I have to say that the customer service I received from Jorge was excellent!! I needed to replace my headlight bulbs and he replaced both of them for me without hesitation, very personable guy. Would highly recommend this Auto Zone. read more

Between Artemus and Armando I experienced a level of customer service that I thought was a thing of the past! They chased down a hard to find part and had it in the shop within hours of our conversation. Keeping me updated throughout the morning so I could gauge when the part would arrive....outstanding attention to detail! Thanks guys! "D" in Novato. read more

Had a bad battery so had to go to autozone to get it checked out. Jorge took care of me and explained the different rates, the different batteries, and then even replaced the battery for me. Great customer service and you can tell he's great at what he does because he was chatting it up with all the people walking in. read more

Appreciate the help in replacing my rear windshield wiper ! I'm an old veteran and appreciate your employees respect fully helping us senior citizens Really appreciate your employees ‍ Love your Hispanic manager at this location ( a fellow Navy vet) keep up the good work GoNavy ! read more

Very bad service my girlfriend was not happy lady behind counter was very rude told her to move out of the was then sold her the wrong battery and watched her leave read more

Honestly, it just smells like poo butt in there. Like someone who works there doesn't bother to check if there's still brown coming off the toilet paper before calling it a day. The whole place smells like a hotboxed porta-potty with air conditioning. read more

let me just say as a young girl with very little car knowledge and have been scammed by many car places in my past. this place and specifically Jose is the BEST car part store to go through. I went to o'reillys first and walked into four guys huddled in a group laughing amongst themselves then finally acknowledged me and I asked where the headlight fuses were and they told me they were out of stock and went baclass to their conversation. Fnny enough I walked right by them on my way out but I didn't bother turning around and purchasing it. I went to autozone and Jose helped me right away and even installed them for me. then we needed another part and he installed that as well and replaced my lightbulb in the pouring rain too!! (plus they were cheaper than oreiley's). Seriously cannot express how thankful I was for him. read more

Anthony was super helpful. Got the battery I needed and replaced quickly. Also offered a few items I may need for my battery. read more

All workers were stupid and lazy. I came in 12/29 for a that showed in stock line. The O'Reilly store researched for me as they didn't have stock. The Autozone workers told me the wrong location in the store and wouldn't come out to help find it. I finally had to find it myself. read more

Like all other businesses in the US staffing, has hit them hard after the pandemic. Samantha is top notch. I watched her handling about 10 customers needs with great skill and attentiveness and competency. Plus she was friendly. What else can you ask for? I would've given the five star if some of the shelves weren't bare. read more

While there were some language difficulties, we all spoke passable Spanglish. I was in and out with an affordable new battery installed in half an hour. The staff was friendly and helpful. read more

They hire the most un-talented individuals. One girl forgot to unlock the door. Another AutoZone male employee arrived 30 minutes late. The girl did not ask me for help. I was looking at the lug nuts in the back. She went to the back to check on me and said, "I could have sworn I saw you come in but did not hear you leave." And left without asking if I needed any help. She just wanted to see if I was not stealing. That's the only reason she checked up on me. This place is a mess. read more

The store was 30 minutes from closing and I needed some things for my bumper. The 2 staff at the store were extremely unhelpful, basically ignored me in a sense. Now for a person who has no idea about how to purchase the correct parts for items for car maintenances. I explained that and I brought in the peace that I needed to replace. Other auto zones have been gone above and beyond with help. Even by looking at my car, to make sure I'm purchasing the right item and possibly the steps needing to be taken. One guy seemed twacked on drugs. Didn't care at all that I was needing layman's terms for what I needed and how to fix it. Trashy place read more

AutoZone - An easy look at it, would of been a quality of service. - Auto Parts & Supplies Near Me - Petaluma, California

