Stayed here for 1 night for business. It has a new hotel…read morefeel and the place was clean and comfortable. Hot foods served for breakfast. Snack bar located at the lobby. Free, spacious parking lot. TV in room is old and could use an upgrade, especially in size. Staff was friendly and there were no issues with my stay. Would stay here again if I am in the area.

Roaches in the Room - No Accountability from Staff or Management…read more I checked into the Holiday Inn Express & Suites Houston North - IAH Area on June 2, 2025 around 11pm. The room had a damp, moldly smell, however, many Houston hotels developed mold issues after the hurricane and never addressed them, so I tried to ignore the scent. However, at 5 AM the next morning, I woke up to roaches crawling on my personal items, on my leftover food, on the hotel furniture. Everywhere. I was completely horrified. I shook out my clothes and immediately packed up my things and went to the front desk to report the issue. I spoke with a staff member named Ricardo, who seemed completely unbothered and not the least bit surprised. When I told him there were roaches in the room, his only response was "oh." I asked him if he knew this, he said we don't have anything noted for "that room". Huh?!?!? So you clearly KNOW there is a roach problem in here! And roaches don't discriminate by room number. If you have them, you have them everywhere! I asked about the refund process and explained I was leaving due to the clear sanitation issue. He told me the manager, Maria, would be in at 7 AM and would call me. I asked for her card as well as for the district or regional managers information. He gave me a card, the name Tanya, and said he could provide nothing else. Maria never called. I tried reaching her by phone on both June 3rd and 4th and was denied the opportunity to speak to her each time. No apology, no refund, and no follow-up. The complete lack of accountability from both staff and management was unacceptable. I paid for a clean and safe place to sleep and instead had to deal with a health hazard and indifference. I would strongly caution anyone considering a stay here, if something goes wrong, don't expect support or resolution.

This is a Chic and elegant Hotel in/near downtown Houston. It's a pet friendly property that I…read morestayed at in mid-August 2026 during a cross country trip. I really like that they had vanilla candles burning in the lobby, front desk area, and the entryway. That added touch gave the property a sense of elegance and charm! However, they only had one customer service agent in the late evening (around 9pm) at the front desk which made it take a little longer than expected to check in. Once I checked in, the room was spacious, well appointed, really nice and really clean. Overall the property was well maintained inside. Parking was a premium with self service at around $35 and valet $49 per night. I was satisfied with my stay, but I'd probably look for another property to stay at when in Houston again. There seem to be over 75 really nice hotels to stay at while in Houston. I'd like to explore another one during my next visit.

We came here for the Tinseltown Christmas bar on a Friday night around 7, and I was pleasantly…read moresurprised that garage parking was validated since we were bar customers. It was pretty quiet for a Friday, but I think we were just a little early since this was our pre-dinner stop. The bar was fully decked out from head to toe in Christmas décor. We grabbed a spot on the sofa surrounded by festive pillows, which made it feel extra cozy. The bartender came right over to take our order and brought us water in Christmas-themed cups- such a fun touch. I ordered the white Christmas mojito and loved it. Anything with coconut gets an automatic yes from me. Our bartender was friendly, checked in on us throughout the night, and even took photos of our group, which we really appreciated.

I really enjoyed my stay! It was nice to have a hot breakfast buffet. There is a nice safe dog…read morearea. Easy check-in and out. The staff were friendly and helpful. The young gentleman at the front desk showed me to the dog area and I appreciated that so much more than just pointing and saying go that way. The shuttle guys were the best. Thanks Victor and Gabrielle! Sometimes it's the little things that make a stay great. Pet friendly Will make this my regular Houston hotel.

Our Family Was Displaced for FIFA -- Even with a Signed Agreement…read more We planned our 2026 Family Reunion at this hotel. Signed the contract. Received the booking link. Shared it with our entire family. We were in the middle of collecting payments when we received a call saying everything was canceled because FIFA is coming to Houston. Our dates have been set for four years. The hotel knew that. We already printed, posted, and shared the lodging information. To be told "Your block is canceled, you should consider changing your event dates or moving to Clear Lake" was shocking. Changing the dates would disrupt hundreds of people. Moving the hotel 30+ minutes away makes no sense for our elders or our family events, all located in Houston's Historic Third Ward. Hilton chose profit over people, plain and simple. But most importantly--they treated a signed agreement like it meant nothing. This was unprofessional, dismissive, and a huge disruption to our planning. Future guests should be aware.

