Antonio was a huge help. Was able to test my battery, install a new one quickly, and get me back on…read moremy way. Wonderful staff all around!

I had a wonderful experience with O'Reilly Auto Parts store. I had some items put aside for pick up…read morein within the hour. Not only were they ready at the counter but, Anthony installed both the wiper blades & air filter for me at no addition charge. Thank you! I will definitely be back.

Jorge saved the day for my family and I right before they were about to close. We were out of town…read moreand my battery stopped working. Called Autozone 30 minutes before closing and Jorge was able to help me and replace the battery for me without any hesitation. We need more people like Jorge. God bless.

I have to say that the customer service I received from Jorge was excellent!! I needed to replace…read moremy headlight bulbs and he replaced both of them for me without hesitation, very personable guy. Would highly recommend this Auto Zone.

I have been coming to this place for years. The staff is very knowledgeable and friendly... they…read morespend the time to really help you and explain the necessary details. They spend time with each customer, and sometimes you have to wait a while to get help. But it's worth it. Dave, Marvin, Rigo and the new guy, Otto are all very good. If you want instant attention, go to O'Reilly. But they don't have the years of experience that the guys at Napa provide.

Shout out to Jason who followed me into Peets and let me know my tail light was out . Said one of…read morethe staff might be able to assist me and they sure did! The very nice guy came out dismantled the light and repaired right on the spot. I really appreciated that!! Not my first excellent customer service I've received from them . Thank you for everything!!

Have a Mercedes and need repair...look no further! Danny and Juan are very very skilled Mercedes…read moremechanics with great problem solving attitudes. Figured out an electrical issue with my Sprinter Van I have little confidence would have been solved elsewhere AND didn't break the bank. And they have the garage height and lifts to handle the tall custom vans. Bens is my new Mercedes Sprinter shop...

Danny and the Crew is back..!!! The shop is open and active again. They took my GLE 350 the same…read moreday I brought it to them for the first time. Gave me a great deal on the price; and most importantly took amazing care of my car, and gave me back my car on the same day itself like brand new. The car needed some work; so I was surprised when they told me they would give me back my car on the same day. Danny, Luis and Juan are a great team. They treat you like family. Honest people who does quality amazing work on your Mercedes. Look nowhere else for your Mercedes' needs. I'll definitely be coming back only here for my car's needs.

Thank you Mark! Hands down best car buying experience ever! Went into only test drive (I swear) and…read moreended up driving away with my new Crown Signia. I have been researching cars like crazy and had finally narrowed it down to 2 cars. The Mazda CX50 Hybrid and the Crown Signia. I had about 45 mins to kill before I had to pick up my kids. Went in and Mark approached me and was super friendly. He backed the car like Austin Powers, it was awesome ( ) Any who, test drive went good. He didn't talk excessively. Which I really appreciate, since I was trying to really get a feel for the car. I had previously test drove the CX-50 and really wanted to see if the feeling was different on how both cars drove. For me the Signia just drove smoother. Acceleration was great and handled very nice. The interior was chefs kiss. Fast forward 40 mins, I had to run to grab the kiddos. They asked if I wanted to pick the kids up in the Signia, as a longer test drive. Which I did, my son walked up and was like why you driving this ugly car . Poor Mark was dragged with me through the pick ups, thank you again for being super awesome! Mark was very no pressure, I had told him about being on the fence between the two vehicles. He was very straight forward and NO pressure. He asked what it would take to have me drive it home. I told him what I would like to see on the deal, but didn't feel that the dealer would be okay with it. He said let's find out. Obviously they were able to, since the cars sitting in my driveway! I really appreciated the no pressure, from Mark, the manager and the finance guy (sorry don't remember their names ‍) But they were all super friendly, great customer service. Would I recommend buying from Hansel Petaluma? In a heartbeat. Just ask for Mark, you won't regret it! P.S. I've serviced my Van here and have never had any issue with the service department. They are great.!!

This is in relation to their service department. I had a super frustrating experience with Novato…read moreToyota and was ready to take my car to a local mechanic for maintenance but ended up giving Hansel a call and they were great to deal with. They were able to tell me what service I needed, what was included, and scheduled me in the following day. Everyone was super friendly, the cost was reasonable and I walked away feeling valued. I will definitely come back to this Toyota for servicing my Prius.