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This store participates in predatory towing. We accidentally parked in their parking lot thinking it was the parking lot of the Block. There were no signs on the gate in front of where we parked. They have a tow truck company lined up to tow cars at 9 PM which is when the store closes, an employee told me they come every day at 9 to tow cars. Our Uber driver even told us she's picked people up here more than once when their cars were towed at night. It's $600 to get your car back. This is a huge empty parking lot in front of a closed store, not interfering with their business. I would never shop somewhere with such an unethical practice. The manager should be ashamed. There is a Napa Auto Parts on 4th street that might be a better choice. read more

I came in to find replacement windshield wiper blades on my relatively new Subaru forester, first clerk told me what to get and the size. I bought them. Upon trying to instal them I found after inquiring within that the suggested wiper blades did not actually fit my ride. Red flag. They then had me return my product then suggested as "damaged goods" even though I never installed them. Then suggested the proper wiper blades. Seems like people there need to be trained better. I'm still waiting on my refund from the first wiper blade purchase. Like wtf?!? read more

Troy totally ROCKS!! He's got a positive attitude and is really focused on taking care of the customer. He ordered a new car battery for my hybrid Ford Fusion when I called on the phone yesterday. Installation would be included, so I decided to make the drive here today! When I arrived to purchase the battery and get it installed, I was told that it's a difficult install and they could not do it. Their computer erroneously states that my battery is located in the trunk, which it is not (the Hybrid battery is, but not this battery). The gentleman wanted to take a look at it, and upon seeing that the battery is in fact under the hood, he said he'd give it a try. It was a very tight space to work in. I was pleased he'd try to remove it. Unfortunately, he was unable to get the old battery out. Everyone in the store was wonderful, and the other employee was very pleasant and kind, but despite his sincere effort, he just could not remove the old battery. We discussed me paying a local mechanic to do the install instead, which I was not too keen on. Troy, however, was interested and watching from the sidelines while he helped other customers, and it was quickly apparent that he wanted to give it a shot! That's when he told me he'd spoken with me on the phone yesterday, and he knew I'd driven quite a distance to get here. He was willing to go above and beyond to make sure I left happy and completely satisfied. Yayyyyy!!! Let's do this!! Hybrids are not the easiest cars to work on. Despite this fact, Troy - with a quiet confidence and humility - was determined to make it happen for me. It clearly was not easy, but Troy confidently persisted and was able to get my old battery out, and the new battery in. I'm so pleased and impressed!!! At the end of the day, while it truly was not easy, Troy was determined, and he did make it happen! What a great experience for us both!!!! And I am very glad I did not have to pay a separate mechanic to install the battery. I highly recommend these guys, and I so appreciate you - Troy! THANK YOU!!! Warmly, Lorri read more

AutoZone - He was determined to get it done!! - Auto Parts & Supplies Near Me - Petaluma, California

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I had the good fortune of meeting a kind gentleman this morning who installed the left front bulb on my 2018 Honda Civic. He was tallish with earrings. I want to shout out I wish I had more of a tip to gift him as he sold me the bulb and had infinite patience! read more

Cool predatory partnership with ace towing. For the people new to the game, did you know that a business can hire a towing company for "revenue generating". So I'm assuming autozone has an agreement with ace's tow yard for the sweet $550 tow fee for basically stealing your car for no reason. Autozone... is it really such a problem that people are using your parking lot when you are closed. Is it really necessary to have your waste of space parking lot just. There. With people in it ready to call the tow trucks the second you walk away from your car. Capitalism at its finest. Great job. You really took a bite out of crime McGruff. What a racket, I do not understand how this is legal. read more

My car battery had died before a very important work day - and my triple A membership didn't carry the battery for my car so they were zero help. After calling almost every place in town from Santa Rosa (where I work) to Petaluma and no one could assist me! I was thankfully then able to have Isaiah Montano who was not only able to get me the battery in stock, but install it himself in less than five minutes!!!!! I was able to get to work, get a new battery, and have a great customer service experience. Thank you Isaiah for the awesomeness! read more

Got the wrong parts. Was broke down on side of road and had to come back twice. Didn't help at all with what was going on. Needed a little more help. read more

