pm. I didn't want to wait a day, but I figured it would be worth the wait. Boy was I wrong! This morning at 10am I receive a voicemail telling me they won't do my massage without a doctor's note because I had neck surgery 9/3/15. I found this bizarre for several reasons: 1) it wasn't an issue two weeks ago for my last appointment; 2) it wasn't mentioned when I booked the appointment yesterday; and 3) they expected a doctor's note from a spinal specialist in two hours. When do doctors EVER write notes that quickly? Never! I explained that I am getting on a plane tomorrow and was looking forward to the massage before the flight. They apologized and offered me a complimentary 90 minute massage when I return- kind of defeats the purpose of the pre-flight massage... Also, I can't get it without the doctor's note. And at this point it's been so long since surgery that I would have to pay for another visit with the doctor to get the note, which would more than offset the cost of the "complimentary" massage. If you're just an average person with aches and pains, this place is fine. But if you have ever had any sort of spinal surgery, injury or accident, they obviously don't feel comfortable handling those kinds of issues- even months after the fact. It took me less than 10 minutes to find some place more accommodating. read more

Great place to get a massage. The facilities are clean and extremely well-kept. They have several massage therapists, including men and women. The front desk staff is friendly. The massages are great. I use the bathroom before my massage, and it was very clean. They keep an array of items that one might need such as mouthwash or Q-tips. I used a Groupon and got a 90 minute massage with Eva. I think she did a great job. She asked about pressure, heating the massage table if I would like, lighting and volume of music. She kept contact the whole time and gave just the right amount of pressure for me. They have a package program to give nicely discounted massages if you feel you'd frequently need one. I really like the place and would be happy to return. Though they were quick to call me when I requested an appointment, I hope they get to the day where I can schedule it online instead of having to request a time. read more

Highly recommend Leila and Elements Massage. The front office staff are caring and friendly. They have lemon water available as well. The office has great hours in the evenings and on weekends. The rooms are great with adjustable music and heated massage tables. Leila rocks and I highly recommend you book with her. She was cognizant of my needs and educated me about my problems and what was causing them. Although my massage was for pain relief versus relaxation before the massage session was over Leila asked if there was any areas I wanted her to work on that she hadn't touched on. She also provided stretches following my massage that I could do to ease my pain in the future. read more

I've visited Elements Massage twice now, and I've been super pleased both times. The lobby is really welcoming, and the front desk staff is incredibly kind. They taught me that if you can get a letter from a doctor, you can actually utilize flex spending for visits. You can actually set up your flex card for auto payments, if you choose to sign up for their wellness program. Big points. I've met with two different massage therapists so far - Leela (so sorry for likely misspelling her name) and Carrie. Leela performed deep tissue massage, as I'd had an enormous knot of muscle underneath a shoulder blade, and she did a great job of manipulating my body and really digging into the key spots. She has the most soothing voice you've ever heard, and I really liked how she guided my breathing when she really applied strong pressure to specific parts. Carrie provided more of a medium pressure massage, which was amazing as well, albeit different. I particularly how she worked on my arms and my feet. They're in a great location, and I have no complaints. Engage in some self-care and hit them up sometime in the near future. read more

Worst massage place in Arvada. If you are lucky your appointment won't get canceled and when it does good luck re booking on "your convenience" then when you cancel your membership. Again good luck finding an appointment to fulfill your massages owed to you because you PAID for them, and when you can't the "owner" will refuse to honor your massages. I have been a member for almost 7 years and I will never step my foot back into this establishment. Oh and customer service is top notch rudest people ever. Spend your money across the street at Hand and Stone. They are great! read more

The front desk staff are very professional and friendly! Also, Jill is wonderful at massage. She listens to you, does exactly what you need, and makes recommendations to further help after massage. Everything is clean and tidy. My husband and I really enjoy coming to Elements, their membership program is better than any of the other ones out there too! read more

