I had my first new patient dentist appointment and had to last minute cancel due to my 4 month old preemie being taken to the hospital for RSV (emergency situation and extremely scary). Of course, I apologized 10 times before hanging up and got a rather rude tone but I shrug it off. I get it, it's not good to cancel last minute, but my child was extremely sick and I had no other choice. When I called to reschedule, I got "oh your the one who called and cancelled an hour before your appt...I paused thinking this is kind of rude and explained it was out of my control, I normally NEVER cancel appts EVER. Then she proceeded to say it about 3 times over and finally I said I'm just going back to my old dentist. She said it's your choice...ok thanks. Geez great customer service and compassion, those who have little ones understand things happen out of your control. I also have a 4 year old with quadriplegic cerebral palsy, I juggle life like a boss and don't appreciate the rudeness especially to a new customer. I would never recommend this dentist office. Nothing against the dentist, I never got to see him. Coming from a small town, I would expect so much more. Highly disappointed. read more