Today, I stopped by the Petaluma AutoZone to get wiper blades for my Tesla M3. When I walked in I was greeted by Anthony, who asked how he could help. He looked up the part numbers and (True to Tesla!) there were some modifications that had to made. Anthony, offered to check my current wiper blades and make sure the AutoZone blades would fit. Once he verified this, he figured out the correct clips, and offered to install them for me. Wow! Real customer service! This definitely saved me time! Thank you, Anthony! read more

Amazing service when I stopped by yesterday. I was getting my oil changed earlier that day at a local Firestone and was told my battery needed some replacing I was shocked because I just purchased a new battery not too long ago. The guys there kept pushing me to spend 200 plus. I was not sure about them telling me I needed to replace my battery, so I took my truck over to auto one to get a reading. The manager Zach was awesome and so attentive! He took care of the issue so quick and it didn't cost me a dime. Thanks again Zach! read more

Terrible service. They will lie and take advantage of you. Don't come here!!!! If you want to see if your wireless key fob still has battery left, they will always tell you it's dead and try to sell you a new battery. Their tester always says it's dead even when it's not. Not to mention their predatory tow trucks(Ace towing). They were towing cars like crazy not even ten minutes before they closed, when there were a ton of empty spots. read more

I called AutoZone five minutes before their closing time on a Saturday night, and frantically explained that I was heading their way, and asked If there was any way they'd be willing to stay open a few minutes late for me. The gentleman on the phone asked what Kind of part I was looking for- and expecting to hear a, 'no, we can only help you during our normal business hours' , I explained I needed a light for my license plate, (not necessarily a 'make it or break it' crucial part, but a safety hazard, and truth be told I really just didn't want to worry about getting pulled over for it). Much to my surprise, they told me to come on in as soon as I could get there, and that they will be able to help me out. When I pulled up, there was an employee at the door waiting to let me in, and they did nothing but help me with the best customer service I've experienced in a long time. I have a perfectly functioning license plate light, and will definitely come back for repeat business. Ive always had great experiences at this auto zone, but this was above and beyond, and i felt compelled to share it. Thank you! read more

NOT COViD 19 SAFE ! Walked in to see two customers without mask chatting with their friend behind the counter...who also had his mask around his neck. One of the friends walked out from behind the counter so I thought he worked their but had no mask and just must have been hanging out ?! I had to interrupt the worker to stop him from chatting and HAD to ask the worker to put his mask on before I would even get close to counter. WTF. No mask customers or workers is absolute stupidity right now. Management get your act together and I may report store to city/county health for failing to comply with current mask mandates Management must not care about the health of their customers. read more

I was traveling through Petaluma today (three hours from home on a Sunday) when the studs/ lug nuts sheared off of my travel trailer. I went into the store and was helped by Joseph. He was amazing. He took extra time while the store was busy to help me find the right parts. He's definitely a true asset to AutoZone. Thank you read more

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TOP NOTCH CUSTOMER SERVICE! Mark and Troy were incredibly helpful and Mark even came out to help explain where the product I purchased would go and how to work it... SO awesome. Thank you guys! -Meg & Tom read more

They know there stuff and are helpful!! I have always gone to autozone for my parts they have all that I need expect for the big stuff you get at the dealerships. I would always go there. read more

Auto Zone should be capitalizing on their parking spaces behind the Block instead of losing future customers by towing cars. Never going there again! read more

By far my best experience at an autoshop, solely because of Jose (I believe one of the managers). Jose went above and beyond my expectations for customer service and knowledge. I was unsure if I had the correct coolant hose for my rav4 and he not only inspected my engine to confirm they had the correct part, he also informed me of any additional pieces or tools I may need or should consider replacing to get the job done correctly. I will only shop at this autozone (even though O'Reillys is closer) because of Jose's excellent service and care. If you are considering where to go for parts or advise, I would highly recommend the autozone in petaluma and asking for Jose! read more

