We stopped at this charging station on our way to Las Vegas. Unfortunately, it turned into a pretty frustrating experience.
The first charger kept giving us an error no matter how many times we reconnected. We called technical support, switched to another charger, and ran into the exact same problem. It took us about 30 minutes just to get connected.
To make things worse, it was extremely hot outside, so going back and forth between the charger and the car wasn't exactly fun.
And I'd also love to see improved is some kind of shade over the charging stations. Standing in the extreme heat while trying to reconnect to a charger, troubleshoot errors, and wait on the phone with technical support was exhausting. A simple canopy would make a huge difference for customers, especially during the summer.
Even after we finally got it working, the charger never delivered anywhere close to the advertised 350 kW. The highest speed we saw was around 120 kW, which made the charging session much longer than expected.
Electrify America has become much more expensive lately, but unfortunately the service doesn't seem to match the higher prices anymore. Very disappointing experience. read more