We ordered a fridge and a TV to be delivered from The Good Guys. The delivery guys showed up and…read moredecided they didn't feel like carrying the fridge up the stairs to our apartment. So they pretended they didn't know how to park their truck in front of our place. It was the strangest experience. Really disappointing experience with the delivery people. Kind of absurd that we're maybe going to have to get a refund on these items purely because they've hired employees that don't want to do their job they've been hired to do.

Excellent service. Awesome service…read more I went into The Good Buys at the Homemaker Centre at Alexandria last Friday. I have had my brand new fridge and Smeg Microwave for a day now. My white goods at my new place are in use much quicker than the Ikea furniture I brought weeks ago. Really happy with my purchases, and sometimes (even if you don't pay cash) there is room to negotiate on price. Excellent, excellent service. Delivery guys arrived as plan and they were pleasant. Will definitely deal with these 'guys' again. They were that good! Next stop: Dyson vacuum cleaner.

Ordered a new fridge when my old one died, with delivery promised by a certain date - 3 days after…read moreorder. But when that date came around the story changed - model not available. Dishonest and untrustworthy. Go elsewhere if you want proper customer service.

Brilliant. They…read moreprice their items in accordance with JB Hifis' and then knock them out of the park by offering better service. We need one in Brisbane!

Our families have collectively bought 3 washing machines, two fridges and a dryer from theses guys…read more There is a reason we keep going back. The price is only part of it. You get a 6 month guarantee, free delivery and they help set it up and test it. On top of that..we have never had anything go wrong with an appliance. Not in the 6 month period or afterwards. Really worth giving these guys a go! Jude P.

I was walking past here when I had just recently moved down the street and saw a front loader…read morewashing machine for $340 And my washing machine hadn't made the move due to my cat having one of his pixie chasing moments and totally breaking the lid and anything else plastic inside it. So back to my point, I decided that the cat would have a hard time breaking the lid of a front loader so went in and advised that I would be interested in the machine and what kind of deal he could do for me. The lovely gentleman inside instantly said that I could have it for $300 - and voila it was mine. It was even delivered for free and installed by the delivery guy! It works wonderfully well and I'm really happy with it. And my cat can't figure it out, which is a bonus. The only reason they didn't get 5 stars is because there is no facility to accept cards. Cash only. And I went on a walk to find an ATM.

This place is filled with vultures. You can't walk one step in any direction without having someone…read moretry to "help." There needs to be some kind of communication between staff members because I do not want to be asked 10 times by 10 different people if I need help...in the same store. I couldn't get out of there fast enough. I won't be going back either.

Great store. There are actually employees on the floor to assist you.read more

You know, for a place that specialises in things that suck, this place isn't that bad…read more The staff are pretty knowledgeable in regards to what vacuum would suit what you want it for. These are the guys that sold me the amazing vacuum attachment thingy that means that my cat fur is no longer matting on the carpets but whirling in a vacuum vortex cone doodad! They have sales on every other day and it's well worth a peek in if you are interested in getting a new sucky cleaning implement. Or two as the case may be as we walked out with a vacuum as well as a hand held rechargeable mini-sucker that was half price!

Sorry to say but I have to say this has been the worst customer experience of my life and having…read morebeen with TPG that's saying something. I bought a $299 vacuum at one of Godfreys' 'sales' for $99. Within three months the crap vacuum was broken and when I returned to the store yesterday, the only resolution your sales staff could offer was that I purchase a one thousand dollar vacuum using your handy GE credit facility. Your salesman seemed to grasp the fundamentals of the english language, when he refused to acknowledge that he even understood the problem. Inarticulate and pushy, to the point that I left the store and will never return. You know what? Screw you, screw your returns policy and screw your crap product. I've purchased a Dyson online and you've lost a sale.