We went to The Block for a school benefit our car was towed after an hour! We were not the only car towed that night...Ace towing stated it was called in from them.... Not cool!! $435 later after only an hour!!! Not even open!! BS!!! read more

I recently did an oil change and saw that AutoZone will recycle your used motor oil (the city of Petaluma and other vendors will do it too). They took my oil (but handed back my containers) but not my used oil filters. When I asked what to do with the filters, the staff suggested that I basically throw them in the trash. BOOO! Wrong answer! Used oil filters still have a lot of oil inside of them and need to be properly processed! I ended up putting the filters in a plastic bag next to my recycling bin on trash day. Otherwise, the store was clean and nice enough but I won't support a business as environmentally un-friendly as this one. read more

Clean, organized, stocked shelve. Don't know what people expect of these places. You think the staff knows everything about every car? No, it's not possible. You are here because you don't want to pay for a decent mechanic and want to do it yourself but end up putting it on the workers in the store. Do you also try to cheap out at the doctors? Bottom of the barrel prices and it's usually empty inside. Maybe 2-3 people in line. read more

The store is managed by a petty individual who spends their time towing cars shortly before closing time. I have been a customer of AutoZone, and wasn't impressed with their customer service or their knowledge of what I needed. The staff talked down to me as if I was clueless. I do find it interesting that a towing company is what comes up as a suggested search when I typed in AutoZone...maybe they're more in the towing business than the car repair business. read more

I want to take a moment to thank Andrew P. and Marie for going so far above and beyond for me tonight. I was leaving the shopping center across the street, when my gear shift wouldn't move out of park. The button had locked completely. I called AutoZone at 8:58 (2 minutes before closing), and Andrew P. picked up. Not only did he stay on the phone for 10 minutes after closing to help me temporarily get my car out of park, he also had me bring my car across the street to him and Marie. They both spent the better part of an hour going through each of my fuses to see if they could locate the problem. Unfortunately, it wasn't a fuse, and I will have to take it to the shop (which Andrew also was able to recommend), but I am absolutely FLOORED by the level of customer service that happened tonight. These two did everything they could to help me, far after the store had closed. Seriously... THANK YOU Andrew and Marie. From the bottom of my heart. I really hope these two are considered for some sort of merit in the near future. If anyone deserves a raise, it's them!!!! read more

People.....why would you ever buy parts from ANY retailer who marks up the price over 300% or higher on most items in their store and for that high retail price that you have to drive to you get really terrible customer service from uneducated employees who really don't care about your problems. We live in the age of the Internet .....hint Amazon & eBay. You can get your parts you need at a third of the price and half the time Free shipping. Stop getting ripped off. read more

OMG, Ulises, rules, this young man not only sold me rear brake light bulbs for my car he even put them on for me. His great manager allowed him to help a gal out. He also recommended how I can fix my funky broken visor. He's a gem. I went pretty early, they open at 7:30am and I was fortunate to have Ulises work with me. He is a driver and just started working there and his background is in auto detailing. Awesome! read more

Omar is the man! Great customer service. Provided me with the right parts I needed for the job, and saved me some money by buying exactly what I needed. read more

Not impressed. One associate was too busy chatting to say hello even with direct eye contact. No military discount. Though I make it a habit to ask (every little bit saved helps), I didn't think I should due to the fact I was clearly in uniform. Was over it and said F it. I'll stick to my home store in Rohnert Park. read more

Very sad with the Store Managers customer service. Very rude, sarcastic, and impolite. Because of his behavior, I asked him if he was having a busy day or a bad day, his response was no not that he was aware of. Therefore I waited till I got outside and explained to him that his behavior was less than what I had expected from a store manager and since customer service was all they really have, he might want to rethink how he treats customers. He apologized and went onto say that he didn't think he was rude. Can't help someone that doesn't recognize their own imperfections. Charles, I wish you all the best for 2018 but you need to change your behavior whether you think you need to or not. Maybe a different job title would be best for you. Glad you don't work for me. read more