Was given a gift certificate for this massage. They forgot to include the aromatherapy, which they admitted and provided a future credit. I also had requested the stone massage option, which is an extra $25. I thought they had forgotten this as well as the stones were never used on my back. I also looked at the stones before I left the room and did not see evidence that these had been used. Elements says that they don't place the stones on the skin, but rather have the massage therapist touch the stones, then touch your skin? I have never seen this type of hot stone method used. I researched and can't find any examples of this secondary method. All methods I find have the stones placed on specific points on your back to help relax the muscles. Don't know if I'm right or wrong on this, but I don't recommend paying the extra fee for this "secondary" touch. Just not worth it. read more

My visits to Elements in Arvada are always relaxing and do wonders for my aches and pains. I have seen a couple of different therapists and they listen to my issues and do a really good job providing the right relief. The front desk staff members are always friendly and courteous. I highly recommend this Elements location! read more

One of the best massages I've ever had. This place was clean, calming, welcoming and the people were very nice and helpful. Danny was my massage therapist, and he was fantastic. He asked me all the right questions, and actually listened to what I needed. Also I feel so many times you go to get a massage they get back to the room in time, but by the time they start you lose about 10min of massage time. This was most certainly not the case, I got the full time and every minute was used very well. I will be going back and I recommend this place to everyone. Go check it out. read more

Consistently excellent massages by Mamiko. Polite and accommodating staff and management. Clean and comfortable studio.

The Good: Reception Area The Bad: I was charged an extra $59 after I cancelled my membership to Elements. I gave 30 days notice, and was till charged. I will update this review/when/if management returns my money. [Updated] The manager fixed this within 24 hours. Great response time. read more

These guys are amazing! Professional and courteous every time. If you are lucky enough to get Danny, you won't be disappointed!

my masseuse Becca was absolutely wonderful and kind and very welcoming as well as the front desk staff. Had a membership and would absolutely recommend it. Only reason I didn't do five stars is because I had a very hard time getting ahold of management. read more

Highly recommend this place. Had a wonderful massage yesterday. The rooms were clean and calming. The therapist listened to the areas that were hurting and gave a wonderful deep tissue massage. Even though I came in for a massage for back pain, I left feeling so relaxed. Can't wait to come back for another vacation and take a break to be pampered again. Thank you so much!! read more

I absolutely love this place. They squeezed me in last minute tonight which I am so thankful for! Sujika was able to work out some very angry muscles for me and even sent me home with some epsom salt to soak with later. I've been here many times and have never experienced an issue. This is and will always be my first choice for massages. read more

I have had better massages, but the place is convenient, clean and well-appointed. My first massage was shy of 55 minutes so I let them know, and the manager called me immediately to make it right. My second massage was full time, but wasn't particularly enjoyable. I know each therapist has their own style and each person their own expectation, so I would recommend trying them out to find yours. read more

The front desk was friendly and welcoming. Mamiko was attentive and used her skills to address the issues I had with my knots in muscles, with the correct pressure that was needed to alleviate serious pain. I live in AZ and visit several times a year to spend time with family. I will recommend Elements to them and be returning. read more

What a great experience, from beginning to end. The staff on the phone during scheduling was polite and prompt, phone etiquette on point! When I arrived, the front desk staff was friendly and welcoming. My massage was amazing, all hail Yetzabel! She found the perfect combination of deep and relaxing, and I left feeling like a new person. I can't wait to go back! read more

After I got out of my massage I was told that my gift certificate would not work. The girl at the front desk never spoke to me about this when I scheduled the appointment and mentioned that I was going to use a gift card. She seemed frazzled and like she did not know what to do she contacted the centennial location where the card was purchased and told them the situation and they said they could not help and when I contacted them on the phone, Kristin the manager was extremely rude to me and said it was completely out of her control and she could do nothing. The cherry on top here is that my mother who got the gift card told me that she checked twice with centennial when it was purchased and was told that I could use my gift card at any location. Additionally my massage was cut 10 minutes short we started at 10 after and ended promptly at 11. After discussing this for 30 minutes post massage when I was supposed to be feeling relaxed it was finally resolved by the manager in Arvada however This was handled so poorly that I do not intend to come back and don't recommend this to anyone there plenty of options out there. read more

I rarely treat myself to a massage, but made an appointment because I had severe back pain for a couple weeks. The therapist listened, treated me with care and the massage felt amazing. The next day my back felt great. I was impressed by the front desk staff and therapist, and will definitely be coming back. read more