Terrible, awful people and service. We took our camper in to get the outlet installed in the bed of…read moreour truck (for the camper to plug into) and an entire re-seal. - They re-sealed about half of the camper. The roof has messy globs of caulking all over, like they took no pride in their job. The sides weren't even touched. - Upon removing the camper from the truck, we discovered they had removed our stock Lance camper plug and attached a towing trailer outlet to it instead. Now we don't have the original cord that came with the camper, that we were specifically told not to alter. - They started an outlet hole in the bed of the truck, changed it, and didn't properly fix the first hole they made. - When they were finished, they left our truck and camper out in front of their closed shop, left us a voicemail, and put our keys in the unlocked water heater compartment. Anybody could have driven away with our truck and camper. - And lastly, the rude woman Christine screamed at me on the phone because I questioned the safety of where they left our property, and because I went and grabbed our keys from the camper while my boyfriend was at work. And we paid $800 for the service. Truly outraged!

I came into fur hats looking for information on my 2001 RV and the staff were very helpful and the…read moreshop had a complete selection of RV parts.

I cannot fully express our gratitude for Ernesto at Bosch. An honest professional that went above…read moreand beyond for us in solving a long standing issue with our car. We bought a Nissan Versa new in 2012 and it always had an intake sensor issue that caused us trouble each time Smog checks were required. After the expensive trip to the dealership that replaced the intake sensor but did not solve our problem, we went to Ernesto who took the time to research the issue and came up with a solution. It took a little bit but was worth the wait. He did a ton of research and tested a few ideas that in the end, made all the difference. He truly went above and beyond any other mechanic we have ever worked with and we are thankful for his patience and his smarts!

Good service. Well done with explanations and good work. Very nice people! Recommend for people…read morewith older cars. These mechanics know from experience!

re: Sales great experience with Dillon for sales and Stewart in Finance (see further below for…read morethoughts on the Civic Hybrid). I went in at the start of a calendar quarter this year, when there were fewer shoppers around. DIllon was calm and knowledgeable; and patient (took the time to run through all the dashboard settings and configure it as I wanted before I drove off). I knew what I wanted going in; this probably also helped make the purchase pretty quick and easy. They did let me take an extended test drive. Never been to this dealership before (former BMW 3 series owner). re: the car, Honda Civic Hybrid. I'm at around 1500 miles since purchase, 20%-30% highway driving. As you can see from the photo, I'm now over 53 MPG, beyond my expectations. Part of that is fewer highway miles, and keeping my speed lower there. Part of it is the design of the engine. You will sometimes be driving on the battery ("EV") even at 65-70 mph while in "Normal" mode. And at 20 mph you may be on gas for awhile even in "Econ" mode (I don't use Sport mode). The handling, steering, braking is surprisingly good, smooth, nimble. Not surprising, in hindsight, it was named one of Ward's 10 Best Engines. This also fit in my garage (the Accord is around 196 inches and would have been a much tighter fit). Thanks to Dillon, Stewart and Hansel for all of the above. DC

As usual Hansel Honda is doing a top notch job! Marisol has always gone above the call of duty! She…read moreis always friendly and helpful !

We needed help with installing a headlight. A kind man behind the counter actually took the time to…read moreinstall a difficult rask...thank you!!

Giving one extra (out of a rating of one) star for the one younger girl here who was friendly and…read morehelpful. Unfortunately, the two others I dealt with were not. One guy took the person behind me to wait on when opening a new register, although I was standing right there and had been waiting for some time. He wouldn't even look at me. When I brought back a tool I'd rented (and had not used), the woman I dealt with took so long to inspect the item and dicker with the account I thought I was going to grow roots. She peered at the unused tool for ages, then wanted my address, phone number, blood type, etc. AND THEN wanted to credit my card rather than give me the cash deposit from the previous day, and she sternly argued with me even though I had the receipt that clearly showed sixty bucks of the total had been for a cash deposit. I mean, it wasn't hard to figure out... Not coming back here if I can help it. They're cheap and they do seem to stock items fairly well, but the employees (except that one girl) need major improvement.