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Specialty Marine

3.8 (44 reviews)
Open 8:00 am - 5:00 pm
Updated 1 month ago

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Services - Specialty Marine

Boat repair

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Scott at Specialty Marine did a great job on a re-power on my 20 year-old Parker boat. Scott was Patient answering my questions and providing me the information I needed to make an informed decision on choosing the right motor and set up for my boat. I shopped around and discovered Specialty Marine had the best price for my new motor. Scott's estimated was spot on without any surprises. I would without reservation recommend Specialty marine to anyone Looking for a top quality marine shop for sales or service.

Large missing chunk of metal from cavitation plate, they had filed it when I got here.
Bob R.

I Contacted Suzuki Marine direct at 714-996-7040 when Eric was not answering his phone when calling to check on my outboard on Thursday 7-25-19. Suzuki even tried calling him - we just got voicemail. Eric said he was out sick, it happens, I understand that. But if business stops completely when he is out sick, and during his posted business hours, you question both his concern for the customer, or his confidence is his crew to answer the phone and do business without him. We need to be able to reach someone, anyone, during business hours to give us a progress update on our expensive outboard. For Honda Marine Customer Care - 770-497-6400 Talking with Suzuki Marine I explained I would drive up the next day and see whats happening. Suzuki asked me to keep them informed - (they do keep record, and care about customer issues with their dealers). When I arrived Eric had the lower part of my outboard on a table, severely damaged from a rope with a large metal clip on the end, that the prop picked up while in his water tank when they were running the outboard. A large chunk of metal was missing, and several chips, dings, paint damage, prop damage, and scuff marks which were not there before. My like new outboard in near perfect condition with no more than 25 hours on it, was just a mess. When Eric walked away his worker showed me the rope and clip that he pulled out of the test tank. Just UNBELIEVABLE !!! I'm still in disbelief, and so was Suzuki when I called to let them know what happened, and that I have pictures for them. Worst Part - Eric was NOT saying "I'm very sorry this happened, I promise I will fix it to your satisfaction, and give it back to you in the same condition you left it with me" NOPE, just said he will fix it and it was their fault. I'm attaching photos showing the damage, and how my outboard was returned to me, still with damaged areas, a horrible repair, scuff marks on the plastic housing, and prop not replaced like he said. Instead he said he had it professionally repaired. But as the pictures show it still has chips and missing paint, wavy cavitation plate where chunk came off. Now Eric did not charge me for the impeller and it's housing being replaced, and rightly so. But he should have also returned my outboard in the same condition he received it - BUT it was cheaper for him to make me think I was getting something, a trade off for damaging my outboard - when actually the few hundred saved on the service I cannot use to correctly fix my outboard. Eric knows he got off cheap - compared to replacing the parts he damaged, a little liquid metal, bondo, and labor saved him hundreds. When I asked him if he had insurance to cover the damage he said he had a $5,000 dollar deductible, and the lower part of my outboard would cost him $1,500, and he made comment about that cost to him on a job that came in for impeller service. He didn't want to pay for his workers mistake, he said he could liquid weld back together the outboard - which he did - and you can see the repair. My outboard had just been washed the day before I dropped it off, when I picked it up it was filthy. And while speaking with Eric before the repair was done, he starts talking for some reason about getting out of this business, and how his rental properties are most of his income, not this business, and there is no one to take over - THANK GOD !!! I have never seen a case of burn out this bad before, and case of just not really giving a hoot about the customer. It's all about Eric. I ALSO DID PASS THIS INFO ON TO SUZUKI - THEY NEED TO KNOW THERE IS SOMETHING SERIOUSLY WRONG WITH THIS GUY. When I picked up my outboard Monday 8-5-19 Eric says to me "I think I should be able to charge you our regular price now for service" "Since we fixed it like new" Which you can see in the pictures is not true. A tactic by him to later make me think I got a deal when he handed me an invoice with zero's on it. He asked me it I was happy now, which I replied I would have rather paid for the service and not have a damaged outboard returned to me. I also told Eric the only recourse I have is that I have been speaking with Suzuki all along, and that I use Yelp. I gave him a chance to say let's take your outboard inside and give it a real good going over inspection and let me keep it until it's right. I immediately pointed out the prop looked bad, and they painted over the chips. But I realized this was the best Eric was going to do, and I just need to pay him and go. My outboard was here before for impeller and parts replacemnet 3 years ago, and that's what ended up needing to be done again. And 3 years ago there were no issues, so if you think your safe with a dealer you have used in the past I would suggest looking at their recent YELP reviews to see if anything has changed. And even contact Suzuki or Honda or Yelp the 5 star dealers and go to them no matter how far you have to drive.

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7 years ago

These guys are great, super honest, kind, hardworking. My first time there was incredible, so glad I found them.

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Review Highlights - Specialty Marine

Eric is very knowledgeable very honest and customer service oriented.

Mentioned in 17 reviews

Read more highlights

Boat Specialists - I made them let me take this shot, but I was proud of the fact I drove up here to pickup my new outboard!

Boat Specialists

(72 reviews)

I came to Boat Specialists to purchase a new trailer. Not only did they have a great selection of…read moretrailers, they had them IN STOCK which is unheard of in these times. Kyle, the sales person I was dealing with is fantastic. He has a great attitude, very knowledgeable and extremely responsive. Kyle got my trailer all taken care of on the business end and then turned me over to the service department to complete the work. Everyone in the service department is top notch. This has been the only boat repair service that I've ever left happy. All of the guys in the service department are very helpful and friendly, which I am not used to when dealing with boat people. They gave me a tour of their entire facility which is new, indoors and quite large. All of their repairs seem to happen in a large, clean and fully stocked Costco sized warehouse. They even have a fiberglass shop and paint booth. This place is fully stocked with Outboards, general boat gear and everything you could possibly need. It's extremely clean and well organized. Like anywhere else that's top notch, you might pay just a little more but it's definitely worth it. Worth it enough that I was inclined to write this review over a boat trailer. If you want a quality product with quality service to back it up, these guys are definitely who you want to go to. Also, they also included a complimentary torque wrench to keep the wheels properly torqued. They'll show you how to use it if you don't know how.

*** Some parts of my…read moreexperience here? Terrific !!! Some parts of my experience here - not so terrific YMMV Purchased a new, (smaller) Zodiac as a tender Thought about a purchasing a "larger vessel" here, pivoted to another option Ventura is fortunate to have this showroom and dealer in town. . .. ...

Specialty Marine - boatrepair - Updated May 2026

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