Another FLOCK Camera location to monitor, record, store and share your stay, vehicle, duration with…read moreanyone on the FLOCK system - anywhere in the world. I am a Diamond with Hilton, and had I known that their parking lot was equipped with these privately held FLOCK systems, I would NOT have stayed. One has to question the reason for FLOCK - is it a bad neighborhood they need to deter and record? (then I would not want my family there) - is it to store our car information, time in and out, and then sell it to others? ( then I would not want to be a part of that) - How long do they keep the videos? Is the videos kept by FLOCK (to combine with the other FLOCK cameras to know where I travel and when, to sell to anyone? Why does a small hotel need to have FLOCK? I am uncomfortable with the security, who has access, how long they keep video and information? Is it held indefinitely by FLOCK? Who does the hotel give that information access to? No, FLOCK is not a deterrent when someone can walk in from another parking lot or use a stolen license plate - There is no opt out for the hotel, no access or reporting by the hotel, and there is no way to know how long they keep our information on file, and who they sell it to. Since there are countless cases of misuse of infromation by others accessing FLOCK - and bad actors hacking into systems, this is another layer of having our information stolen, sold, used, and abused - and will always leave a 1 star for any private owners - Hotel was within standards and we seek out Hilton - but not with FLOCK systems.

Our robotics team was housed in The Home2 Suites By Hilton - Houston Energy Corridor, TX for the…read moreFIRST World's Championship. The hotel staff were wonderful and accommodating to our needs. They even opened up their breakfast early for us to accommodate the crazy early competition schedule. The rooms were spacious and beds were comfortable. A mishap occurred during our stay where there was water pipe leak. The team did their best to work around the situation. It was not the hotel's fault and I felt sorry the staff had to deal with so much disgruntled guests who were not as understanding of the situation. I commend them for quickly turning the situation around to trying to make our stay pleasant. I could visibly see that they were all exhausted but did their best to resolve the situation. They even comped us for the inconvenience afterwards and was contacted directly by their Director of Sales. That's great business ethics and what more can we ask for. We highly recommend The Home2 Suites By Hilton - Houston Energy Corridor, TX. We've stayed in other hotels in Houston in the past during our robotics competitions, and this hotel is the most accommodating, with friendly staff and comfortable, affordable, and spacious rooms. This hotel would be our top pick in the future. If this mishap did not occur, I am sure the guests would agree on the overall service and cleanliness of the hotel was stellar.

Service was great, rooms were clean and quiet. I needed a late checkout and they were happy to…read moreaccommodate.

Great check-in service. Walkable to a tavern and two Middle Eastern Restaurants. Very comfortable…read moreand clean

I had a Reservation here and my credit card had been flagged for fraud, so I couldn't pay for the…read moreincidentals. the staff and Manager were absolutely amazing! They understood my situation and honored a refund, even though I reserved as non refundable. They helped make a very frustrating situation much better. I would absolutely come back.

Lost my license, wouldn't allow check in when I had the credit card it was booked with, had a…read moredigital ID, I am a Hilton honors member. Manager refused to even discuss it over the phone. Rude and refused to refund the room so it was after midnight with no room and no help from the staff.

Fairfield Inn provided an amazing stay this past weekend. The property is super clean, quiet and in…read morethe perfect location. I can't forget parking and the tasty breakfast served daily. The staff is also amazing. Jaiden the front desk receptionist was amazing. She's professional, polite and knowledgeable. She greeted us with a smile each time she seen and made sure our stay was perfect. She's the best!

One of the better hotels I've stayed at in Houston. Opened in 2019 but not much activity with…read moreCOVID. Therefore hardly any wear/tear with the amenities and facilities here. Rooms are clean and comfy with a good amount of space. The exercise room is probably the best I've seen among all the Marriott hotels I've been too. The lounge and breakfast area is spacious and presentable. And the staff is friendly and accommodating. Surprised this wasn't on YELP's radar before. Now it is!

We used to stay here a lot when we visit Houston due to it's convenient location. However, the past…read morefew times, our experiences have declined. Some rooms are old to where there are cracks within the room. Ripped bedding, peeling toilet seat, bathroom doors not fully functional, and more. Luckily, we hadn't experienced any pest infections like other reviewers. We also used to encounter friendly staff members at the counter. But lately, their customer service has declined as well. Plenty of parking provided with what seemed like two security cars on standby in the lot but I've never seen any security present. They do block the Harwin entrance at night. So you'll have to go around to the other side to enter. Located next to a Popeyes and Starbucks across the street. Next to Beltway 8 and Sam Houston Tollway.

Solid hotel for a quick stay in Houston…read more We stayed at this La Quinta in Westchase for 2 nights and it was a comfortable 2 nights. The room was relatively clean, average size for a king bed room and included a mounted flat screen TV and small refrigerator. There is a free breakfast offered every morning as well (6-9am on weekdays and 7-10am on weekends). I wish I could say that the free breakfast was the best part about the stay, but the breakfast was actually slim pickings compared to other free hotel breakfasts we have tried in the past. Yes, there were eggs, bacon and sausage, but it was blah and all stuffed into 1 chafing dish. None of it was very appetizing. There was also cereal, warm oatmeal, grits and a waffle maker too. It might not be the worst free hotel breakfast we have had, but it was near the bottom. The employees at the counter were nice during our stay, but there was one employee that I encountered at the breakfast that had a nasty attitude towards guests. Like I said, it's a solid, inexpensive hotel to stay at, but don't expect anything more for the price point.