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    Element Protection Windows

    5.0 (1 review)
    Open • 9:00 am - 5:00 pm

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    2 years ago

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    Mega Construction Solutions

    Mega Construction Solutions

    (1 review)

    We hired this company to install our windows. Also to remove our concrete garage floor & part of…read morethe driveway. After the windows were installed, but cleanup not done, we paid for the window job in full & then giving a deposit of half towards the concrete removal. On the basis that they would be back to finish the window cleanup while doing the concrete work. Prior to being paid, they showed up at 7-8am each day, after being paid, they showed up once, at Noon & worked 3 & 1/2 hours. They made a huge mess with the concrete & then sent us an email two days later stating that they would not finish the job, as it is 'too difficult'. Now they are refusing to finish the concrete part of this job & have left us with a partially removed garage floor, a random line cut across the driveway & huge heavy bags of concrete debris in the yard. Not to mention the loose concrete all over the front. There are also broken pieces of glass & random garbage all over the yard. We fully expected this cleanup to be finished while they were there doing the concrete work. They are simply refusing to come back now & even clean up the huge mess they left. I could see on my security cameras, they opened my front window to run an extension cord, instead of plugging it in in the garage.. then proceeded to blow massive amounts of concrete dust from the driveway, into our living room window. While installing our kitchen window, that was bigger than the original window that was there, they had to cut into the header. We know literally zero about window installation & we're trusting the judgment of these professionals. Manny, the owner, asked if we wanted the window to go a bit higher than the original plan. We said if that's possible, sure, move it up a bit. We find out after, that's incredibly bad to cut too far into the header & possibly cause cracking, which can make the entire house unstable. I see cracks in the header that's above the window now, but I need to have it assessed by a professional to find out. It was disappointing the owner of this company then tried to lie after the fact & say we insisted the window be higher into the header. We're now out money & more importantly have a partially finished job with a huge heavy concrete mess left for us to figure out how to remove. Contractors seem to be good, until they get your money.

    From the owner: Mega Construction Solutions, LLC has 13 years of experience in all manufacturers of windows and…read moredoors (Aluminum, Vinyl, Fiber glass, wood, etc.), as well as different product series, building codes, structural solutions and necessary inspections. We also have the required tools and a consolidated installation/service team to get the jobs done. We greatly take pride in our customer service and professionalism to do what it takes to make the customers happy. Our team is skilled in doing all type of interior/exterior restoration/remodeling as drywall, stucco, minor flooring, trim, framing and so forth (commercial and residential).

    NewSouth Window Solutions

    NewSouth Window Solutions

    (49 reviews)

    After using NewSouth 19 years ago we used them again after moving to a new location. Installation…read morewent flawlessly, installers did great work. Best value for high quality windows with a warranty that can't be matched.

    NEW SOUTH WINDOWS: $50,000 INSTALLATION, 3 YEARS OLD, AND NOW ABOUT $15,000 IN DAMAGE,…read moreINVESTIGATION AND REPAIRS If you're considering NewSouth Windows, please do your research first and read the BBB complaints and reviews, especially those mentioning leaks and water intrusion. The previous owner of my home spent approximately $50,000 on NewSouth impact windows and doors installed in 2023. Only about three years later, I'm now facing approximately $15,000 in investigation, repairs, legal costs, and related expenses after discovering significant water intrusion and hidden damage around the windows. The problem appears to have been occurring for months before we discovered it. It became serious enough that I paid $2,525 for a Cause and Origin forensic engineering investigation, and as the cost of correcting the damage continued to grow, I also had to hire an attorney to help protect my interests and evaluate the appropriate legal action. I then hired another licensed and insured company to correct the exterior sealing. Their $4,200 proposal calls for removing all of the old sealant around 10 windows and 2 double doors, thoroughly cleaning the perimeters, applying commercial grade Sikaflex 15LM sealant, and addressing screws in the slider drain channels. What made this even more frustrating was NewSouth's response. We purchased the home July 10, 2026. The original owner did not initiate NewSouth's warranty transfer within 30 days, and when I contacted them August 27, they declined to honor the remaining warranty because we were slightly outside that window, despite the original customer being involved and the windows being only about three years old. NewSouth later sent someone to my home. I assumed they were finally coming to assess the damage and reconsider the situation. Instead, the representative did not seem to know why he had been sent and had to call the office. My understanding was that they could potentially quote me to fix the work. After everything above, why would I pay NewSouth again? I wasn't the person who chose NewSouth or paid the original approximately $50,000, but unfortunately I'm the homeowner now paying the price. If you already have NewSouth windows, I strongly recommend having the exterior sealing independently inspected. If you're considering buying from them, read the complaints and ask very specific questions about installation quality, water intrusion, sealing, warranty transfers, and what happens if something goes wrong. For an installation completed in 2023, this experience has been completely unacceptable to me. The photos, videos, $4,200 corrective proposal, $2,525 forensic engineering investigation, and the fact that I've now had to involve legal counsel speak for themselves.

    Element Protection Windows - windowsinstallation - Updated October 2026

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