It has been over 2 years since I wrote my first review of Electracraft, a proud owner of my brand new model Electracraft 15 foot solar-powered boat. I was thrilled with it back then, and I'm even more thrilled with it today! In an area where one sees many more Duffy electric boat, the Electracraft model stands out as an attractive and exciting alternative. Everyone who has been on our boat loves everything about it, and especially the interior furnishings and materials, as well as the super-efficient use of space.
But today, I want to praise the extremely responsive and helpful SERVICE aspect of this company! In short, not only does Electracraft put out a terrific product, but it's customer service department is one of the best I've experienced in my life. In an age when dealing with service after a purchase can be so frustrating, slow and unresponsive, Electracraft's service department does everything possible to respond to the client in a warm and welcoming, understanding and efficient way, in an attempt to resolve the issues. Special kudos to Cade in Customer Service, who was nothing short of perfect in his handling of my concerns, rushing to get the few concerns I had speedily and expeditiosly. He listened carefully, demonstrated great understanding, assured me that it will be his responsibility to assure my satisfaction, emailed or called me punctually, and got the necessary help from Dean, the owner of Electracraft, who I've found ALWAYS available to help me whenever I've asked. In fact, the day after I called Cate, Dean arrived at my boatdock in Mandalay Bay (Oxnard CA.) to go over everything with me and assure me that he and Cate will be taking care of all of my concerns.
I was a very satisfied customer of Electracraft since purchasing my boat over2 years ago. Today, I am even more satisfied, in fact a "big fan" of Electracraft because of the fabulous service one receives after purchase. So many compliments go out to Dean and Cade. This is the way to run a busness!!! read more